BigCommercevsShopify

BigCommerce

• Forced plan upgrades based on revenue thresholds(9/10)
• Enterprise pricing shock after growth(9/10)
• B2B features locked behind Enterprise pricing(7/10)

Shopify

• Transaction fees on top of monthly subscription(8/10)
• Essential features locked behind expensive apps(8/10)
• No refunds on fees when orders are cancelled(8/10)

BigCommerce

• Developer required for meaningful customizations(7/10)

Shopify

• Limited customization without expensive development(7/10)

BigCommerce

• Support struggles with technical and billing questions(7/10)
• No refund policy and difficult cancellation(8/10)

Shopify

• Phone support discontinued in 2025 - AI chatbot barriers(9/10)
• Years-old issues remain unresolved(6/10)

BigCommerce

• Slow site speed affecting SEO and conversions(8/10)

Shopify

No signals

BigCommerce

• App ecosystem limitations and add-on costs(7/10)
• Forced migrations breaking existing integrations(8/10)
• API throttling and reliability issues(8/10)

Shopify

• Social media connectivity could be improved(5/10)

BigCommerce

• SEO and blog limitations hurt organic traffic(7/10)
• No staging environment for testing changes(6/10)
• Limited reporting and analytics customization(5/10)

Shopify

• Inventory management is clunky and limited(6/10)

BigCommerce

• Buggy updates and indexing delays(6/10)

Shopify

• Chargebacks favor customers - merchants lose goods AND money(9/10)
• Data and reporting issues - conversion rates often wrong(7/10)
• Trustpilot rating 1.5/5 vs G2 4.4/5 - massive discrepancy(6/10)

BigCommerce

No signals

Shopify

• No due diligence on merchants - fraud concerns(7/10)