ActiveCampaignvsConstant Contact

Saas60

Saas52

Score Comparison

Overall

Pricing

Usability

Performance

Support

Reliability

Onboarding

Mobile

Security

Integrations

ActiveCampaignConstant Contact

Signals Comparison

Pricing

ActiveCampaign

Charged after cancellation - billing continues despite confirmation(10/10)
Now charges for ALL contacts including unsubscribed and bounced(9/10)
Cannot downgrade plans - stuck at higher tier forever(8/10)
Additional features like Conversations cost extra(7/10)

Constant Contact

Cancellation extremely difficult - must call during business hours(9/10)
No refunds on prepayments - even for hardship cases(10/10)
Expensive compared to modern alternatives(8/10)
SMS costs extra - overage fees for exceeding limits(5/10)
Auto-renewal charges without clear consent(8/10)

Support

ActiveCampaign

Support quality declined dramatically - now takes days(8/10)

Constant Contact

Lack of empathy and transparency from billing/support(8/10)

Usability

ActiveCampaign

Email editor has persistent formatting bugs(7/10)
Steep learning curve - not beginner friendly(6/10)
Automations don't behave as expected(7/10)
Documentation and tutorials outdated(5/10)
AI features buggy and don't work correctly(6/10)

Constant Contact

Platform glitchy and slow to load(6/10)
Over the top for small businesses and nonprofits(5/10)
Formatting inconsistent across devices and email clients(5/10)

Performance

ActiveCampaign

Platform slowdowns when handling large datasets(6/10)

Constant Contact

No signals

Integrations

ActiveCampaign

Third-party integrations cumbersome to set up(5/10)

Constant Contact

Integrations leave much to be desired - relies on Zapier(6/10)

Customization

ActiveCampaign

No signals

Constant Contact

Automation capabilities limited for advanced needs(6/10)

Reliability

ActiveCampaign

No signals

Constant Contact

Very strict about what you're allowed to send(5/10)

Pricing Comparison

ActiveCampaign

Starter

$15/mo

Users: 1 user

Storage: Not specified

Limits: 1 user, basic features only, no landing pages, no CRM, limited automation

Very limited. No landing pages, CRM, or advanced automation. Now charges for ALL contacts including unsubscribed. Annual commitment for best pricing.

Plus

Popular

$49/mo

Users: 3 users

Storage: Not specified

Limits: Limited CRM, basic reporting, some automation triggers locked

Costs scale rapidly: ~$160-200/mo at 5K contacts. Additional users cost extra. Many advanced features still require Pro tier.

Pro

$79/mo

Users: 5 users

Storage: Not specified

Limits: Phone support costs $79 extra. Some enterprise features locked.

Jumps to $320-400/mo at 5K contacts. Still no phone support without extra fee. Conversations feature costs additional.

Enterprise

$145/mo

Users: 10+ users

Storage: Not specified

Limits: Expensive for what you get. Custom pricing means less transparency.

Starting price only. Actual cost much higher based on contacts and add-ons. Annual commitment typically required.

Constant Contact

Lite

$12/mo

Users: 1 user

Storage: 1 GB

Limits: No automation, 1 user, basic features only, Constant Contact branding

No automation. Very limited features. Scales to ~$50/month at 2,500 contacts. SMS costs extra.

Standard

Popular

$35/mo

Users: 3 users

Storage: 10 GB

Limits: 3 users max, cancellation requires phone call, no refunds on prepayments

Jumps to $75/month at 2,500 contacts. Auto-renewal may charge without clear consent. SMS add-on extra.

Premium

$80/mo

Users: Unlimited

Storage: 25 GB

Limits: Expensive for what you get compared to competitors

Very expensive at scale. Overage fees if exceeding limits. Phone cancellation still required.

Feature Comparison

Feature	ActiveCampaign	Constant Contact
Email
Email campaigns All plans
Email templates Library available
Automation
Marketing automation All plans, advanced on Plus+
Visual automation builder Industry-leading
Advanced automation Limited capabilities
Marketing
Event marketing Unique feature
Landing pages Plus and above
SMS marketing Add-on cost
CRM
Built-in CRM Plus and above
Testing
A/B testing Subject lines, Standard+
A/B testing in automations Pro and above
Integrations
900+ integrations Native + Zapier
Pricing
60-day free trial No credit card required
Online cancellation Must call to cancel
Refunds on prepayments No refund policy
Pay-per-email pricing Profile-based only
Downgrade flexibility Cannot downgrade
Competitive pricing 50%+ more expensive
Audience
Advanced segmentation Pro and above
Support
Phone support $79 extra cost

Signals Comparison

Pricing

ActiveCampaign

Charged after cancellation - billing continues despite confirmation(10/10)
Now charges for ALL contacts including unsubscribed and bounced(9/10)
Cannot downgrade plans - stuck at higher tier forever(8/10)
Additional features like Conversations cost extra(7/10)

Constant Contact

Cancellation extremely difficult - must call during business hours(9/10)
No refunds on prepayments - even for hardship cases(10/10)
Expensive compared to modern alternatives(8/10)
SMS costs extra - overage fees for exceeding limits(5/10)
Auto-renewal charges without clear consent(8/10)

Support

ActiveCampaign

Support quality declined dramatically - now takes days(8/10)

Constant Contact

Lack of empathy and transparency from billing/support(8/10)

Usability

ActiveCampaign

Email editor has persistent formatting bugs(7/10)
Steep learning curve - not beginner friendly(6/10)
Automations don't behave as expected(7/10)
Documentation and tutorials outdated(5/10)
AI features buggy and don't work correctly(6/10)

Constant Contact

Platform glitchy and slow to load(6/10)
Over the top for small businesses and nonprofits(5/10)
Formatting inconsistent across devices and email clients(5/10)

Performance

ActiveCampaign

Platform slowdowns when handling large datasets(6/10)

Constant Contact

No signals

Integrations

ActiveCampaign

Third-party integrations cumbersome to set up(5/10)

Constant Contact

Integrations leave much to be desired - relies on Zapier(6/10)

Customization

ActiveCampaign

No signals

Constant Contact

Automation capabilities limited for advanced needs(6/10)

Reliability

ActiveCampaign

No signals

Constant Contact

Very strict about what you're allowed to send(5/10)

Pricing Comparison

ActiveCampaign

Starter

$15/mo

Users: 1 user

Storage: Not specified

Limits: 1 user, basic features only, no landing pages, no CRM, limited automation

Very limited. No landing pages, CRM, or advanced automation. Now charges for ALL contacts including unsubscribed. Annual commitment for best pricing.

Plus

Popular

$49/mo

Users: 3 users

Storage: Not specified

Limits: Limited CRM, basic reporting, some automation triggers locked

Costs scale rapidly: ~$160-200/mo at 5K contacts. Additional users cost extra. Many advanced features still require Pro tier.

Pro

$79/mo

Users: 5 users

Storage: Not specified

Limits: Phone support costs $79 extra. Some enterprise features locked.

Jumps to $320-400/mo at 5K contacts. Still no phone support without extra fee. Conversations feature costs additional.

Enterprise

$145/mo

Users: 10+ users

Storage: Not specified

Limits: Expensive for what you get. Custom pricing means less transparency.

Starting price only. Actual cost much higher based on contacts and add-ons. Annual commitment typically required.

Constant Contact

Lite

$12/mo

Users: 1 user

Storage: 1 GB

Limits: No automation, 1 user, basic features only, Constant Contact branding

No automation. Very limited features. Scales to ~$50/month at 2,500 contacts. SMS costs extra.

Standard

Popular

$35/mo

Users: 3 users

Storage: 10 GB

Limits: 3 users max, cancellation requires phone call, no refunds on prepayments

Jumps to $75/month at 2,500 contacts. Auto-renewal may charge without clear consent. SMS add-on extra.

Premium

$80/mo

Users: Unlimited

Storage: 25 GB

Limits: Expensive for what you get compared to competitors

Very expensive at scale. Overage fees if exceeding limits. Phone cancellation still required.

Feature Comparison

Feature	ActiveCampaign	Constant Contact
Email
Email campaigns All plans
Email templates Library available
Automation
Marketing automation All plans, advanced on Plus+
Visual automation builder Industry-leading
Advanced automation Limited capabilities
Marketing
Event marketing Unique feature
Landing pages Plus and above
SMS marketing Add-on cost
CRM
Built-in CRM Plus and above
Testing
A/B testing Subject lines, Standard+
A/B testing in automations Pro and above
Integrations
900+ integrations Native + Zapier
Pricing
60-day free trial No credit card required
Online cancellation Must call to cancel
Refunds on prepayments No refund policy
Pay-per-email pricing Profile-based only
Downgrade flexibility Cannot downgrade
Competitive pricing 50%+ more expensive
Audience
Advanced segmentation Pro and above
Support
Phone support $79 extra cost