ActiveCampaignvsKlaviyo

ActiveCampaign

• Charged after cancellation - billing continues despite confirmation(10/10)
• Now charges for ALL contacts including unsubscribed and bounced(9/10)
• Cannot downgrade plans - stuck at higher tier forever(8/10)
• Additional features like Conversations cost extra(7/10)

Klaviyo

• Repeated price hikes - third increase in 4 years (up to 25%)(10/10)
• Pricing based on ALL profiles, not just active subscribers(9/10)
• Too expensive for small e-commerce startups(7/10)
• February 2025 billing change shocked legacy users(8/10)
• SMS credits cost extra on top of already expensive plans(6/10)

ActiveCampaign

• Support quality declined dramatically - now takes days(8/10)

Klaviyo

• No phone support - email and chatbot-based help only(8/10)
• Support just repeats documentation without real help(7/10)

ActiveCampaign

• Email editor has persistent formatting bugs(7/10)
• Steep learning curve - not beginner friendly(6/10)
• Automations don't behave as expected(7/10)
• Documentation and tutorials outdated(5/10)
• AI features buggy and don't work correctly(6/10)

Klaviyo

• Steep learning curve despite powerful features(5/10)
• Basic functions unnecessarily complex and time-consuming(6/10)

ActiveCampaign

• Platform slowdowns when handling large datasets(6/10)

Klaviyo

• Segment loading and template editor painfully slow(7/10)

ActiveCampaign

• Third-party integrations cumbersome to set up(5/10)

Klaviyo

• Duplicate profiles created with no easy way to merge(7/10)

ActiveCampaign

No signals

Klaviyo

• Accounts suspended without warning or explanation(9/10)