BraintreevsRecurly

Saas

Score Comparison

Overall

Pricing

Usability

Performance

Support

Reliability

Onboarding

Mobile

Security

Integrations

BraintreeRecurly

Signals Comparison

Support

Braintree

Customer support is nearly non-existent(10/10)
Documentation is outdated and unhelpful(8/10)
Support emails go unanswered(9/10)

Recurly

Customer support gives inconsistent answers(7/10)
Support passes customers around without resolution(8/10)

Onboarding

Braintree

Getting out of sandbox mode is a nightmare(9/10)

Recurly

No signals

Reliability

Braintree

Sudden account closures with funds held(10/10)
Marketplace service was shut down(8/10)
Gateway API outages impact payments(8/10)

Recurly

Platform downtime affects billing operations(8/10)

Pricing

Braintree

High fees for foreign transactions(7/10)
Higher base fees than competitors(6/10)
New chargeback policy favors fraud(8/10)

Recurly

Hidden fees make costs 40% higher than expected(9/10)
Advanced features require extra payment(6/10)

Integrations

Braintree

Complex setup requires developer expertise(7/10)
SDKs are less developer-friendly than Stripe(7/10)

Recurly

Some integrations are clunky(6/10)

Security

Braintree

Fraud prevention tools cause payment failures(8/10)

Recurly

No signals

Usability

Braintree

Platform feels abandoned by PayPal(7/10)

Recurly

Analytics and reporting are weak(8/10)
Limited customization options(7/10)
Refunds create new invoices causing confusion(6/10)
Auto logout after 5 minutes of idle(5/10)
Steep learning curve with bugs(6/10)

Pricing Comparison

Braintree

Standard

Popular

$0/mo

Users: Unlimited

Limits: No phone support, Email support only, No dedicated account manager, Standard fraud tools only

2.59% + $0.49 per transaction, 1% currency conversion fee, $15 chargeback fee, Higher rates than Stripe for most transactions

Custom/Enterprise

Free

Users: Unlimited

Limits: Must negotiate terms, Long sales process, Not available for all business types

Requires $80K+/month volume to qualify, Custom pricing varies, Implementation fees may apply

Recurly

Starter

$249/mo

Users: Unlimited

Limits: Limited analytics depth, Basic support only, No multi-business unit support, Transaction fees on top of subscription

0.9% overage fee above $40K monthly volume, 1.25% + $0.10 per transaction, 3 months free trial then $249/month, Extra API keys cost more

Professional

Popular

Free

Users: Unlimited

Limits: Must contact sales for pricing, May require annual commitment

Custom pricing not transparent, Transaction fees still apply, Implementation support may cost extra

Elite

Free

Users: Unlimited

Limits: Long sales cycle, Multi-year contracts typical

Enterprise pricing not disclosed, Custom fields and API keys extra, Onboarding and technical guidance fees

Feature Comparison

Feature	Braintree	Recurly
Payments
PayPal integration Best-in-class (owned by PayPal)
Venmo payments Seamless integration
Credit card processing 2.59% + $0.49 per transaction
Billing
Revenue recovery/dunning Core strength
Subscription lifecycle management Standard features
Invoice customization Limited options
Integrations
Multiple payment gateways Stripe, Braintree, PayPal
API access Extra keys cost more
Support
Phone support Email only - major weakness
Analytics
Advanced analytics Weak - export to Excel needed
Dunning email metrics Not available
Features
Recurring billing Subscription management included
Marketplace payments Shut down December 2023
International
Multi-currency support 130+ currencies, 1% conversion fee
Integration
Drop-in UI Pre-built payment form
Pricing
Free trial 3 months free on Starter
No monthly fees Pay per transaction only
Custom pricing Requires $80K+/month volume
Security
PCI compliance Level 1 PCI DSS
Fraud protection Can be overly aggressive
Reliability
SLA guarantee Elite plan only

Signals Comparison

Support

Braintree

Customer support is nearly non-existent(10/10)
Documentation is outdated and unhelpful(8/10)
Support emails go unanswered(9/10)

Recurly

Customer support gives inconsistent answers(7/10)
Support passes customers around without resolution(8/10)

Onboarding

Braintree

Getting out of sandbox mode is a nightmare(9/10)

Recurly

No signals

Reliability

Braintree

Sudden account closures with funds held(10/10)
Marketplace service was shut down(8/10)
Gateway API outages impact payments(8/10)

Recurly

Platform downtime affects billing operations(8/10)

Pricing

Braintree

High fees for foreign transactions(7/10)
Higher base fees than competitors(6/10)
New chargeback policy favors fraud(8/10)

Recurly

Hidden fees make costs 40% higher than expected(9/10)
Advanced features require extra payment(6/10)

Integrations

Braintree

Complex setup requires developer expertise(7/10)
SDKs are less developer-friendly than Stripe(7/10)

Recurly

Some integrations are clunky(6/10)

Security

Braintree

Fraud prevention tools cause payment failures(8/10)

Recurly

No signals

Usability

Braintree

Platform feels abandoned by PayPal(7/10)

Recurly

Analytics and reporting are weak(8/10)
Limited customization options(7/10)
Refunds create new invoices causing confusion(6/10)
Auto logout after 5 minutes of idle(5/10)
Steep learning curve with bugs(6/10)

Pricing Comparison

Braintree

Standard

Popular

$0/mo

Users: Unlimited

Limits: No phone support, Email support only, No dedicated account manager, Standard fraud tools only

2.59% + $0.49 per transaction, 1% currency conversion fee, $15 chargeback fee, Higher rates than Stripe for most transactions

Custom/Enterprise

Free

Users: Unlimited

Limits: Must negotiate terms, Long sales process, Not available for all business types

Requires $80K+/month volume to qualify, Custom pricing varies, Implementation fees may apply

Recurly

Starter

$249/mo

Users: Unlimited

Limits: Limited analytics depth, Basic support only, No multi-business unit support, Transaction fees on top of subscription

0.9% overage fee above $40K monthly volume, 1.25% + $0.10 per transaction, 3 months free trial then $249/month, Extra API keys cost more

Professional

Popular

Free

Users: Unlimited

Limits: Must contact sales for pricing, May require annual commitment

Custom pricing not transparent, Transaction fees still apply, Implementation support may cost extra

Elite

Free

Users: Unlimited

Limits: Long sales cycle, Multi-year contracts typical

Enterprise pricing not disclosed, Custom fields and API keys extra, Onboarding and technical guidance fees

Feature Comparison

Feature	Braintree	Recurly
Payments
PayPal integration Best-in-class (owned by PayPal)
Venmo payments Seamless integration
Credit card processing 2.59% + $0.49 per transaction
Billing
Revenue recovery/dunning Core strength
Subscription lifecycle management Standard features
Invoice customization Limited options
Integrations
Multiple payment gateways Stripe, Braintree, PayPal
API access Extra keys cost more
Support
Phone support Email only - major weakness
Analytics
Advanced analytics Weak - export to Excel needed
Dunning email metrics Not available
Features
Recurring billing Subscription management included
Marketplace payments Shut down December 2023
International
Multi-currency support 130+ currencies, 1% conversion fee
Integration
Drop-in UI Pre-built payment form
Pricing
Free trial 3 months free on Starter
No monthly fees Pay per transaction only
Custom pricing Requires $80K+/month volume
Security
PCI compliance Level 1 PCI DSS
Fraud protection Can be overly aggressive
Reliability
SLA guarantee Elite plan only