ActiveCampaignvsConstant Contact
Score Comparison
Signals Comparison
ActiveCampaign
- Charged after cancellation - billing continues despite confirmation(10/10)
- Now charges for ALL contacts including unsubscribed and bounced(9/10)
- Cannot downgrade plans - stuck at higher tier forever(8/10)
- Additional features like Conversations cost extra(7/10)
Constant Contact
- Cancellation extremely difficult - must call during business hours(9/10)
- No refunds on prepayments - even for hardship cases(10/10)
- Expensive compared to modern alternatives(8/10)
- SMS costs extra - overage fees for exceeding limits(5/10)
- Auto-renewal charges without clear consent(8/10)
ActiveCampaign
- Support quality declined dramatically - now takes days(8/10)
Constant Contact
- Lack of empathy and transparency from billing/support(8/10)
ActiveCampaign
- Email editor has persistent formatting bugs(7/10)
- Steep learning curve - not beginner friendly(6/10)
- Automations don't behave as expected(7/10)
- Documentation and tutorials outdated(5/10)
- AI features buggy and don't work correctly(6/10)
Constant Contact
- Platform glitchy and slow to load(6/10)
- Over the top for small businesses and nonprofits(5/10)
- Formatting inconsistent across devices and email clients(5/10)
ActiveCampaign
- Platform slowdowns when handling large datasets(6/10)
Constant Contact
No signals
ActiveCampaign
- Third-party integrations cumbersome to set up(5/10)
Constant Contact
- Integrations leave much to be desired - relies on Zapier(6/10)
ActiveCampaign
No signals
Constant Contact
- Automation capabilities limited for advanced needs(6/10)
ActiveCampaign
No signals
Constant Contact
- Very strict about what you're allowed to send(5/10)
Pricing Comparison
ActiveCampaign
Users: 1 user
Storage: Not specified
Limits: 1 user, basic features only, no landing pages, no CRM, limited automation
Users: 3 users
Storage: Not specified
Limits: Limited CRM, basic reporting, some automation triggers locked
Users: 5 users
Storage: Not specified
Limits: Phone support costs $79 extra. Some enterprise features locked.
Users: 10+ users
Storage: Not specified
Limits: Expensive for what you get. Custom pricing means less transparency.
Constant Contact
Users: 1 user
Storage: 1 GB
Limits: No automation, 1 user, basic features only, Constant Contact branding
Users: 3 users
Storage: 10 GB
Limits: 3 users max, cancellation requires phone call, no refunds on prepayments
Users: Unlimited
Storage: 25 GB
Limits: Expensive for what you get compared to competitors
Feature Comparison
| Feature | ActiveCampaign | Constant Contact |
|---|---|---|
| Email campaigns All plans | ||
| Email templates Library available | ||
| Automation | ||
| Marketing automation All plans, advanced on Plus+ | ||
| Visual automation builder Industry-leading | ||
| Advanced automation Limited capabilities | ||
| Marketing | ||
| Event marketing Unique feature | ||
| Landing pages Plus and above | ||
| SMS marketing Add-on cost | ||
| CRM | ||
| Built-in CRM Plus and above | ||
| Testing | ||
| A/B testing Subject lines, Standard+ | ||
| A/B testing in automations Pro and above | ||
| Integrations | ||
| 900+ integrations Native + Zapier | ||
| Pricing | ||
| 60-day free trial No credit card required | ||
| Online cancellation Must call to cancel | ||
| Refunds on prepayments No refund policy | ||
| Pay-per-email pricing Profile-based only | ||
| Downgrade flexibility Cannot downgrade | ||
| Competitive pricing 50%+ more expensive | ||
| Audience | ||
| Advanced segmentation Pro and above | ||
| Support | ||
| Phone support $79 extra cost | ||