Monday.com Problems & Issues

Monday.com requires a minimum of 3 users for all paid plans. Solo users or 2-person teams must pay for an extra seat they don't use. Users have complained 'Why pay for seats you don't even need?' and it's described as designed more for teams than individuals, leaving smaller operations paying for unused capacity.

Paid plans start at 3 seats and are sold in fixed buckets (3, 5, 10, 15 and up), not one seat at a time. A 6-person team must buy the 10-seat bucket, and removing two people from a 5-seat plan often changes nothing on the bill. Deactivating users does not reduce the seat count automatically.

Standard includes only 250 automation actions and 250 integration actions per month for the whole account (Pro jumps to 25,000). Each action an automation performs counts, so active boards burn through the quota in days. Monday staff say the only way to get more actions is to upgrade, and separate per-minute rate limits also stop bulk or looping automations.

Per monday.com's refund policy, only yearly plans paid in the last 30 days get a prorated refund; monthly plans and annual plans past 30 days get nothing. Seat and plan downgrades are only scheduled for the next renewal, and Trustpilot reviewers complain about forced seat upgrades and refused tax refunds.

In 2026 monday.com moved AI to a credit model: paid work-management plans include a monthly account-wide allowance (1,000 Basic, 2,000 Standard, 3,000 Pro per the official pricing page), and extra credits are bought on top at roughly 1 cent each. The pricing FAQ itself estimates a typical 3-person team uses 800-1,200 credits a month, so heavier AI use becomes a usage-based cost.

Users consistently report severe performance issues with large boards. A CRM user with 60-70 columns reported item cards taking 25+ seconds to load. Another user said dashboards pulling from 12-15 boards take 40+ seconds. The Monday.com community forum has multiple threads about boards consuming 1.5-1.6GB of memory and freezing.

Multiple Capterra reviewers report that 'the basic plan's level of customer support feels like the free version, as if you don't matter unless you're on the Pro package or higher.' One user put it plainly: 'The customer service could not be worse.' Users on lower tiers struggle to get help with setup and issues.

Monday.com is packed with features and menus which can be overwhelming for new users. G2 and Capterra reviews note that 'Monday doesn't work out of the box' and is best suited for teams with project management experience. Users report spending hours just figuring out customization options. Some found it 'too confusing' and weren't using most features.

Capterra reviewers note 'there is no real way to link a dependence from one task to another. If you need a full-fledged Gantt chart, you may need to stick with more traditional tools.' This makes Monday.com unsuitable for complex project scheduling where task dependencies are critical.

Multiple sources report the mobile app is 'clumsy' and hard to use. G2 reviews note occasional issues with mobile app performance. For teams needing to manage work on-the-go, this is a significant limitation as the mobile experience doesn't match the desktop.

When you cancel your plan, every team member sees a warning banner EVERY DAY saying 'Your plan's renewal has been cancelled and you will be blocked.' Capterra users describe this as a 'huge NO GO' and 'HORRIBLE' user experience, especially when migrating to another tool.

An enterprise user paying £50k/year reported terrible service where overnight, thousands of forms were reset - losing choices, drafts no longer saving, and forms having black backgrounds with black text. Enterprise-level bugs affecting critical data is particularly concerning for larger deployments.

Users report that automations 'would only sometimes work and as such, work got missed.' Capterra reviewers mentioned needing 'trial and error to fine-tune automations.' For teams relying on automated workflows, unreliable automation execution can lead to missed tasks and broken processes.

Users report mirror column values not loading until the linked boards are opened, dashboard widgets showing 0% or missing columns for non-admins, and no support for mirroring a mirror column. Fixes usually involve board permissions or rebuilding a corrupt column.

Community threads report that date changes in monday.com don't always reach Google Calendar, some events never appear, and edits in the calendar don't flow back. The Outlook Calendar integration requires a Microsoft 365 Business Premium license and an online Exchange mailbox.