BoxvsDropbox

Box

• Why is Box so expensive? Per-seat pricing with a 3-user minimum(7/10)
• External collaborators cost extra on the Business plan(6/10)
• Charged after cancelling Box and refunds denied(7/10)

Dropbox

• Dropbox free plan is only 2GB(7/10)
• Why is Dropbox so expensive? Plus is $11.99/month unless you prepay a year(7/10)
• Dropbox team plans went back up to $15 and $24 per user in January 2026(6/10)
• Shared folders count against your Dropbox storage(7/10)

Box

• Box Drive slow to sync changes between computers(8/10)
• Box uploads fail or crawl, especially large files through Box Drive(7/10)
• Box Drive cache eats disk space beyond its limit(5/10)

Dropbox

• Dropbox stuck on syncing or indexing(7/10)
• Dropbox using high CPU and RAM with many files(6/10)

Box

• Box Drive 'problem items' and files that won't sync(7/10)

Dropbox

• Dropbox creates conflicted copies and duplicate folders(6/10)
• Dropbox lost my files - reports of missing or corrupted files(9/10)

Box

• Box customer support hard to reach on lower plans(8/10)

Dropbox

• Dropbox cancellation and refund problems(8/10)
• Dropbox customer support is hard to reach(8/10)

Box

• Locked out of Box account and 2-step verification codes not working(7/10)

Dropbox

• No zero-knowledge encryption on personal plans(6/10)

Box

• Recipients pushed to sign up just to open a shared Box file(5/10)
• Box Sync end of life in December 2026(6/10)
• Box file size limit: 250 MB free, 5 GB Business, despite 'unlimited storage'(6/10)
• 'Account storage limit reached' even on unlimited plans(5/10)
• Version history limited on cheaper Box plans(4/10)

Dropbox

• Dropbox Basic limited to 3 devices(6/10)
• Dropbox moved to ~/Library/CloudStorage on Mac (File Provider)(7/10)

Box

• No Box Drive for Linux(4/10)

Dropbox

• Dropbox shut down Dropbox Passwords and the Paper mobile apps(6/10)
• Problems with Dropbox for Business: admins can't see device sync status(6/10)