Video conferencing, cloud calling, and collaboration
Cisco's video conferencing platform. Trustpilot: 1.4/5 from 53 reviews (83% 1-star). Users complain about service quality, unresponsive support, and difficult cancellation. Enterprise-focused with strong security but poor user experience.
Patterns extracted from real user feedback — not raw reviews.
Users consistently report that Webex's UI is less intuitive than competitors like Zoom. The interface feels cluttered, advanced settings are hard to locate, and recent updates have made the experience worse. Many users accustomed to Zoom find Webex overwhelming and confusing to navigate.
Users report that cancelling Webex is 'virtually impossible.' The website lacks clear cancellation functionality, phone support has long wait times, and you must cancel 30+ days before auto-renewal if purchased through Cisco Commerce Express. Must be an administrator to make subscription changes.
Webex's screen sharing is described as 'dismal.' If you have multiple Firefox windows open, Webex doesn't allow you to share just one window—you have to share all of them. This creates privacy and workflow issues for users multitasking during presentations.
Users report that searching for past messages is frustrating. When finding messages and trying to click on them, it doesn't always navigate to the actual message. The texting feature is also frustrating if you're not texting with an existing contact.
Multiple forum discussions describe Webex audio as 'the worst of comparable services' - like 'listening to the Charlie Brown teacher underwater during a storm.' Users report choppiness, dropped calls, high latency causing people to talk over each other, and audio loss during calls.
Trustpilot and community forums are filled with complaints about Webex support. Users describe help desks as 'useless' with ignored messages, unanswered emails, and no clear way to make official complaints. Support staff are reportedly unwilling to investigate repeated issues even with evidence provided.
Recent Webex updates have made the client 'completely unusable' according to users. Reports include annotation tools vanishing, strange panels preventing simple meeting starts, cumbersome invitation processes, freezing cameras, and inability to see participants after updates.
Users report high CPU usage leading to system lag and crashes. The platform consumes a lot of bandwidth, and on slow or unstable internet connections, users experience audio/video issues, dropped calls, and latency problems.
Webex Contact Center and Enterprise pricing is not publicly disclosed - you must fill out demo request forms and speak to sales. Add-ons like workforce optimization ($40+/user/month), calling integration ($8+/user/month), and digital engagement use usage-based billing that can quickly increase monthly spend.
Users need to download the Webex client to join meetings, which results in the first five minutes of meetings being spent waiting for participants downloading the .pkg or .exe. You can only get full access to features with the desktop app, unlike competitors with fully-featured web apps.
The mobile experience sometimes lacks parity with the desktop version. iOS has notification issues where badges don't update immediately, and Android users experience varying audio/video performance depending on device. Some users missed presentations due to black screens after Webex dropped support for older Android devices.
Enterprise-grade security features
Webex offers robust security with end-to-end encryption, meeting locks, waiting rooms, and compliance certifications. It's trusted by enterprises and government organizations for sensitive communications.
Strong Cisco ecosystem integration
For organizations already using Cisco products (phones, networking, etc.), Webex integrates seamlessly within the ecosystem, providing unified communications across hardware and software.
Reliable for internal company meetings
Some users report that Webex works well for internal company meetings when everyone is familiar with the platform. It handles large meetings with many participants reliably.
Meeting capacity up to 1000 participants
Webex supports meetings with up to 1,000 participants on business plans, making it suitable for large company-wide meetings and events.
Users: 1 host
Limitations: 40-minute meeting limit, No call-in numbers, No breakout rooms, No recording transcripts
Users: 1 host
Storage: 5GB cloud recording
Limitations: No phone calling, No webinar features, Limited admin controls
Users: 1 user
Storage: 10GB cloud recording
Limitations: No webinar features, Limited contact center features, SSO requires enterprise
Users: 1 host
Storage: 10GB cloud recording
Limitations: Full enterprise features require custom quote, SSO may require separate setup
Users: Unlimited
Storage: Custom
Limitations: Must commit to long-term contract, Pricing only available via sales call
Large enterprises already using Cisco
Organizations invested in Cisco hardware and networking benefit from seamless integration. Enterprise security features and compliance certifications meet corporate requirements.
Government and regulated industries
Webex's enterprise-grade security, encryption, and compliance certifications (FedRAMP, HIPAA, etc.) make it suitable for organizations with strict security requirements.
Enterprise IT departments
Cisco integration, strong security, and compliance features. IT departments in Cisco shops trust Webex for enterprise requirements.
Teams needing reliable internal meetings
Once everyone is familiar with Webex and has it installed, internal meetings work reliably. However, external meetings with clients who don't have Webex installed can be problematic.
Sales teams
Works but less intuitive than Zoom. If clients use Webex, fine. But don't adopt just for sales - Zoom is industry standard.
Small teams new to video conferencing
The learning curve is steep compared to Zoom. First-time users find the interface confusing, and requiring client downloads delays meetings. Teams report spending the first 5 minutes of meetings waiting for participants to install software.
Teams prioritizing audio quality
Webex has the worst audio quality among comparable services according to multiple reviews. If clear audio is critical for your calls, competitors like Zoom and Teams consistently perform better.
Users on slower internet connections
Webex consumes significant bandwidth and CPU resources. Users with unstable connections experience dropped calls, audio issues, and video lag more frequently than with competitors.
Budget-conscious small businesses
Microsoft Teams offers all plans below $12.50/month, compared to Webex Suite at $22.50/month. Unless you need specific Cisco integrations, competitors offer better value.
Startups and small teams
Enterprise-focused pricing and complexity. Small teams should use Zoom, Meet, or Teams - Webex is overkill and expensive.
Common buyer's remorse scenarios reported by users.
Users sign up for Webex because of brand recognition, then realize Zoom or Teams would have been cheaper and easier. By then, they're locked into an annual contract with difficult cancellation.
Users discover the download requirement issue when hosting external clients. Meetings start late as participants struggle to install software, creating a poor first impression.
Users experience annotation tools or video features breaking right when they need them most. Automatic updates can't be easily controlled, leaving users scrambling during presentations.
Organizations start with standard plans, then discover enterprise features like contact center, workforce optimization, and advanced integrations require much higher, non-transparent pricing.
Scenarios where this product tends to fail users.
When meeting with clients or partners who don't have Webex installed, the first 5+ minutes are lost to software downloads. Browser-only experience is limited compared to competitors.
Webex's high bandwidth requirements mean unstable connections cause dropped calls, audio issues, and video lag more severely than with Zoom or Teams.
The cancellation process is described as 'virtually impossible.' Different purchase channels have different cancellation procedures, and users report being unable to find cancellation options.
Updates have broken critical features including annotation tools, video functionality, and meeting invitation workflows. Users have no control over when updates install.
Enterprise features, contact center, and advanced integrations require sales conversations and non-transparent pricing. Add-on costs for workforce optimization ($40+/user) and calling integration quickly escalate.
Zoom
Users switch for easier experience. Gain: simpler UI, more widely adopted, better host controls. Trade-off: less Cisco integration.
Microsoft Teams
Microsoft shops switch for bundled cost. Gain: included with M365, integrated chat. Trade-off: Microsoft ecosystem required.
Google Meet
Google Workspace users switch for simplicity. Gain: included, easy to use. Trade-off: fewer enterprise features.
GoToMeeting
Users report better reliability and simpler interface for basic meeting needs. GoToMeeting is often chosen by teams frustrated with Webex's complexity.
