Acuity SchedulingvsCalendly
Score Comparison
Signals Comparison
Acuity Scheduling
- Exporting appointments is painful when you want to leave(7/10)
- Confusing UI requiring excessive steps(7/10)
- Forced move to Squarespace login(6/10)
- Product feels outdated compared to rest of Squarespace(5/10)
- Limited reporting and clunky client records(5/10)
Calendly
- New UI layout is a huge downgrade(6/10)
- Complex setup for availability rules(5/10)
- Public links attract spam and unwanted bookings(6/10)
Acuity Scheduling
- Why is Acuity so expensive? No free plan and processor fees on top(8/10)
- No free plan available(6/10)
- Acuity Premium price increase to $69/month(5/10)
Calendly
- Free plan extremely limited - only 1 event type(7/10)
- Expensive for teams - thousands per year(6/10)
Acuity Scheduling
- Acuity double booking and calendar sync problems(8/10)
- Acuity reminders not reaching clients(7/10)
- Acuity outages: slow scheduler and checkout errors(7/10)
Calendly
- Calendar sync issues and phantom appointments(8/10)
- Timezone mismatches cause scheduling errors(8/10)
Acuity Scheduling
- Email-only support with slow responses(6/10)
Calendly
- Customer support unresponsive - 5+ days for replies(7/10)
Acuity Scheduling
- Group class booking is inadequate(6/10)
Calendly
No signals
Acuity Scheduling
- Limited integrations compared to competitors(5/10)
Calendly
- No iCloud Calendar support for new users(6/10)
Pricing Comparison
Acuity Scheduling
Users: 1 calendar
Limits: No text reminders, waitlist, packages, memberships or gift certificates
Users: Up to 6 calendars
Limits: No HIPAA BAA, no API/CSS, Acuity branding stays
Users: Up to 36 calendars
Limits: 36-calendar cap; no phone support
Users: Unlimited calendars
Limits: No public pricing
Calendly
Users: 1 user
Storage: N/A
Limits: Only 1 event type, No email reminders, No payment collection, No Salesforce/HubSpot, Very limited customization
Users: Per user
Storage: N/A
Limits: No team scheduling, No round-robin, No Salesforce integration, No admin controls
Users: Per user
Storage: N/A
Limits: No SSO/SAML, No advanced security, No dedicated support
Users: Unlimited
Storage: N/A
Limits: Requires sales call, Complex procurement process
Feature Comparison
| Feature | Acuity Scheduling | Calendly |
|---|---|---|
| Payments | ||
| Payment collection at booking Stripe, Square, PayPal, Venmo; processor fees apply | ||
| Packages and memberships Growing plan and above | ||
| Scheduling | ||
| One-on-one Scheduling Core feature, works well | ||
| Group Events Standard plan and above | ||
| Core | ||
| Calendar sync Has reliability issues reported | ||
| Time zone auto-adjustment | ||
| Data export (reliable) Large exports reported to fail; API needs Premium | ||
| Automation | ||
| Automatic reminders Email on all plans, SMS on Standard+ | ||
| Email Reminders Not on free plan | ||
| SMS Reminders Paid plans only | ||
| Team | ||
| Round-robin Scheduling Teams plan required | ||
| Collective Scheduling Teams plan required | ||
| Customization | ||
| Intake forms All plans | ||
| CSS customization Premium plan only | ||
| Custom Branding Paid plans only | ||
| Security | ||
| HIPAA compliance Premium plan only ($69/mo) | ||
| SSO/SAML Enterprise only | ||
| Integrations | ||
| Google Calendar Well supported | ||
| Outlook Calendar Well supported | ||
| iCloud Calendar No longer supported for new users | ||
| Zoom Integration Auto-creates meeting links | ||
| Salesforce Integration Teams plan required | ||
| Developer | ||
| Custom API access Premium plan only ($69/mo) | ||
| API Access Available on paid plans | ||
| Pricing | ||
| Free plan No free tier, 7-day trial without card | ||
| Support | ||
| Phone support Email only | ||
| Features | ||
| Payment Collection Stripe/PayPal on paid plans | ||
| Booking | ||
| Group class flexibility Limited for multi-week scheduling | ||
| Mobile | ||
| Mobile app Exists but lacks desktop features | ||
| Platforms | ||
| Mobile App iOS and Android | ||