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  1. Home
  2. Compare
  3. Acuity Scheduling vs Cal.com

Acuity SchedulingvsCal.com

Saas
vs
Saas
ScoresSignalsPricingFeatures

Score Comparison

49
Overall
55
45
Pricing
72
50
Usability
58
55
Performance
55
40
Support
55
50
Reliability
52
45
Onboarding
50
50
Mobile
48
65
Security
65
45
Integrations
45
Acuity SchedulingCal.com

Signals Comparison

Usability

Acuity Scheduling

  • Data export crashes - impossible to migrate(9/10)
  • Confusing UI requiring excessive steps(7/10)
  • Frequent re-login required since Squarespace acquisition(6/10)
  • Product feels outdated compared to rest of Squarespace(5/10)

Cal.com

  • Complex onboarding without clear guidance(5/10)
Pricing

Acuity Scheduling

  • 3% transaction fees including on refunds(8/10)
  • No free plan available(6/10)

Cal.com

  • Billing system issues with incorrect invoicing(8/10)
Reliability

Acuity Scheduling

  • Calendar sync problems and disappearing appointments(8/10)

Cal.com

  • Reminder emails don't work properly(7/10)
  • Cal Video has connection issues(6/10)
Support

Acuity Scheduling

  • Email-only support with slow responses(6/10)

Cal.com

  • Support responses delayed with template replies(7/10)
Customization

Acuity Scheduling

  • Group class booking is inadequate(6/10)

Cal.com

No signals

Integrations

Acuity Scheduling

  • Limited integrations compared to competitors(5/10)

Cal.com

  • Microsoft Teams integration frequently breaks(8/10)
  • No Microsoft Exchange 2019 support(9/10)
Onboarding

Acuity Scheduling

No signals

Cal.com

  • Self-hosting is complex and requires commercial license for enterprise features(8/10)
Performance

Acuity Scheduling

No signals

Cal.com

  • Performance issues and laggy interface(6/10)
Mobile

Acuity Scheduling

No signals

Cal.com

  • Mobile interface needs optimization(4/10)

Pricing Comparison

Acuity Scheduling

Emerging
$20/mo

Users: 1 calendar

Limits: Single calendar only, No SMS reminders, Limited integrations, No packages or memberships

3% transaction fee on payments (including refunds), Annual billing drops to $16/mo but requires upfront payment
Growing
Popular
$34/mo

Users: 2-6 calendars

Limits: Limited to 6 calendars, No custom API, No CSS customization

3% transaction fee continues, Annual billing at $27/mo requires upfront yearly payment
Powerhouse
$61/mo

Users: Up to 36 calendars

Limits: Still no phone support, Calendar limit even at highest tier

3% transaction fee still applies, Annual billing at $49/mo, API access requires this expensive tier
Enterprise
Free

Users: Unlimited calendars

Limits: No public pricing, Must contact sales

Custom pricing requires sales contact, Long-term contracts likely required

Cal.com

Free (Individuals)
Free

Users: 1 user

Limits: Single user only, Cal.com branding cannot be removed, No round-robin or team scheduling

Cal.com branding on booking pages, No team features, No priority support
Teams
Popular
$15/mo

Users: Per user/month

Limits: No SSO, No SCIM provisioning, No SOC 2/HIPAA compliance

Minimum seat requirements may apply, Annual billing often required for discounts
Ultimate
$99/mo

Users: Per user/month

Limits: No custom SLAs, No dedicated account manager

660% increase from Teams tier, Minimum seat requirements likely apply
Platform
$189/mo

Users: For developers building scheduling apps

Limits: Developer-focused, requires technical implementation, Not for end-user scheduling

Commercial license required for self-hosted API v2, Usage-based pricing at scale
Enterprise
Free

Users: Custom

Limits: Must contact sales for pricing, No self-service signup

Long-term contracts typically required, Custom pricing based on seats/needs

Feature Comparison

FeatureAcuity SchedulingCal.com
Payments
Payment collection at booking

Stripe, Square, PayPal + 3% fee

Packages and memberships

Growing plan and above

Core
Unlimited bookings

Free tier included

Calendar sync

Has reliability issues reported

Multiple calendar connections

Free tier included

Time zone auto-adjustment
Data export (reliable)

Crashes with large exports - known bug

Automation
Automatic reminders

Email free, SMS on Growing+

Workflow automation

Free tier included

Customization
Custom booking pages
Intake forms

All plans

CSS customization

Powerhouse plan only

Remove branding

Paid plans only

Team
Team scheduling

Paid plans only

Round-robin assignment

Teams plan and above

Security
HIPAA compliance

Powerhouse plan only ($61/mo)

Monetization
Payment collection

Stripe integration

Developer
Custom API access

Powerhouse plan only ($61/mo)

API access

API v2 requires license key

Video
Built-in video (Cal Video)

Has reported connection issues

Integrations
Microsoft Teams integration

Frequently breaks - links missing from emails

Microsoft Exchange 2019 support

Not supported at all

Pricing
Free plan

No free tier available

Support
Phone support

Email only

Weekend support

Support closed Sat/Sun

Deployment
Self-hosting option

Complex setup, commercial license for API v2

Enterprise
SSO/SAML

Organization plan ($37/user)

Booking
Group class flexibility

Limited for multi-week scheduling

Mobile
Mobile app

Exists but lacks desktop features