ActiveCampaignvsMailchimp

ActiveCampaign

• Charged after cancellation - billing continues despite confirmation(10/10)
• Now charges for ALL contacts including unsubscribed and bounced(9/10)
• Cannot downgrade plans - stuck at higher tier forever(8/10)
• Additional features like Conversations cost extra(7/10)

Mailchimp

• Free plan gutted from 2000 to just 250 contacts(9/10)
• Pricing explodes as subscriber list grows(9/10)
• Billing continues after account deletion(8/10)
• Advanced features require expensive paid plans(7/10)
• Forced upgrades by restricting accounts before limits reached(7/10)

ActiveCampaign

• Support quality declined dramatically - now takes days(8/10)

Mailchimp

• Customer service is nonexistent with no phone support(9/10)

ActiveCampaign

• Email editor has persistent formatting bugs(7/10)
• Steep learning curve - not beginner friendly(6/10)
• Automations don't behave as expected(7/10)
• Documentation and tutorials outdated(5/10)
• AI features buggy and don't work correctly(6/10)

Mailchimp

• Email builder has clunky formatting and weird quirks(7/10)

ActiveCampaign

• Platform slowdowns when handling large datasets(6/10)

Mailchimp

• Platform runs slow with large contact lists(6/10)

ActiveCampaign

• Third-party integrations cumbersome to set up(5/10)

Mailchimp

• E-commerce sync creates duplicate contacts(5/10)

ActiveCampaign

No signals

Mailchimp

• Emails frequently land in spam or promotions folders(9/10)

ActiveCampaign

No signals

Mailchimp

• Advanced features like automation are confusing to set up(6/10)

ActiveCampaign

No signals

Mailchimp

• Accounts suspended without clear explanation(8/10)