beehiivvsSubstack

beehiiv

• Customer support is slow and sometimes non-existent(8/10)

Substack

• Customer support is essentially non-existent(9/10)

beehiiv

• Core features break frequently(9/10)
• Email deliverability issues on shared domain(8/10)

Substack

• Billing issues and unexpected charges plague users(8/10)
• Technical issues prevent publishing(7/10)

beehiiv

• Stripe integration is buggy and causes customer friction(9/10)
• Zapier integration has issues(5/10)

Substack

No signals

beehiiv

• Pricing becomes steep for growing newsletters(7/10)

Substack

• 10% revenue cut adds up significantly(9/10)

beehiiv

• Automation capabilities are limited compared to competitors(7/10)
• Website builder is buggy and unintuitive(6/10)
• Lack of tags and lists was confusing (now partially addressed)(5/10)
• Help documentation is inadequate(5/10)
• Segment processing is slow for larger lists(5/10)

Substack

• No API limits automation and integrations(8/10)
• Lacks email marketing features(8/10)
• Minimal signup and segmentation options(6/10)
• Poor reading experience on the app(5/10)
• Discoverability is challenging for new writers(6/10)
• Not suitable for sales funnels or affiliate marketing(5/10)
• Limited analytics and insights(5/10)

beehiiv

• Opt-in forms and email templates look bad(5/10)

Substack

• Minimal design customization options(7/10)

beehiiv

• Spam and abuse reports go unaddressed(8/10)

Substack

• Content moderation controversy eroded trust(6/10)