Acuity Scheduling Problems & Issues

Older reviews report the export of large appointment histories timing out or failing, pushing users toward the API (Premium only) to migrate. Fewer recent reports, but leaving Acuity with full history still takes planning.

Users report the platform is 'not user friendly' with a 'poorly designed calendaring interface'. One review mentioned needing 17 steps just to purchase a class bundle. Navigation is unintuitive and business owners struggle to preview the customer experience.

Acuity moved accounts to Squarespace logins, resetting passwords and creating Squarespace accounts automatically. Users report confusion over which login to use and repeated sign-outs.

Users note that Acuity has been 'stuck in the dark' and feels extremely outdated while Squarespace has done an excellent job updating other features. The platform desperately needs modernization but development seems stalled.

G2 reviewers repeatedly cite weak reporting and awkward client record management; batch rescheduling only moves appointments in 30-minute increments from the original time.

Plans cost $20-$69/month billed monthly ($16-$55 annually), and features many solo businesses need (text reminders, packages, waitlist) start on the $34 Standard plan. Acuity itself doesn't add a transaction fee, but Stripe/Square/PayPal processing fees still apply to every booking payment.

Unlike Calendly, Cal.com or Setmore, Acuity has no free tier - only a 7-day trial (no card needed). Pricing starts at $20/month billed monthly or $16/month billed annually for a single calendar.

The top Premium plan (formerly Powerhouse) went from $61 to $69/month billed monthly and from $49 to $55/month billed annually. Starter ($20/$16) and Standard ($34/$27) were unchanged as of October 2026.

Users report busy times from Google/Outlook not blocking slots, duplicate events, and double bookings - one 2026 Trustpilot reviewer said support took weeks to respond. Microsoft and iCloud calendars can take up to 10 minutes to update, and syncs break silently after a password change.

Owners find out clients never got reminders: Acuity silently stops emailing anyone who marked a message as spam, text reminders require client opt-in, and SMS is blocked in some countries. There's no obvious alert in the admin when this happens.

Status trackers logged an October 2025 incident with slow loading and 500 errors, and a May 2026 disruption where clients couldn't redeem coupons at checkout. Each outage directly blocks bookings and payments.

Acuity offers no phone support, only email. Users report slow customer service and issues that remain unresolved despite multiple contact attempts. For service businesses with urgent booking problems, this is inadequate.

The group class booking system doesn't allow flexible scheduling across different weeks. Works well for private lessons but fails for group/package-based services, limiting its usefulness for yoga studios, fitness classes, and similar businesses.

Acuity has far fewer native integrations than Calendly. Zoom can only connect to one Zoom account per Acuity instance, so teams with separate Zoom accounts end up sending links manually.