# Splice Problems & Issues 2026 - Export Stuck, Crashes & Paywall

Source: https://www.tryorbye.com/products/splice
Last analyzed: 2026-10-21
Try or Bye score: 55/100

## Verdict: Try with caution

Splice works for some teams, but users report recurring problems (score 55/100). Most reported issues: Splice paywall: Pro features needed to save your edit; Splice export stuck (blue export bar never finishes); Splice projects lost after uninstalling or deleting. Not a good fit for: Social media creators on a budget; Android users; Creators shooting 4K. Users most often switch to CapCut, VN Video Editor, InShot.

## What it is

Splice is a mobile video editor for iPhone, iPad and Android with trimming, speed changes, transitions, chroma key, text, captions and a built-in royalty-free music library. Originally launched in 2010, it was bought by GoPro around 2016 and sold to Bending Spoons in 2018; it is now published by Bending Spoons' subsidiary AI Creativity S.r.l. Most of the useful tools sit behind a weekly, monthly or yearly subscription, so it suits casual iPhone editors who will pay for convenience more than people who want a free editor.

## Common errors & fixes

### Splice iTunes Song Not Showing Up

Splice can only use songs purchased on iTunes that are not DRM-protected. Apple Music streams and tracks with a copyright symbol will not appear; purchased songs show up once iTunes shows a Play button instead of Purchased.

1. **Confirm the song is purchased and downloaded** — Open the iTunes Store app > More > Purchased > Music Wait until the song shows a Play button instead of Purchased Reopen Splice and add music again
2. **Use a DRM-free track** — Tracks marked with a copyright symbol cannot be used Use Splice's built-in library or a DRM-free file instead

Full guide: https://www.tryorbye.com/products/splice/issues/itunes-song-not-showing

### Splice Export Stuck (Blue Export Bar Not Moving)

A stuck blue export bar in Splice is usually caused by a problem clip (GoPro files, media not shot on the phone), speed changes or transitions, iCloud-only media or low storage. Update the app, free space, and remove or convert media one item at a time.

1. **Update iOS and Splice** — Open Settings > General > Software Update and install any update Open the App Store, search Splice and tap Update Restart the phone and try exporting again
2. **Free up storage and lower export settings** — Check Settings > General > iPhone Storage Keep at least twice the expected video size free In the Splice share screen, lower resolution or frame rate and export again
3. **Download iCloud media to the device** — Open each clip used in the project in the Photos app so it fully downloads Or turn off Settings > [your name] > iCloud > Photos > Optimize iPhone Storage and choose Download and Keep Originals
4. **Re-add GoPro and outside clips** — Remove GoPro files from the timeline and add them again Convert clips not shot on your phone to another format and re-import them Try reordering the clips
5. **Remove speed changes and transitions** — Reset speed changes on clips Remove transitions or trim clips slightly and export again
6. **Switch network or turn off VPN** — Switch between Wi-Fi and mobile data Disable any VPN and retry the export
7. **Find the faulty clip** — Duplicate the project Remove media one item at a time and try exporting after each removal Replace or convert the clip that unblocks the export

Full guide: https://www.tryorbye.com/products/splice/issues/export-stuck

### Splice Says Not Enough Space to Export (But I Have Plenty)

Splice needs roughly twice the size of the final video in free storage because it creates temporary files while exporting. Free more space on the phone itself or lower the export resolution and frame rate.

1. **Free space on the device itself** — Open Settings > General > iPhone Storage Delete or offload large apps and old videos Empty Photos > Recently Deleted Remember that freeing iCloud space does not free phone storage
2. **Lower export resolution and frame rate** — Open the project and tap the share/export button Choose a lower resolution (for example 720p) and 30fps Export again
3. **Restart the phone** — Restart to clear temporary files Open Splice and retry the export

Full guide: https://www.tryorbye.com/products/splice/issues/not-enough-space

### Splice Keeps Crashing

Splice crashes are usually caused by low storage, outdated iOS or app versions, long high-resolution projects, or media the app cannot read. Reboot, update, free space and convert or remove problem clips. Do not uninstall: that deletes your projects.

1. **Reboot and update** — Restart the phone Update iOS in Settings > General > Software Update Update Splice from the App Store or Google Play
2. **Free storage** — Check Settings > General > iPhone Storage Free several GB, more for long projects
3. **Save media locally** — Make sure all clips are saved on the phone, not only in iCloud Re-save files received via WhatsApp or AirDrop to the Camera Roll, or convert them
4. **Simplify the project** — Split very long projects into shorter parts Export at a lower resolution or frame rate
5. **Do not reinstall without backing up** — Export finished videos to the Camera Roll first Projects are stored inside the app and are lost if you delete it

Full guide: https://www.tryorbye.com/products/splice/issues/keeps-crashing

### Splice Lost All My Projects (After Uninstall or Delete)

Splice stores projects inside the app, so uninstalling it or deleting a project removes it for good and support cannot recover it. Your only options are exported copies in the Camera Roll, social media or cloud backups.

1. **Look for exported copies** — Check the Camera Roll for previously exported videos Check social media posts and cloud backups for copies
2. **Check missing media first** — If projects show but are broken, restore source clips from Photos > Recently Deleted Reopen the project
3. **Prevent it next time** — Export finished videos before uninstalling or switching phones Never reinstall Splice as a crash fix without exporting first

Full guide: https://www.tryorbye.com/products/splice/issues/lost-projects

### Splice Loading Forever When Creating a Project or Importing

When Splice spins forever on a new project or import, the cause is usually media it cannot read (WhatsApp/AirDrop files, clips edited in other apps) or files stored only in iCloud. Download originals to the phone and convert unreadable clips.

1. **Reboot and update** — Restart the phone Update iOS and Splice to the latest versions
2. **Download originals from iCloud** — Open each clip in Photos so it downloads fully Or set Settings > [your name] > iCloud > Photos to Download and Keep Originals
3. **Convert unrecognized files** — Convert clips from WhatsApp, AirDrop or other editors to another format Save them to the Camera Roll and import again
4. **Import in smaller batches** — Add a few clips at a time Remove each asset in turn to find the file causing the hang

Full guide: https://www.tryorbye.com/products/splice/issues/loading-forever

### Splice Says a File or Asset Is Missing

Splice does not store copies of your media; it links to files in the Camera Roll. If a clip was deleted or moved, the project shows a missing asset. Restore the file from Recently Deleted or a backup and the project works again.

1. **Restore from Recently Deleted** — Open Photos > Albums > Recently Deleted Recover the deleted clip Reopen the Splice project
2. **Restore from a backup** — Download the file from iCloud or another backup to the Camera Roll Reopen the project, or re-add the clip to the timeline
3. **Keep source media until exported** — Do not delete clips from the Camera Roll while a Splice project uses them Export the final video before cleaning up

Full guide: https://www.tryorbye.com/products/splice/issues/missing-file-asset

### Splice Can't Save Project

If Splice will not save a project, either it uses Pro features that need a subscription, or storage or media problems are blocking the save. Remove Pro elements or subscribe, then free space and update the app.

1. **Check for Pro features** — Look for Pro badges on effects, music or captions you added Remove them or subscribe to save the project
2. **Free storage and update** — Free space in Settings > General > iPhone Storage Update Splice and iOS, then restart
3. **Fix problem media** — Make sure all clips are on the device, not only in iCloud Remove assets one by one to find the one blocking the save

Full guide: https://www.tryorbye.com/products/splice/issues/cant-save-project

### Splice Error Codes LRM000, RMM000 and RMA002

Splice shows LRM000, RMM000 or RMA002 when opening the app on an outdated version. Updating Splice from the App Store or Google Play fixes it.

1. **Update Splice** — Open the App Store (or Google Play) on the phone Search for Splice and tap Update Reopen the app
2. **Update the OS and restart** — Install any pending iOS/Android update Restart the phone and open Splice

Full guide: https://www.tryorbye.com/products/splice/issues/error-code-lrm000-rmm000-rma002

### Splice Captions Not Working

Splice auto captions only work with English audio, can fail on clips longer than 10 minutes, and are not available on Android. Update the app and split long clips.

1. **Update iOS and Splice** — Install the latest iOS and Splice updates Restart and try captions again
2. **Split long clips** — Split clips longer than 10 minutes into shorter segments Generate captions again
3. **Check the audio language** — Captions only detect English speech For other languages, add text manually or use CapCut's auto captions
4. **On Android, use another app** — Splice captions are not available on Android Use CapCut or VN for auto captions

Full guide: https://www.tryorbye.com/products/splice/issues/captions-not-working

### Splice Music Cut Off at the End of the Video

Splice only exports audio that sits under a clip or blank frame. If the music runs past your last clip, that part is dropped. Add a blank frame at the end and stretch it to the music length.

1. **Add a blank frame at the end** — Scroll to the end of the timeline Add a blank frame after the last clip Stretch it until it matches the end of the music Export again
2. **Trim or fade the music** — Trim the song to end with your last clip Apply a fade-out so the ending sounds intentional

Full guide: https://www.tryorbye.com/products/splice/issues/music-cut-off-at-end

### How to Cancel Splice Subscription and Get a Refund

Splice cannot cancel or refund App Store subscriptions; cancel in your Apple ID settings and request refunds from Apple. Google Play subscriptions are cancelled in Google Play, and web purchases through the link emailed to you.

1. **Cancel on iPhone** — Open Settings > [your name] > Subscriptions Tap Splice > Cancel Subscription Do it at least 24 hours before renewal
2. **Cancel on Android** — Open Google Play > profile icon > Payments & subscriptions > Subscriptions Select Splice > Cancel subscription
3. **Cancel a web purchase** — Find the email sent to your signup address Use the temporary management link to cancel
4. **Request a refund** — App Store: go to reportaproblem.apple.com, sign in and choose Request a refund Google Play: request through Google Play first, then use Splice's contact form Refunds go to the original payment method and can take 5-10 business days
5. **Can't find the subscription?** — Check other Apple IDs or Google accounts you may have used Check whether you subscribed on the web instead of in the app

Full guide: https://www.tryorbye.com/products/splice/issues/cancel-subscription-refund

### Splice Restore Purchase Not Working

Restore Purchase only works when you are signed in with the same Apple ID or Google account that bought the plan, and it does not work between iOS and Android.

1. **Sign in with the purchasing account** — Check Settings > [your name] uses the Apple ID that bought Splice On Android, use the Google account that bought it in Play Store
2. **Use Restore Purchase** — Open Splice and tap Already purchased? on the paywall Or open the menu > Subscription Info > Restore
3. **Cross-platform switch** — Subscriptions do not move between iOS and Android Cancel on the old platform and subscribe on the new one

Full guide: https://www.tryorbye.com/products/splice/issues/restore-subscription

## Common problems

- **Splice paywall: Pro features needed to save your edit** (pricing): Many effects, music and captions are Pro tools, and a project that uses them cannot be saved without a subscription. Users who start editing on the free tier often discover the paywall only at the save step; an industry write-up says many users left for CapCut when the post-trial paywall arrived.
- **Splice export stuck (blue export bar never finishes)** (reliability): Splice has a dedicated help article for the blue export bar freezing. Its fixes point at GoPro files, clips not shot on the device, speed changes and transitions, iCloud-only media and VPNs, which shows how many different things can block an export.
- **Splice projects lost after uninstalling or deleting** (reliability): Splice stores project data inside the app, so deleting the app deletes your projects and support says it cannot retrieve them. Deleted projects also cannot be restored. Users who reinstall to fix a crash can lose every draft.
- **Why is Splice so expensive?** (pricing): The US App Store lists Splice Monthly at $14.99 and yearly plans at $79.99, $99.99 and $119.99, plus a weekly plan with a free trial. That is well above CapCut Pro or InShot Pro for a phone-only editor, and an App Store feedback report notes long-term users upset by pricing plan changes.
- **Why does Splice keep crashing?** (reliability): App Store reviewers report crashes on longer videos at high frame rates and resolutions, and one update made the app crash every time they tapped create video. Splice's own crash article lists storage, outdated iOS or app versions and problem media as the usual causes.
- **Splice says not enough space to export when the phone has plenty** (performance): Splice can need roughly twice the final video's size in free storage because it writes temporary files during export, and space freed only in iCloud does not count. Users with a few GB free still get blocked on longer or higher-resolution exports.
- **Splice refund: charges are non-refundable, Apple handles App Store refunds** (support): Splice's terms say valid charges are non-refundable except as its refund policy allows, and it cannot cancel or refund App Store subscriptions because Apple manages them. Cancelling only stops auto-renewal; the current period is not refunded and unused trial time is forfeited.
- **Splice says a file or asset is missing** (reliability): Splice does not copy media into the project; it references files in the Camera Roll. Removing or offloading a photo or clip breaks the project with a missing-asset message until the file is restored, which catches people who clean up their gallery after editing.
- **Splice slow to import large videos (loads forever)** (performance): A yearly subscriber reported 5-10 minute clips taking very long to import or failing outright. Splice's help center has an article for the app loading indefinitely when creating a project or importing, blaming WhatsApp/AirDrop files, clips edited in other apps and iCloud-only media.
- **Splice 4K export limited to 1080p** (customization): A paying reviewer said 4K footage had to be exported at 1080p, and Adorama's app roundup notes Splice does not offer 4K editing. Creators shooting 4K on recent iPhones lose resolution compared with CapCut or VN.
- **Splice captions not working (English only, not on Android)** (mobile): Splice's auto captions only detect English audio, can fail on clips longer than 10 minutes, and support has confirmed captions are not available on Splice for Android. Non-English creators and Android users pay the same price for fewer features.
- **Splice music library tracks too short and songs removed** (customization): App Store reviewers complain that library tracks are too short for longer videos, that seasonal music disappeared in updates, and that licensing for social media is unclear. Only purchased, DRM-free iTunes songs can be imported; Apple Music streams do not work.
- **Splice owner Bending Spoons has a poor support reputation** (support): Bending Spoons, which owns Splice, scores about 1.8-1.9 out of 5 on Trustpilot with no replies to negative reviews, and other acquired apps such as Harvest saw steep price increases. Splice support itself is mostly self-serve help articles.
- **Splice music cut off at the end of the exported video** (usability): If no clip or blank frame sits under the end of the music track, Splice drops that part of the audio from the export. The help center documents the workaround (add and stretch a blank frame), but users only notice after exporting.

## What users like

- **Simple, polished editor for quick phone edits**: Trim, split, speed, transitions and text are easy to find, and the app holds a 4.6-star average from about 430K US App Store ratings.
- **Built-in royalty-free music library**: Splice includes a library of royalty-free tracks and sound effects, so casual creators do not have to source music separately.
- **Ken Burns photo animation and split tool**: Reviewers single out the Ken Burns pan-and-zoom on photos and the split option as useful for slideshows and quick cuts.
- **Chroma key, speed and color adjustments**: Green screen, speed changes, exposure and saturation controls cover most social video needs without a desktop editor.
- **Option to remove the end watermark**: Reviewers note the closing watermark can be turned off, unlike some free editors that brand every export.
- **Large self-serve help center and tutorials**: The help center has step-by-step articles and video tutorials for most errors, exports and subscription questions.

## Pricing

- **Free**: $0 (free) — hidden costs: Projects that use Pro tools cannot be saved without subscribing; a weekly plan with a free trial is also offered and auto-renews unless cancelled 24 hours before the trial ends
- **Splice Monthly**: $14.99 (monthly) — hidden costs: Auto-renews; App Store charges are refunded only by Apple. A monthly-with-trial variant is listed at $20.95
- **Splice Yearly**: $79.99 (yearly) — hidden costs: The US App Store also lists yearly tiers at $99.99 and $119.99, so the price you see depends on the offer; current period is not refunded on cancel

## Who should and shouldn't use it

- **Casual iPhone users making family or travel videos** — Good fit: Easy interface and built-in music work well for short edits, if you accept the subscription.
- **Social media creators on a budget** — Avoid: CapCut, VN and InShot offer comparable or more tools for free or far less than $14.99/month.
- **Android users** — Avoid: Captions are not available on Android and subscriptions do not move between platforms.
- **Creators shooting 4K** — Avoid: Users report exports limited to 1080p.
- **Non-English speakers needing captions** — Avoid: Auto captions only detect English audio.
- **People editing long videos (10+ minutes)** — Depends: Long, high-resolution projects are where crashes, slow imports and storage errors cluster.
- **Beginners who want guided help** — Good fit: The help center and tutorials cover most errors step by step.

## Alternatives

- **CapCut** (https://www.tryorbye.com/products/capcut): Most users who leave Splice go to CapCut: far more free features, 4K export and auto captions in many languages. Trade-off: its own Pro paywall and privacy concerns.
- **VN Video Editor** (https://www.tryorbye.com/products/vn-video-editor): Free multi-track editor with keyframes and 4K export without a watermark. Trade-off: steeper learning curve and its own export bugs.
- **InShot** (https://www.tryorbye.com/products/inshot): Cheaper Pro plan and a similarly simple interface for social clips. Trade-off: watermark on the free tier and export errors on long videos.
- **iMovie**: Free on iPhone with 4K export and no subscription. Trade-off: fewer effects and iOS-only.
- **KineMaster** (https://www.tryorbye.com/products/kinemaster): Layer-based editing with more pro tools than Splice. Trade-off: also subscription-based with a watermark on free exports.
- **PowerDirector** (https://www.tryorbye.com/products/powerdirector): Deeper editing tools and Android support for captions-style features. Trade-off: aggressive upsells and ads in the free tier.

## FAQ

### Is Splice worth it?

Only if you value its simple interface enough to pay $14.99/month or $79.99-$119.99/year. Free editors such as CapCut and VN offer more tools and 4K export, while Splice limits exports, captions and saving Pro edits to subscribers.

### Is Splice video editor free?

Splice is free to download, but most effects, music and captions are Pro tools, and a project that uses them cannot be saved without a subscription. In practice it is a paid app with a free trial.

### How much does Splice cost?

The US App Store lists Splice Monthly at $14.99 and yearly plans at $79.99, $99.99 and $119.99, plus a weekly plan with a free trial. Prices vary by region and offer.

### How do I cancel my Splice subscription?

On iPhone go to Settings > [your name] > Subscriptions > Splice > Cancel Subscription. On Android open Google Play > profile > Payments & subscriptions > Subscriptions. Web purchases are managed through a link emailed to your signup address. Cancel at least 24 hours before renewal.

### Can I get a refund from Splice?

Splice says valid charges are non-refundable except under its refund policy. App Store purchases must be refunded by Apple via reportaproblem.apple.com; Google Play purchases go to Google first, then Splice's contact form.

### Why is my Splice export stuck?

Usually because of low storage, iCloud-only media, GoPro or non-native clips, speed changes or transitions. Update iOS and Splice, free up space, download iCloud media to the device and remove problem clips one by one.

### Why does Splice keep crashing?

Most crashes come from low free storage, outdated iOS or app versions, and long high-resolution projects or media received from other apps. Reboot, update, free space and convert problem clips.

### Will I lose my projects if I delete Splice?

Yes. Splice stores projects inside the app, so uninstalling deletes them and support cannot recover them. Export finished videos to your Camera Roll before reinstalling.

### Does Splice export in 4K?

Users report that Splice exports top out at 1080p and Adorama notes it does not offer 4K editing. Use CapCut, VN or iMovie if you need 4K.

### Does Splice have auto captions on Android?

No. Splice support has confirmed captions are not available on Android, and on iOS they only work with English audio.

### Who owns Splice?

Splice was created in 2010, bought by GoPro around 2016 and sold to Bending Spoons in 2018. It is published by AI Creativity S.r.l., a Bending Spoons company in Milan.

### Can I use my Splice subscription on Android and iPhone?

No. Restore Purchase works across devices on the same platform and account, but not between iOS and Android.

### What is the best alternative to Splice?

CapCut is the most common switch for free features and 4K export; VN suits people who want a free multi-track editor; iMovie is the free no-subscription option on iPhone.

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Try or Bye aggregates problem patterns from user reviews, forums, and app stores. Methodology: https://www.tryorbye.com/methodology