Acuity SchedulingvsCal.com
Score Comparison
Signals Comparison
Acuity Scheduling
- Exporting appointments is painful when you want to leave(7/10)
- Confusing UI requiring excessive steps(7/10)
- Forced move to Squarespace login(6/10)
- Product feels outdated compared to rest of Squarespace(5/10)
- Limited reporting and clunky client records(5/10)
Cal.com
- Complex onboarding without clear guidance(5/10)
Acuity Scheduling
- Why is Acuity so expensive? No free plan and processor fees on top(8/10)
- No free plan available(6/10)
- Acuity Premium price increase to $69/month(5/10)
Cal.com
- Billing system issues with incorrect invoicing(8/10)
Acuity Scheduling
- Acuity double booking and calendar sync problems(8/10)
- Acuity reminders not reaching clients(7/10)
- Acuity outages: slow scheduler and checkout errors(7/10)
Cal.com
- Reminder emails don't work properly(7/10)
- Cal Video has connection issues(6/10)
Acuity Scheduling
- Email-only support with slow responses(6/10)
Cal.com
- Support responses delayed with template replies(7/10)
Acuity Scheduling
- Group class booking is inadequate(6/10)
Cal.com
No signals
Acuity Scheduling
- Limited integrations compared to competitors(5/10)
Cal.com
- Microsoft Teams integration frequently breaks(8/10)
- No Microsoft Exchange 2019 support(9/10)
Acuity Scheduling
No signals
Cal.com
- Self-hosting is complex and requires commercial license for enterprise features(8/10)
Acuity Scheduling
No signals
Cal.com
- Performance issues and laggy interface(6/10)
Acuity Scheduling
No signals
Cal.com
- Mobile interface needs optimization(4/10)
Pricing Comparison
Acuity Scheduling
Users: 1 calendar
Limits: No text reminders, waitlist, packages, memberships or gift certificates
Users: Up to 6 calendars
Limits: No HIPAA BAA, no API/CSS, Acuity branding stays
Users: Up to 36 calendars
Limits: 36-calendar cap; no phone support
Users: Unlimited calendars
Limits: No public pricing
Cal.com
Users: 1 user
Limits: Single user only, Cal.com branding cannot be removed, No round-robin or team scheduling
Users: Per user/month
Limits: No SSO, No SCIM provisioning, No SOC 2/HIPAA compliance
Users: Per user/month
Limits: No custom SLAs, No dedicated account manager
Users: For developers building scheduling apps
Limits: Developer-focused, requires technical implementation, Not for end-user scheduling
Users: Custom
Limits: Must contact sales for pricing, No self-service signup
Feature Comparison
| Feature | Acuity Scheduling | Cal.com |
|---|---|---|
| Payments | ||
| Payment collection at booking Stripe, Square, PayPal, Venmo; processor fees apply | ||
| Packages and memberships Growing plan and above | ||
| Core | ||
| Unlimited bookings Free tier included | ||
| Calendar sync Has reliability issues reported | ||
| Multiple calendar connections Free tier included | ||
| Time zone auto-adjustment | ||
| Data export (reliable) Large exports reported to fail; API needs Premium | ||
| Automation | ||
| Automatic reminders Email on all plans, SMS on Standard+ | ||
| Workflow automation Free tier included | ||
| Customization | ||
| Custom booking pages | ||
| Intake forms All plans | ||
| CSS customization Premium plan only | ||
| Remove branding Paid plans only | ||
| Team | ||
| Team scheduling Paid plans only | ||
| Round-robin assignment Teams plan and above | ||
| Security | ||
| HIPAA compliance Premium plan only ($69/mo) | ||
| Monetization | ||
| Payment collection Stripe integration | ||
| Developer | ||
| Custom API access Premium plan only ($69/mo) | ||
| API access API v2 requires license key | ||
| Video | ||
| Built-in video (Cal Video) Has reported connection issues | ||
| Integrations | ||
| Microsoft Teams integration Frequently breaks - links missing from emails | ||
| Microsoft Exchange 2019 support Not supported at all | ||
| Pricing | ||
| Free plan No free tier, 7-day trial without card | ||
| Support | ||
| Phone support Email only | ||
| Weekend support Support closed Sat/Sun | ||
| Deployment | ||
| Self-hosting option Complex setup, commercial license for API v2 | ||
| Enterprise | ||
| SSO/SAML Organization plan ($37/user) | ||
| Booking | ||
| Group class flexibility Limited for multi-week scheduling | ||
| Mobile | ||
| Mobile app Exists but lacks desktop features | ||