ChargifyvsSquare

Chargify

• Overage fees on revenue above plan limits(6/10)
• Pricing increased with features moved to higher tiers(7/10)

Square

• Processing fees not refunded on refunds(8/10)
• Transaction fees increased in 2025(7/10)
• Hardware is expensive and proprietary(6/10)
• Add-on features require extra fees(6/10)

Chargify

• Relationship invoicing continuously buggy(8/10)
• New features released before ready(7/10)

Square

• Random account freezes without warning(10/10)
• Payment holds delay business cash flow(9/10)
• Major service outages affect payments(9/10)
• KDS stops working when internet goes down(8/10)

Chargify

• Onboarding can take 10+ months(9/10)

Square

No signals

Chargify

• UI is clunky and not user-friendly(7/10)
• Reporting and email functions are basic(7/10)
• One-time payments difficult to process(6/10)

Square

• App glitches and freezing issues(7/10)
• Register lacks features iPad app has(5/10)

Chargify

• Support response quick but unhelpful(7/10)

Square

• Customer service is unhelpful and repetitive(9/10)
• No transparency on account issues(9/10)

Chargify

• Integrations with Xero not functioning properly(6/10)

Square

• Cannot process international payments(7/10)

Chargify

No signals

Square

• Android app removed from non-Square hardware(7/10)

Chargify

No signals

Square

• Connectivity issues cause abandoned sales(8/10)