# Keeper Problems & Issues 2026 - Autofill, Logouts & Paid Add-ons

Source: https://www.tryorbye.com/products/keeper
Last analyzed: 2026-10-21
Try or Bye score: 63/100

## Verdict: Try with caution

Keeper works for some teams, but users report recurring problems (score 63/100). Most reported issues: Keeper autofill not working or not recognizing login URLs; Why is Keeper so expensive? Dark web monitoring and storage cost extra; Keeper keeps logging me out of the browser extension. Not a good fit for: Budget-conscious individuals; Open-source advocates. Users most often switch to Bitwarden, 1Password, Proton Pass.

## What it is

Keeper (Keeper Security) is a zero-knowledge, AES-256 encrypted password manager with apps for every major browser, desktop and mobile platform, plus a large business line with admin console, SSO/SCIM provisioning and privileged access management. It is popular with businesses, but consumers complain that the base plan leaves out dark web monitoring and file storage (paid add-ons), that autofill is inconsistent on some sites, that the extension logs them out too often, and that auto-renewal and support are frustrating.

## Common errors & fixes

### Keeper Autofill Not Working

Keeper usually fails to autofill because the record has no matching website address, the browser's built-in password manager is interfering, or the site uses a non-standard login form. Add the URL to the record, disable the browser's password manager, and report the page with Keeper's Snapshot tool.

1. **Add the correct website address to the record** — Open the record in the Keeper Web Vault or extension Enter the address of the actual sign-in page in the Website Address field Save and reload the login page
2. **Disable your browser's built-in password manager** — Open the Keeper extension and go to Settings Set Keeper as the default password manager / toggle 'Disable Built-in Password Manager' on If the browser asks for permission after an update, click 'Turn on' or 'Accept permissions'
3. **Fill manually from the toolbar** — Click the Keeper icon in the browser toolbar Pick the record under Suggested Records Click Autofill
4. **Turn on KeeperAI Autofill** — Open the extension Settings Select KeeperAI Autofill and toggle it on Reload the page and try again (business admins may restrict this)
5. **Report the site with the Snapshot tool** — On the login page, open the extension's overflow menu (or the fill tool's menu) Choose Report an Autofill Issue > Take Snapshot Review the preview, pick the issue type and click Report Issue; Keeper emails you when a fix ships
6. **Clear the extension's storage** — Open your browser's Extensions page and select Keeper Password Manager & Digital Vault Click Extension options Clear local storage, IndexedDB storage, or all storage, then log in again

Full guide: https://www.tryorbye.com/products/keeper/issues/autofill-not-working

### Keeper Keeps Logging Me Out

By default Keeper logs you out whenever the browser closes or the computer restarts. Turn on Stay Logged In and set a longer Inactivity Logout Timer in Settings > Security, in both the extension and the Web Vault.

1. **Enable Stay Logged In in the browser extension** — Click the Keeper extension > options icon > Settings > Security Enable 'Stay Logged In Between Sessions' Set the Inactivity Logout Timer to a longer duration (minutes, hours or days)
2. **Enable Stay Logged In in the Web Vault or Desktop App** — Click your account email (top right) > Settings > Security Turn 'Stay Logged In' on Set the Auto-Logout timer to the duration you want
3. **Enable it on Android** — Open Keeper > Settings Toggle 'Stay Logged In' on (applies to all your devices)
4. **Check your company's policy** — If the toggle is greyed out or keeps resetting, your Keeper Administrator has limited it Ask the admin to allow Stay Logged In or extend the timeout for your role
5. **Stop the browser wiping extension data** — Make sure the browser isn't set to clear cookies and site data on close Don't run cleanup tools that clear extension storage

Full guide: https://www.tryorbye.com/products/keeper/issues/keeps-logging-out

### Keeper Autofill Not Working on iPhone

On iPhone, Keeper only fills if it is enabled as an AutoFill provider in iOS settings. On iOS 18 use Keeper Settings > Enable KeeperFill; on older iOS select Keeper under Settings > Passwords > Password Options and untick iCloud Keychain.

1. **Enable KeeperFill (iOS 18 and later)** — Open the Keeper app > Settings Tap Enable KeeperFill > Turn On
2. **Select Keeper as the AutoFill provider (iOS 17 and earlier)** — Open iOS Settings > Passwords > Password Options Turn AutoFill Passwords on Select Keeper under 'Allow filling from' and 'Set up Verification Codes using' Uncheck other password managers, including iCloud Keychain
3. **Use the key icon with iCloud+** — If you see 'Hide My Email' above the keyboard, tap the key icon to its right to open KeeperFill
4. **Search and fill manually** — Tap Passwords above the keyboard Search your vault for the record and tap Fill

Full guide: https://www.tryorbye.com/products/keeper/issues/autofill-not-working-iphone

### Keeper Autofill Not Working on Android

Keeper must be the preferred autofill service on Android, not an 'additional' service. Re-select Keeper as the preferred service for passwords, passkeys and autofill, toggle KeeperFill off and on, and tap into the field to trigger suggestions.

1. **Set Keeper as the preferred autofill service** — Open Keeper > Settings and toggle KeeperFill on Tap Set Up > Open Autofill Settings Select Keeper as 'Preferred service for passwords, passkeys & autofill' Don't add Keeper only as an 'Additional' service
2. **Enable third-party autofill in Chrome** — In Chrome settings choose 'Autofill using another service' Restart Chrome
3. **Toggle KeeperFill off and on** — Open Keeper > Settings Disable KeeperFill, then enable it again
4. **Trigger suggestions manually** — Tap directly in the username or password field In Chrome, long-press the field and choose Autofill Close and reopen the app or page if Keeper doesn't appear
5. **Update or switch your keyboard** — Update your keyboard app in the Google Play Store Temporarily switch to another keyboard to see if the problem follows the keyboard
6. **Copy-paste for stubborn apps** — Open the Keeper app, copy the username and password and paste them in Report the app to Keeper support so they can improve detection

Full guide: https://www.tryorbye.com/products/keeper/issues/autofill-not-working-android

### Forgot Keeper Master Password

Use Need Help > Forgot Master Password with your 24-word recovery phrase, or reset it from a phone or computer where you can still log in with biometrics. Without either, Keeper cannot recover your vault.

1. **Recover with your recovery phrase** — On the Web Vault or Desktop App login screen click Need Help > Forgot Master Password Enter your 24-word recovery phrase Create a new master password
2. **Reset from a device with biometric login** — Log in on a phone or computer with Face ID, Touch ID or Windows Hello Go to Settings > Reset Master Password Authenticate with biometrics and set a new master password
3. **Ask support to reset throttling** — If you exceeded the number of failed attempts, open a support ticket with Keeper Support can reset the throttle so you can try again
4. **Business users: contact your admin** — If your company uses SSO, there may be no master password Contact your Keeper administrator for account recovery
5. **Prevent it happening again** — Once in, go to Settings > Recovery Phrase and generate a new phrase Store the phrase and master password somewhere safe offline

Full guide: https://www.tryorbye.com/products/keeper/issues/forgot-master-password

### Keeper Browser Extension Not Working

If the Keeper extension won't open, shows an error after an update, or behaves strangely, re-accept its permissions, clear its storage from Extension options, and reinstall it if needed.

1. **Re-enable the extension's permissions** — If the browser shows that Keeper was disabled or needs permissions, click 'Turn on' or 'Accept permissions'
2. **Clear the extension's storage** — Go to your browser's Extensions page and select Keeper Password Manager & Digital Vault Click Extension options Choose Clear all storage (or local storage / IndexedDB), then log in again
3. **Update or reinstall the extension** — Remove the Keeper extension Reinstall it from Keeper's download page or your browser's extension store Log in and re-enable Stay Logged In if you use it
4. **Send debug info to support** — Open the Web Vault in Chrome, open View > Developer > Developer Tools Log in and check the Console tab for red errors Screenshot or copy them into a Keeper support ticket

Full guide: https://www.tryorbye.com/products/keeper/issues/browser-extension-not-working

### Keeper Desktop App Not Working

When the Keeper Desktop app freezes, won't load the vault or behaves oddly, use Help > Reset Keeper. Mac App Store installs may also need the app's Application Support folder removed.

1. **Reset Keeper from the Help menu** — In Keeper Desktop, open Help > Reset Keeper Confirm, then log in again (your vault is restored from the cloud)
2. **Remove leftover data (Mac App Store version)** — Quit Keeper Open Terminal (Applications > Utilities) Run: rm -rf ~/Library/Application\ Support/Keeper\ Password\ Manager/ Reopen Keeper and log in
3. **Reinstall the current version** — Uninstall Keeper Desktop Install the latest version from Keeper's download page or the Microsoft Store

Full guide: https://www.tryorbye.com/products/keeper/issues/desktop-app-not-working

### Keeper Offline Mode Not Working

Offline access is off by default and must be enabled in Settings > Security, and the device must log in online once so it holds a local copy. It isn't available on Keeper Free and admins can disable it.

1. **Enable offline access** — Web Vault / Desktop: click your email > Settings > Security > Allow Offline Access Re-authenticate and choose a duration (Always, 30, 14, 7 or 1 day) Android/iOS: Settings > Allow Offline Access, choose a duration and re-authenticate
2. **Prime the device online first** — Log in once with an internet connection Confirm the lightning-bolt 'Available Offline' indicator appears
3. **Turn the network fully off** — If you get network errors, switch Wi-Fi/data completely off and log in again On Web/Desktop click Work Offline in the lower right corner
4. **Load the Web Vault directly** — Open the vault login page directly instead of going through the Keeper website first
5. **SSO users: set a master password** — In vault Settings click Setup next to Master Password When SSO is down, click Work Offline and choose Master Password If the option is missing, ask your admin to enable it

Full guide: https://www.tryorbye.com/products/keeper/issues/offline-mode-not-working

### Keeper Passkeys Not Showing

Passkeys only appear when Keeper is the device's passkey provider. On iPhone enable 'AutoFill Passwords and Passkeys' and select Keeper (untick iCloud Keychain); on Android 14+ re-select Keeper as the preferred service, especially after OS updates.

1. **Select Keeper as passkey provider on iPhone** — Open Settings > Passwords > Password Options Turn on AutoFill Passwords and Passkeys Tap Keeper so it's ticked and untick iCloud Passwords & Keychain
2. **Select Keeper on Android 14+** — Open device Settings > Passwords, passkeys and accounts (wording varies) Select Keeper as preferred service Repeat after major Android updates
3. **Check site support** — Confirm the website supports passkeys (Keeper maintains a passkey directory) Create the passkey from the site's security settings while Keeper is active

Full guide: https://www.tryorbye.com/products/keeper/issues/passkeys-not-showing

### Keeper Face ID Not Working

Face ID must be set up in iOS first, then enabled under Keeper's Settings > Biometric Login. If you declined the first prompt, re-enable it in iOS Settings > Keeper > Face ID.

1. **Allow Face ID for Keeper in iOS** — Open iOS Settings > Keeper Toggle Face ID on
2. **Turn on Biometric Login in Keeper** — Open Keeper > Settings > Login Options Toggle Biometric Login on and confirm with your master password
3. **Set up Face ID on the device** — Open iOS Settings > Face ID & Passcode Set up Face ID, then enable Biometric Login in Keeper
4. **Windows: enable Windows Hello** — In Keeper Desktop open the account menu > Settings > Security Toggle Windows Hello Login on and click Enable Install Keeper from the App Installer or Microsoft Store if the option is missing

Full guide: https://www.tryorbye.com/products/keeper/issues/face-id-not-working

### How to Cancel Keeper Subscription

Cancel where you paid: App Store and Google Play subscriptions are cancelled in your phone's subscription settings; web purchases from the vault's subscription settings or through Keeper support. Do it before the renewal date and keep written confirmation.

1. **Cancel an App Store subscription** — Open iOS Settings > [your name] > Subscriptions Select Keeper and tap Cancel Subscription
2. **Cancel a Google Play subscription** — Open Google Play > profile icon > Payments & subscriptions > Subscriptions Select Keeper and tap Cancel
3. **Cancel a web purchase** — Log in to the Keeper Web Vault and open the subscription settings in your account menu Turn off auto-renewal If no cancel option appears, contact Keeper support via the support form or chat and ask for written confirmation
4. **Cancel a business plan** — Email Keeper's customer success team with your account name, billing details and a clear request to cancel and disable auto-renewal Keep the email confirmation; access continues until the paid period ends
5. **Export your vault first** — Before the plan expires, go to Settings > Export and save a CSV, JSON or encrypted .kdbx copy

Full guide: https://www.tryorbye.com/products/keeper/issues/cancel-subscription

### Keeper Export Passwords Not Working

Export from the Web Vault or Desktop App via Settings > Export (CSV, JSON, PDF or encrypted KeePass). Export is documented for the Web Vault and Desktop App, and business users need a role policy that allows it.

1. **Export from the Web Vault or Desktop App** — Log in to the Web Vault or Keeper Desktop Open Settings > Export Choose CSV, JSON, PDF or KDBX and confirm
2. **Use encrypted KeePass (.kdbx) for a complete copy** — Choose KDBX as the format Set a KeePass master password (not your Keeper one) and optional key file Import the .kdbx into KeePassXC or another manager that supports it
3. **Ask your admin to allow export** — Business users: request a role policy change that permits export
4. **Use Keeper Commander for large or complex vaults** — Install Keeper Commander (CLI) Run its export command to get JSON or KeePass output
5. **Check the import afterwards** — Compare record counts in the new manager Re-enter custom fields or attachments that didn't carry over

Full guide: https://www.tryorbye.com/products/keeper/issues/export-passwords

## Common problems

- **Keeper autofill not working or not recognizing login URLs** (reliability): The most repeated functional complaint across Capterra, Trustpilot, Gartner and browser forums: KeeperFill doesn't recognize the login page, stops filling the username field, or needs a browser reload before it works. Keeper's own Android docs admit banking apps and complex login flows may need a manual fill.
- **Why is Keeper so expensive? Dark web monitoring and storage cost extra** (pricing): Keeper Unlimited lists at $42.99/year and Family at $91.99/year, yet BreachWatch dark web monitoring is a separate $26.99/year ($53.99 for Family) and file storage starts at $13.99/year for 10 GB on the personal plan. Reviewers point out most competitors include breach monitoring in their premium tier.
- **Keeper keeps logging me out of the browser extension** (usability): By default Keeper logs you out whenever the browser closes or the computer restarts. Users report being forced to sign in every few days, and some say the Stay Logged In setting still logs them out almost daily.
- **Forgot Keeper master password and lost recovery phrase = vault gone** (security): Keeper is zero-knowledge: without the master password or the 24-word recovery phrase, support cannot restore your vault and consumer users must create a new account. This is good security design but catches users who skipped recovery setup.
- **Keeper auto-renewal charges after users thought they cancelled** (pricing): Several Trustpilot reviewers describe renewals they didn't expect, unclear opt-out from subscriptions and having to dispute charges with their card issuer. Business plans are cancelled by email rather than a self-service button, according to cancellation guides.
- **Keeper autofill clunky on iPhone and Android** (mobile): Mobile autofill depends on OS settings (Keeper must replace iCloud Keychain or be the preferred Android autofill service) and often needs extra taps. Reddit switchers and Keeper's own troubleshooting docs both mention autofill that doesn't appear or fills the wrong field.
- **Keeper 2FA codes not arriving by text message** (security): Capterra reviewers mention SMS two-factor codes not arriving when signing in, which blocks access to the vault on a new device. Keeper's docs note the 2FA prompt can appear a few seconds after login because the vault decrypts locally first.
- **Keeper not syncing or records disappearing** (reliability): A minority of Trustpilot reviewers report an older iPhone app silently stopping sync, and records vanishing while still logged in. Reports are isolated but severe because they involve lost passwords.
- **Keeper customer support slow or generic for personal users** (support): Recent negative Trustpilot reviews describe consumer support as slow, scripted or automated, and Firefox add-on reviewers say support's answer to extension bugs was to reinstall or reset the browser. Live chat support is limited to paying customers.
- **Keeper free plan is limited to 10 records on one mobile device** (pricing): Keeper Free only stores 10 records on a single mobile device and has no offline access, so it's effectively a trial. Bitwarden and Proton Pass offer unlimited passwords on unlimited devices for free.
- **Switching away from Keeper: export missing fields and failed imports** (integrations): Keeper exports to CSV, JSON, PDF and encrypted KeePass, but reviewers complain some fields are left out of exports and one 1Password user reported a Keeper import that brought in zero records. An expired subscription can also complicate getting your export.
- **Is Keeper too complicated for beginners?** (usability): G2 and Trustpilot reviewers say Keeper turned out more complex than expected for a first password manager, and that the browser extension needs too many clicks. Switching between personal and business vaults requires re-entering the master password.

## What users like

- **Zero-knowledge encryption with strong certifications**: AES-256 plus elliptic-curve encryption, zero-knowledge architecture, SOC 2 Type 2 and ISO 27001 certifications, and an optional self-destruct after five failed logins.
- **Excellent business and enterprise admin features**: Admin console, shared team folders, delegated administration, SSO/SAML, SCIM and AD provisioning, role-based policies and add-ons for compliance reporting, secrets management and privileged access (KeeperPAM).
- **Works on every platform with reliable sync for most users**: Browser extensions for Chrome, Firefox, Safari, Edge and Opera, desktop apps for Windows, macOS and Linux, and iOS/Android apps. Many reviewers praise easy setup and stable multi-device sync.
- **Offline access to your vault**: Paid plans can keep an encrypted local copy of the vault and create or edit records with no connection on the web vault, desktop and mobile apps.
- **Passkeys, 2FA codes and custom fields built in**: Keeper stores passkeys and TOTP codes, fills custom fields, and the Family plan includes 10 GB of encrypted file storage for five users.
- **Fast site-specific autofill fixes via the Snapshot tool**: Since extension version 17.1 users can send a snapshot of a broken login page from the extension; Keeper says many site fixes ship the same day.

## Pricing

- **Free**: $0 (free)
- **Keeper Unlimited (Personal)**: $42.99 (yearly) — hidden costs: BreachWatch dark web monitoring is $26.99/year extra; file storage is $13.99/year (10 GB), $54.99 (50 GB) or $109.99 (100 GB). Auto-renews.
- **Keeper Family**: $91.99 (yearly) — hidden costs: BreachWatch for Family is $53.99/year extra. Auto-renews.
- **Business Starter**: $2 (monthly) — hidden costs: Per user per month, billed annually ($24/user/year).
- **Business**: $4 (monthly) — hidden costs: Per user per month, billed annually ($48/user/year). BreachWatch $24/user/year, Advanced Reporting & Alerts $12/user/year and Compliance Reporting $12/user/year are add-ons.
- **Enterprise**: $6 (monthly) — hidden costs: List price $72/user/year; quoted by sales. Secrets management, PAM and reporting are separate add-ons.

## Who should and shouldn't use it

- **Businesses needing admin controls and compliance** — Good fit: Admin console, role policies, SSO/SCIM, compliance reporting and PAM add-ons make Keeper one of the strongest business options, and every Business user gets a free Family plan.
- **Security-focused users** — Good fit: Zero-knowledge encryption, SOC 2 / ISO 27001 certifications, self-destruct and offline access.
- **Families** — Depends: Five private vaults and 10 GB storage for $91.99/year is reasonable, but breach monitoring costs another $53.99.
- **Budget-conscious individuals** — Avoid: The free plan is 10 records on one device and Unlimited plus BreachWatch costs about $70/year; Bitwarden and Proton Pass are far cheaper.
- **First-time password manager users** — Depends: Setup is easy, but some reviewers found the app more complex than expected and the extension click-heavy.
- **Heavy mobile autofill users** — Depends: Autofill works once OS settings are right, but users report extra taps and sites where it doesn't fill.
- **Open-source advocates** — Avoid: Keeper is closed source; Bitwarden or KeePassXC suit you better.

## Alternatives

- **Bitwarden** (https://www.tryorbye.com/products/bitwarden): Open source with a free plan of unlimited passwords and devices, and Premium at under $20/year. Trade-off: plainer interface and weaker business admin features.
- **1Password** (https://www.tryorbye.com/products/1password): More polished apps and smoother autofill with Watchtower breach alerts included. Trade-off: no free plan and similar or higher price.
- **Proton Pass** (https://www.tryorbye.com/products/proton-pass): Generous free tier, open source, built-in email aliases. Trade-off: younger product with fewer enterprise features.
- **Dashlane** (https://www.tryorbye.com/products/dashlane): Strong autofill and dark web monitoring included in paid plans. Trade-off: expensive and no real free plan.
- **NordPass**: Simple, clean interface and easy sharing. Trade-off: closed source and fewer advanced business controls.
- **Apple Passwords**: Free and seamless on Apple devices with no subscription. Trade-off: weak on Windows and absent on Android.

## FAQ

### Is Keeper worth it in 2026?

For businesses that need admin controls, SSO and compliance reporting, yes. For individuals it is harder to justify: Unlimited costs $42.99/year and dark web monitoring is another $26.99, while Bitwarden or Proton Pass cover the basics for free or under $20.

### How much does Keeper cost?

Keeper Unlimited lists at $42.99/year and Keeper Family (5 users, 10 GB storage) at $91.99/year. Business Starter is $2, Business $4 and Enterprise $6 per user per month, billed annually. New customers are often offered a first-year discount.

### Is Keeper free?

There is a free plan, but it only holds 10 records on a single mobile device with no offline access. Paid plans include a 30-day free trial.

### Does Keeper include dark web monitoring?

Not in the base price. BreachWatch is a paid add-on at $26.99/year for Unlimited and $53.99/year for Family.

### Why does Keeper keep logging me out?

By default Keeper logs out when the browser closes or the computer restarts. Turn on Stay Logged In under Settings > Security and set the Inactivity Logout Timer. On business accounts, your admin may block this.

### Why is Keeper not autofilling?

Usually the record has no matching website address, the browser's built-in password manager is interfering, or the site uses a non-standard login form. Add the URL to the record, disable the browser's password manager and report the page with Keeper's Snapshot tool.

### What happens if I forget my Keeper master password?

Use Forgot Master Password with your 24-word recovery phrase, or reset it from a device where you're logged in with biometrics. If you have neither, Keeper cannot recover the vault and you must create a new account.

### How do I cancel my Keeper subscription?

Cancel where you paid: App Store or Google Play subscriptions are cancelled in the phone's settings; web purchases through the vault's subscription settings or Keeper support. Business plans are cancelled by contacting Keeper. Do it before the renewal date to avoid being charged.

### Is Keeper better than Bitwarden?

Keeper has stronger business administration and a more guided interface; Bitwarden is open source, has a far better free plan and costs less than half as much for individuals.

### Can I export my passwords from Keeper?

Yes. From the Web Vault or Desktop App go to Settings > Export and choose CSV, JSON, PDF or encrypted KeePass (.kdbx). Business users need a role policy that allows export.

### Does Keeper work offline?

Yes on paid plans. Enable Allow Offline Access under Settings > Security and log in online once so the device has a local encrypted copy. Keeper Free has no offline access.

### Is Keeper safe?

Keeper uses zero-knowledge AES-256 encryption and holds SOC 2 Type 2 and ISO 27001 certifications. Keeper staff cannot see or recover your vault.

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Try or Bye aggregates problem patterns from user reviews, forums, and app stores. Methodology: https://www.tryorbye.com/methodology