GetResponse Problems & Issues
SaasAll-in-One Email Marketing with Webinars
Should you use GetResponse?
Try with cautionGetResponse works for some teams, but users report recurring problems (score 58/100). Most reported issues: Pricing increases rapidly as contact list grows; Auto-upgrade to higher tier when exceeding contact limit; Email deliverability problems and blacklisted IPs. Not a good fit for: Budget-conscious small businesses; Google Ads users with landing pages; Advanced marketers needing complex automation. Users most often switch to Brevo, MailerLite, ActiveCampaign.
Top problems
- Pricing increases rapidly as contact list grows
- Auto-upgrade to higher tier when exceeding contact limit
- Email deliverability problems and blacklisted IPs
Good for
- Businesses using webinars for marketing
- Mid-size businesses wanting all-in-one
- Course creators and online educators
Avoid if you are
- Budget-conscious small businesses
- Google Ads users with landing pages
- Advanced marketers needing complex automation
Common alternatives: Brevo, MailerLite, ActiveCampaign
Score breakdown
GetResponse offers unique webinar integration but struggles with deliverability, aggressive pricing, and limited automation. Best for webinar marketers willing to accept tradeoffs. Most users better served by alternatives.
Overview
GetResponse is a comprehensive email marketing platform from Poland offering email campaigns, automation, landing pages, webinars, and e-commerce tools. Known for its webinar feature and all-in-one marketing approach.
Signals & Issues
Patterns extracted from real user feedback — not raw reviews.
Users report fraudulent charges - one was charged for 30,000 contacts when only 5 contacts could receive emails. Another reported attempts to bill $2000/month after cancellation. Customer service becomes unresponsive.
GetResponse pricing scales steeply with list size. Starting at $19/mo for 1,000 contacts, costs can reach $165+/month at 100K contacts. Users report price jumps being frustrating for growing businesses on budgets.
If your contact list exceeds plan limit by even 1 contact (e.g., 1,001 on 1,000 plan), you're automatically bumped to the next tier. Users report unexpected charges with no warning before upgrade.
Users report emails not reaching inboxes, slow arrivals, and blacklisted IPs. One user switched platforms and saw open rates jump to 30%. Deliverability issues undermine campaign effectiveness.
GetResponse described as 'riddled with technical issues' with broken features and glitches in automation workflows. Drag-and-drop editor reported as 'horrible with a lot of bugs.' Landing page creator is slow.
GetResponse doesn't offer refunds, claiming it's in Terms of Service. Users report this policy is never shown during signup. Described as 'poor customer service' and deceptive practice.
Support agents have limited knowledge and cut off customers before issues are resolved to get to other queries. Account managers sometimes don't respond for days. Quality varies dramatically.
User interface described as clunky and difficult to navigate. Most tasks take too many screens and clicks to accomplish. Interface feels dated compared to modern competitors. Finding features is frustrating.
GetResponse has SSL certificate issues they don't inform users about. One user's landing page caused Google to suspend their Ads account, costing thousands of dollars. Support admitted they knew about the issue.
Automation described as 'very primitive and limited.' Segmentation options are limited and not intuitive. Users wanting smarter sequences find pricing increases quickly. Falls short of ActiveCampaign.
Form templates and email templates described as 'cheesy.' Missing simple, well-designed templates. Customization options in templates are limited. Reports feel less in-depth than competitors.
GetResponse has fewer native integrations compared to competitors, requiring reliance on third-party tools like Zapier. Poor API functionality reported. Security settings for list management difficult to navigate.
What Users Love
All-in-one platform with webinars included
GetResponse offers email, automation, landing pages, and webinars in one platform. Webinar feature is unique differentiator - most competitors don't include it. Good for marketers wanting everything in one place.
Live human support praised by many users
Live human support is what makes GetResponse different from other platforms according to fans. When good, support is described as outstanding with lightning-fast responses. Available 24/7.
30-day free trial with no credit card required
GetResponse offers a generous 30-day free trial without requiring credit card. Allows thorough testing before commitment. Free plan available with 500 contacts.
Intuitive for basic email campaigns
For basic email marketing needs, GetResponse is described as intuitive and fast. Email builder is accessible for beginners. Templates get the job done for simple campaigns.
Conversion funnels and sales tools included
GetResponse includes conversion funnels, sales tools, and e-commerce features. Website builder available. Good for businesses wanting marketing automation beyond just email.
Significant discounts for annual billing
GetResponse offers 18% discount for 6-month plans and 30% discount for annual billing. Long-term commitment significantly reduces monthly costs. Good for businesses confident in the platform.
Pricing Plans
Users: 1 user
Storage: Not specified
- ✓Up to 500 contacts
- ✓2,500 emails/month
- ✓Website builder
- ✓1 landing page
- ✓Email marketing
- ✓Signup forms
Limitations: 500 contacts, 2,500 emails/month, 1 landing page, limited automation
Users: 1 user
Storage: Not specified
- ✓1,000 contacts
- ✓Unlimited emails
- ✓Autoresponders
- ✓Unlimited landing pages
- ✓Basic segmentation
- ✓24/7 chat support
Limitations: 1 user, basic automation only, limited segmentation
Users: 3 users
Storage: Not specified
- ✓1,000 contacts
- ✓Marketing automation
- ✓Webinars (100 attendees)
- ✓Sales funnels
- ✓Contact scoring
- ✓Advanced segmentation
Limitations: 100 webinar attendees, 3 users, scales steeply with contacts
Users: 1 user
Storage: Not specified
- ✓1,000 contacts
- ✓Courses (unlimited)
- ✓Premium newsletters
- ✓AI recommendations
- ✓Webinars
- ✓E-commerce tools
Limitations: 1 user, creator-focused features
Users: Unlimited
Storage: Not specified
- ✓Custom contact limits
- ✓Dedicated support
- ✓Dedicated IP
- ✓SSO
- ✓SMS marketing
- ✓Transactional emails
Limitations: High price point, requires sales call
Features
- Email campaigns
All plans
Automation
- Marketing automation
Limited/primitive
- Advanced automation
Described as primitive
Marketing
- Webinars
Unique feature, Marketer+
- Landing pages
SSL issues reported
- Conversion funnels
Marketer plan+
- Website builder
Free plan+
AI
- AI recommendations
Creator plan+
Pricing
- 30-day free trial
No credit card
- Price transparency
Auto-upgrades hidden
Support
- Refunds
No refund policy
Integrations
- Native integrations
Fewer than competitors
Who Should Use This?
Good Fit
Businesses using webinars for marketing
GetResponse uniquely includes webinars in marketing plans. Integration with email lists is seamless. Up to 100 attendees on Marketer plan. Good all-in-one solution for webinar marketers.
Mid-size businesses wanting all-in-one
GetResponse offers email, landing pages, webinars, and funnels in one platform. For businesses wanting to consolidate tools and willing to pay premium, it's a reasonable choice.
Course creators and online educators
Creator plan specifically targets course sellers with unlimited courses, premium newsletters, and webinars. Good integration for selling educational content if bugs don't affect you.
Neutral
E-commerce businesses
GetResponse has e-commerce features but not as specialized as Klaviyo or Omnisend. Deliverability issues could hurt sales campaigns. Consider dedicated e-commerce email platforms.
Marketing teams
Marketer plan supports 3 users with webinars included. However, interface requires many clicks and automation is limited. Good for basic needs, frustrating for power users.
Avoid
Budget-conscious small businesses
Pricing scales steeply with contacts. Auto-upgrade when exceeding limits causes unexpected charges. MailerLite and Brevo offer better value for cost-sensitive businesses.
Google Ads users with landing pages
SSL certificate issues have caused Google to suspend Ads accounts, costing users thousands. GetResponse admitted they were aware of the issue. Use dedicated landing page tools instead.
Advanced marketers needing complex automation
Automation described as 'primitive and limited.' Segmentation isn't intuitive. ActiveCampaign or Klaviyo offer more sophisticated workflows for advanced marketing needs.
Regret Patterns
Common buyer's remorse scenarios reported by users.
Used GetResponse landing page for Google Ads campaign. Google suspended the Ads account due to SSL certificate issues. Cost thousands of dollars. GetResponse support admitted they were aware of the issue.
Exceeded contact limit by small amount. GetResponse automatically upgraded to higher tier and charged the difference. No warning or opportunity to clean list. Unexpected charge on credit card.
Provided notice to cancel account. GetResponse continued attempts to bill $2000/month. Customer service became unresponsive. Had to dispute charges through bank.
Invested time building campaigns but emails didn't reach inboxes. Discovered GetResponse had blacklisted IP issues. Switched to competitor and saw open rates jump to 30% immediately.
Signed up for annual plan to get discount. Realized platform didn't meet needs within first month. Discovered no refund policy that was never shown during signup. Lost full annual payment.
Started with GetResponse for basic needs. Business grew and needed advanced automation. Discovered workflows were 'primitive' compared to competitors. Had to migrate mid-campaign to ActiveCampaign.
When It Breaks Down
Scenarios where this product tends to fail users.
GetResponse automatically upgrades you to next tier when exceeding contact limit by even 1 contact. No warning, no grace period. Unexpected charges appear on credit card.
SSL certificate issues with GetResponse landing pages can trigger Google Ads suspension. GetResponse admits awareness of the issue. Can cost thousands in lost advertising.
GetResponse doesn't offer refunds - policy hidden during signup. Even annual payments are non-refundable. Cancellation attempts may result in continued billing attempts.
Deliverability issues with blacklisted IPs affect some users. Emails may not reach recipients or arrive late. Open rates may suffer compared to other platforms.
Automation described as primitive and limited. Segmentation unintuitive. Growing businesses quickly outgrow GetResponse's capabilities. Migration to ActiveCampaign often necessary.
Support quality varies dramatically. Agents may cut you off before resolution. Account managers can take days to respond. Critical issues may languish unresolved.
Alternatives Users Switch To
Brevo
8x mentionedBest overall GetResponse alternative. Gain: 100,000 contacts on free plan vs GetResponse's 500, pay-per-email pricing. Trade-off: no webinars, some deliverability concerns.
MailerLite
7x mentionedUsers switch for simplicity and value. Gain: cleaner interface, better pricing, strong deliverability. Trade-off: no webinars, strict approval process.
ActiveCampaign
6x mentionedAdvanced marketers switch for better automation. Gain: sophisticated workflows, CRM included, better segmentation. Trade-off: no webinars, learning curve.
ConvertKit
5x mentionedCreators switch for creator-focused features. Gain: visual automations, subscriber tagging, clean interface. Trade-off: more expensive, limited for non-creators.
Omnisend
5x mentionedE-commerce businesses switch for store integration. Gain: deep Shopify integration, SMS included, ecommerce automations. Trade-off: e-commerce focused only.
Mailchimp
5x mentionedBusinesses switch for brand recognition. Gain: more templates, better integrations, AI features. Trade-off: expensive, limited free plan.
Frequently Asked Questions
See how GetResponse compares in our Best Email Marketing Software rankings, or calculate costs with our Budget Calculator.
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