BraintreevsSquare

Braintree

• Customer support is nearly non-existent(10/10)
• Documentation is outdated and unhelpful(8/10)
• Support emails go unanswered(9/10)

Square

• Customer service is unhelpful and repetitive(9/10)
• No transparency on account issues(9/10)

Braintree

• Getting out of sandbox mode is a nightmare(9/10)

Square

No signals

Braintree

• Sudden account closures with funds held(10/10)
• Marketplace service was shut down(8/10)
• Gateway API outages impact payments(8/10)

Square

• Random account freezes without warning(10/10)
• Payment holds delay business cash flow(9/10)
• Major service outages affect payments(9/10)
• KDS stops working when internet goes down(8/10)

Braintree

• High fees for foreign transactions(7/10)
• Higher base fees than competitors(6/10)
• New chargeback policy favors fraud(8/10)

Square

• Processing fees not refunded on refunds(8/10)
• Transaction fees increased in 2025(7/10)
• Hardware is expensive and proprietary(6/10)
• Add-on features require extra fees(6/10)

Braintree

• Complex setup requires developer expertise(7/10)
• SDKs are less developer-friendly than Stripe(7/10)

Square

• Cannot process international payments(7/10)

Braintree

• Fraud prevention tools cause payment failures(8/10)

Square

No signals

Braintree

• Platform feels abandoned by PayPal(7/10)

Square

• App glitches and freezing issues(7/10)
• Register lacks features iPad app has(5/10)

Braintree

No signals

Square

• Android app removed from non-Square hardware(7/10)

Braintree

No signals

Square

• Connectivity issues cause abandoned sales(8/10)