ChargebeevsSquare

Chargebee

• Revenue-based fees create surprise bills(9/10)
• Pricing changes frequently(7/10)
• Aggressive upselling from sales team(6/10)

Square

• Processing fees not refunded on refunds(8/10)
• Transaction fees increased in 2025(7/10)
• Hardware is expensive and proprietary(6/10)
• Add-on features require extra fees(6/10)

Chargebee

• Customer support is slow and unhelpful(8/10)
• Cancellation and refund issues(7/10)

Square

• Customer service is unhelpful and repetitive(9/10)
• No transparency on account issues(9/10)

Chargebee

• UI is counterintuitive and overwhelming(7/10)
• Reporting features are unreliable(8/10)
• Mobile checkout experience is broken(8/10)

Square

• App glitches and freezing issues(7/10)
• Register lacks features iPad app has(5/10)

Chargebee

• Critical bugs affecting payment data(10/10)
• Unclear subscription status documentation(6/10)

Square

• Random account freezes without warning(10/10)
• Payment holds delay business cash flow(9/10)
• Major service outages affect payments(9/10)
• KDS stops working when internet goes down(8/10)

Chargebee

• Onboarding and training is poor(7/10)

Square

No signals

Chargebee

• Integration is complex and expensive(7/10)
• Invoices not compliant in some countries(7/10)

Square

• Cannot process international payments(7/10)

Chargebee

No signals

Square

• Android app removed from non-Square hardware(7/10)

Chargebee

No signals

Square

• Connectivity issues cause abandoned sales(8/10)