# Proton Pass Problems & Issues 2026 - Autofill Fails & Logouts

Source: https://www.tryorbye.com/products/proton-pass
Last analyzed: 2026-10-21
Try or Bye score: 68/100

## Verdict: Try with caution

Proton Pass works for some teams, but users report recurring problems (score 68/100). Most reported issues: Proton Pass autofill not working consistently; Proton Pass not saving passwords - save prompt doesn't appear; Proton Pass Android autofill not working in Brave and Vanadium. Not a good fit for: Android users on Brave or GrapheneOS Vanadium. Users most often switch to Bitwarden, 1Password, Apple Passwords.

## What it is

Proton Pass is the password manager from Proton, the Swiss company behind Proton Mail and Proton VPN. It runs as a browser extension, web app, desktop apps for Windows, macOS and Linux, and iOS and Android apps, and builds email aliases into every account. The free plan is unusually generous, but users regularly report inconsistent autofill, missing save prompts, Android autofill failures in some browsers and an extension that locks or signs out unexpectedly.

## Common errors & fixes

### Proton Pass Not Working in Safari Lockdown Mode

Apple's Lockdown Mode disables WebAssembly, which Proton Pass needs. Turn Lockdown Mode off for pass.proton.me only in Safari's website settings.

1. **Exclude pass.proton.me from Lockdown Mode** — Open Safari > Settings > Websites Select Lockdown Mode under General Find pass.proton.me and switch its Lockdown Mode toggle off Confirm when Safari asks

Full guide: https://www.tryorbye.com/products/proton-pass/issues/safari-lockdown-mode

### Proton Pass Autofill Not Working

Usually the saved login's URL doesn't match the page, the extension is locked or lacks site access, or the browser's own password manager is competing for the field. Fix the URL, unlock the extension, disable the built-in manager and fill manually on multi-step forms.

1. **Correct the website URL on the login item** — Open the login in Proton Pass and edit it Check the website address matches the actual sign-in page Add extra URLs for subdomains or regional login pages and remove wrong ones Save and reload the page
2. **Unlock the extension and give it access to all sites** — Click the Proton Pass icon and unlock it In the browser's extension settings, set Proton Pass site access to all sites rather than on click
3. **Turn off the browser's password manager** — In Chrome/Edge/Brave settings, turn off offering to save passwords and built-in autofill Temporarily disable other password manager extensions Reload the login page
4. **Fill manually on multi-step or iframe logins** — Click into the field first Open the Proton Pass extension and select the login item to fill it
5. **Update and restart** — Update the Proton Pass extension and the browser Fully close and reopen the browser If it still fails, sign out of the extension and back in

Full guide: https://www.tryorbye.com/products/proton-pass/issues/autofill-not-working

### Proton Pass Autofill Not Working on Android

Set Proton Pass as the preferred Passwords, passkeys & accounts service, then toggle it off and on. In Brave and GrapheneOS Vanadium the popup often doesn't appear at all; switching the autofill provider back and forth or restarting the browser is the only workaround users report.

1. **Set Proton Pass as the autofill service** — Open Android Settings > Passwords, passkeys & accounts Set Proton Pass as the preferred service If it's already selected, switch it off and on again
2. **Vanadium: toggle the browser autofill setting** — In Vanadium settings, set autofill to use another service If it stops working, switch it to Google and back to 'Autofill using other service' Restart Vanadium if the popup still doesn't appear
3. **Allow Proton Pass to run in the background** — Open Settings > Apps > Proton Pass > Battery Set it to Unrestricted
4. **Try a different browser** — Brave users report Bitwarden works but Proton Pass doesn't; until it's fixed, use another Chromium browser or Firefox for logins Report the issue from the app's feedback option

Full guide: https://www.tryorbye.com/products/proton-pass/issues/android-autofill-not-working

### Proton Pass Not Saving Passwords

The save-login prompt sometimes doesn't appear or captures only the username or password. Turn off the browser's own password saving, keep the extension unlocked, and add the login manually when the prompt is missed.

1. **Disable the browser's password saving** — In your browser's settings, turn off offering to save passwords Disable other password manager extensions
2. **Keep the extension unlocked before signing up** — Unlock Proton Pass before you submit a login or sign-up form Submit the form and wait for the save prompt
3. **Add the login manually** — Open Proton Pass and create a new login item Paste the username, password and website URL Save it, then test autofill on the site
4. **Update the extension** — Update Proton Pass from your browser's extension store Restart the browser

Full guide: https://www.tryorbye.com/products/proton-pass/issues/not-saving-passwords

### Proton Pass Extension Keeps Logging Out or Shows Locked

Reload or update the extension, then sign out and back in. Clearing browser site data signs the extension out. If you're locked out entirely, a signed-in reset from a device that's still logged in lets you change your password.

1. **Reload and update the extension** — Open your browser's extensions page Disable and re-enable Proton Pass, or click Reload Update it to the latest version
2. **Sign out and back in** — Open the extension menu and sign out Sign in again with your Proton account and set your PIN
3. **Don't clear Proton's site data** — If you clear cookies on exit, add proton.me as an exception so the extension isn't signed out
4. **Use a signed-in reset if you're locked out** — Keep Proton Pass logged in on at least one mobile device Request a signed-in reset from that device to change your password
5. **Send logs to support** — Open Settings > General > Application logs Attach the logs to a support ticket

Full guide: https://www.tryorbye.com/products/proton-pass/issues/extension-keeps-logging-out

### Proton Pass Not Syncing Between Devices

If items show in one app but not another, force a manual sync. The option is under Profile > Settings > Force synchronization on mobile and Advanced > Manually sync your data on desktop, web and the extension.

1. **Force sync on Android or iOS** — Open Proton Pass Go to Profile > Settings Tap Force synchronization
2. **Sync the browser extension** — Open the extension and click the hamburger menu Go to Advanced Click Manually sync your data
3. **Sync the web or desktop app** — Open Advanced Click Manually sync your data
4. **Update every app** — Update Proton Pass on each device and the extension in each browser Sync again

Full guide: https://www.tryorbye.com/products/proton-pass/issues/not-syncing

### Proton Pass Blank Screen on Android

A blank vault on Android is usually caused by active filters. Reset filters from the three-dot menu; if it's still blank, force a sync from Profile > Settings.

1. **Reset filters** — Tap the three dots in the top right Tap Reset filters
2. **Force synchronization** — Go to Profile > Settings Tap Force Synchronization

Full guide: https://www.tryorbye.com/products/proton-pass/issues/blank-screen-android

### Proton Pass Not Working in Microsoft Edge

Edge's Enhanced Security Mode disables WebAssembly, which the Proton Pass extension and web app need. Add pass.proton.me to the sites that never use enhanced security.

1. **Exempt Proton Pass from Enhanced Security** — In Edge click the three dots > Settings Open Privacy, search, and services In the Enhanced security section click Manage enhanced security for sites Under 'Never use enhanced security for these sites' click Add a site Enter pass.proton.me and click Add

Full guide: https://www.tryorbye.com/products/proton-pass/issues/not-working-edge

## Common problems

- **Proton Pass autofill not working consistently** (reliability): The most repeated complaint: autofill works on most sites but fails often enough that users fall back to copy and paste. Firefox add-on reviewers call it inconsistent, and How-To Geek's review noted Proton Pass had more autofill issues than the other top contenders it tested.
- **Proton Pass not saving passwords - save prompt doesn't appear** (reliability): The pop-up that offers to save a new login sometimes never appears, and on some sites the extension captures only the username or only the password. Users then have to create the login item by hand.
- **Proton Pass Android autofill not working in Brave and Vanadium** (mobile): Several Brave community threads report the Proton Pass popup or keyboard autofill bar never appearing on Android login forms, while Bitwarden works in the same browser. GrapheneOS users report the same in Vanadium, where some can only get it working by switching the autofill service back and forth or restarting the browser.
- **Proton Pass extension keeps locking or logging out** (reliability): Firefox reviewers describe the extension showing as locked after the PIN is entered, signing itself out and then refusing to sign back in. One user reports being signed out of both the app and extension shortly after an update; others note the extension signs out when browser site data is cleared.
- **Proton Pass support slow to fix reported bugs** (support): Proton's developer replies on add-on store reviews mostly ask for a ticket or logs and warn that fixes may take time because of the volume of daily reports. A user who was locked out after an update says support could only point to a signed-in reset that needs another logged-in device.
- **Proton Pass mobile autofill makes you search for the login** (mobile): A Yahoo Tech reviewer found the keyboard autofill prompt opens the Proton Pass app, where you scroll or search for the right password, whereas Google's and Microsoft's managers show the matching login directly. Other users report app logins not showing in the keyboard even when the same site's login does.
- **Proton Pass items missing or not syncing between devices** (reliability): Proton's own troubleshooting page covers items that appear in one app but not another and tells users to force a manual sync. On Android, a blank vault screen is a known issue that is fixed by resetting filters or forcing synchronization.
- **Proton Pass 2FA authenticator and attachments are paid only** (pricing): The free plan has no integrated 2FA authenticator, file attachments, single-item sharing, Emergency Access, Dark Web Monitoring or CLI. All of those require Pass Plus ($35.88/year) or a higher plan.
- **Proton Pass free plan limited to 10 aliases and 2 vaults** (pricing): Free accounts get unlimited logins and devices but only 10 hide-my-email aliases, 2 vaults and vault sharing with 2 people. Users who start relying on aliases hit the cap and need Pass Plus for unlimited aliases.
- **Proton Pass doesn't work in Edge Enhanced Security or Safari Lockdown Mode** (security): The extension and web app need WebAssembly, which Microsoft Edge's Enhanced Security Mode and Apple's Lockdown Mode disable. Security-conscious users - the people Proton targets - have to add an exception for pass.proton.me before it works.
- **Proton Pass price shown is a discounted first-term price** (pricing): The pricing page shows Pass Plus at $2.99/month billed $35.88 for 12 months as a 40% discount, with Family and Unlimited also discounted against a struck-through regular price. Check what the plan renews at before paying.
- **Proton Pass requires a Proton account** (onboarding): You sign in with a Proton account, which ties your password vault to the same account as Proton Mail, VPN and Drive. Some users like the bundle; others dislike that losing access to the Proton account means losing the vault.

## What users like

- **Built-in hide-my-email aliases**: Every plan can create email aliases when you sign up for a site, so the service never sees your real address; mail is forwarded to your inbox. No other mainstream password manager builds this in.
- **Generous free plan with unlimited passwords and devices**: The free plan includes unlimited logins, notes and credit cards on unlimited devices, plus passkeys, the password generator, weak and reused password alerts and import.
- **Cheap paid plans**: Pass Plus is $35.88/year and Pass Family covers 6 users for $59.88/year. Reviewers rate the price below the market average, and Proton Unlimited bundles Pass with Mail, Calendar, VPN and Drive.
- **Easy to use with a modern interface**: Reviewers consistently describe the apps as easy to use, and switchers from Bitwarden mention the cleaner look.
- **Native apps on every platform including Linux**: There are native desktop apps for Windows, macOS and Linux (Debian and Fedora) with offline access, plus iOS, Android, a web app and browser extensions.
- **Easy import from other password managers**: Official import guides cover 1Password, Bitwarden, Dashlane, LastPass, KeePass/KeePassXC, Keeper, NordPass, Roboform, Enpass and browser exports from Chrome, Firefox, Edge, Brave and Safari.

## Pricing

- **Proton Free**: $0 (free)
- **Pass Plus**: $35.88 (yearly) — hidden costs: $2.99/month is shown as a 40% discount on the 12-month plan; check the renewal price
- **Pass Family**: $59.88 (yearly) — hidden costs: $4.99/month is shown as a discounted 12-month price; check the renewal price
- **Proton Unlimited**: $119.88 (yearly) — hidden costs: $9.99/month is shown as a discounted 12-month price; check the renewal price

## Who should and shouldn't use it

- **Proton Mail users** — Good fit: Same account, aliases forward to your Proton inbox, and Proton Unlimited bundles Pass with Mail, VPN and Drive.
- **Budget-conscious individuals** — Good fit: The free plan covers unlimited passwords on unlimited devices, and Pass Plus is $35.88/year.
- **Privacy-focused users who want email aliases** — Good fit: Aliases are built in, so you don't need a separate service to hide your real address.
- **Linux users** — Good fit: Native Debian and Fedora apps with offline access, which many competitors lack.
- **Families** — Good fit: Pass Family gives 6 people full Pass Plus accounts for $59.88/year.
- **People who log into many complex or multi-step sites** — Depends: Autofill and save prompts are less dependable than 1Password; expect some copy and paste.
- **Android users on Brave or GrapheneOS Vanadium** — Avoid: Autofill frequently fails to appear in these browsers; Bitwarden works more reliably there.
- **Free users who need a built-in 2FA code generator** — Depends: The authenticator is paid-only; Bitwarden and Apple Passwords include TOTP for less or free.

## Alternatives

- **Bitwarden** (https://www.tryorbye.com/products/bitwarden): Open-source, generous free plan and more dependable autofill on Android browsers; the interface is plainer and there are no built-in aliases.
- **1Password** (https://www.tryorbye.com/products/1password): Most polished apps and the most reliable autofill; costs more and has no free plan.
- **Apple Passwords**: Free and seamless if you only use Apple devices, with built-in verification codes; weak outside Apple's ecosystem.
- **KeePassXC**: Free, open source and fully offline with no account; you handle sync yourself.
- **Dashlane** (https://www.tryorbye.com/products/dashlane): Strong autofill and dark web monitoring; much more expensive and no meaningful free plan.
- **NordPass**: Simple interface from another privacy brand; closed source and a more limited free plan.

## FAQ

### Is Proton Pass worth it?

For privacy-minded users and anyone already on Proton, yes: the free plan is generous and Pass Plus is $35.88/year with unlimited aliases and a 2FA authenticator. If you need near-perfect autofill on lots of complex sites, 1Password or Bitwarden are more dependable.

### Is Proton Pass free?

Yes. Proton Free includes unlimited logins, notes and credit cards on unlimited devices, passkeys, 10 email aliases and 2 vaults. The 2FA authenticator, attachments, Emergency Access and Dark Web Monitoring need a paid plan.

### How much does Proton Pass cost?

Pass Plus is $2.99/month billed $35.88 per year, Pass Family is $4.99/month billed $59.88 per year for 6 users, and Proton Unlimited is $9.99/month billed $119.88 per year. These are shown as discounted 12-month prices, so check the renewal price.

### Why is Proton Pass autofill not working?

Usually the saved login's website URL doesn't match the page, the extension is locked, another password manager (often the browser's own) is competing for the field, or the site uses a multi-step or iframe login. Fix the URL, unlock the extension, turn off the browser's password manager and try again.

### Proton Pass vs Bitwarden: which is better?

Bitwarden is open source with a long track record, a cheaper Premium plan ($19.80/year) and steadier autofill in more Android browsers. Proton Pass has a nicer interface and built-in email aliases. Pick Proton Pass for aliases and the Proton bundle, Bitwarden for value and reliability.

### Does Proton Pass have a 2FA authenticator?

Yes, but only on paid plans (Pass Plus, Pass Family and Proton Unlimited). Free users can't store TOTP codes in Pass.

### Does Proton Pass support passkeys?

Yes. Passkeys are supported on every plan, including the free one, on all devices.

### Does Proton Pass work offline?

The native desktop apps for Windows, macOS and Linux offer offline access to your vault; the web app needs a connection.

### Does Proton Pass work on Linux?

Yes. There are native desktop apps for Debian- and Fedora-based distributions, plus browser extensions.

### Can I import passwords into Proton Pass from Bitwarden, 1Password or LastPass?

Yes. Proton has import guides for 1Password, Bitwarden, Dashlane, LastPass, KeePass/KeePassXC, Keeper, NordPass, Roboform, Enpass and browser exports. In the extension go to menu > Settings > Import, pick the provider and drop in the export file.

### What are Proton Pass hide-my-email aliases?

Aliases are generated email addresses you give to websites instead of your real one; mail sent to them is forwarded to your inbox. Free accounts get 10, paid plans get unlimited.

### Why doesn't Proton Pass work in Edge or Safari?

Edge's Enhanced Security Mode and Safari's Lockdown Mode disable WebAssembly, which Proton Pass needs. Add pass.proton.me as an exception in that browser's settings.

### How many devices can I use Proton Pass on?

Unlimited devices on every plan, including the free plan.

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Try or Bye aggregates problem patterns from user reviews, forums, and app stores. Methodology: https://www.tryorbye.com/methodology