ClosevsFreshsales

Saas62

Saas55

Score Comparison

Overall

Pricing

Usability

Performance

Support

Reliability

Onboarding

Mobile

Security

Integrations

CloseFreshsales

Signals Comparison

Pricing

Very expensive, especially for calling features(8/10)

Freshsales

Expensive add-ons for basic features(7/10)

Performance

New lead page update caused productivity drop(8/10)
Call quality issues with slowness and voice distortion(7/10)

Freshsales

System slowness and sync delays(5/10)

Customization

Limited customization - no custom features(6/10)

Freshsales

No signals

Integrations

Limited integrations with popular platforms(6/10)

Freshsales

Poor API documentation and integration issues(6/10)

Usability

Duplicate leads on import - no opt-out option(5/10)
Difficult email analytics and cost tracking(5/10)
Smart views difficult to set up(4/10)
Limited post-sale client relationship features(5/10)

Freshsales

Only one pipeline on Growth plan(7/10)
Complex and limited reporting capabilities(6/10)
Missing basic features that should exist(6/10)
Data-heavy UI overwhelming for small businesses(4/10)

Support

Support responds with templates, slow to help(5/10)

Freshsales

Support tickets left open for weeks(8/10)
Difficult to cancel subscription and get refunds(7/10)

Reliability

AI notes sometimes inaccurate(4/10)

Freshsales

Recurring bugs and system errors disrupt operations(8/10)

Onboarding

Cannot cancel trial without contacting support(4/10)

Freshsales

Data import bugs with minimal support(5/10)

Mobile

No signals

Freshsales

Mobile app lacks desktop features and has audio issues(5/10)

Pricing Comparison

Close

Startup

$49/yr

Users: 3 users max

Storage: Not specified

Limits: No power dialer, No workflow automation, No predictive dialer, 3 user maximum

Outbound calling minutes charged separately, Limited to 3 users, $59/month if billed monthly

Professional

Popular

$99/yr

Users: Unlimited users

Storage: Not specified

Limits: No predictive dialer, No custom roles, Limited reporting

AI Call Assistant add-on $50/mo + $0.02/min, Premium phone numbers extra, $109/month if billed monthly

Enterprise

$139/yr

Users: Unlimited users

Storage: Not specified

Limits: Still limited integrations compared to HubSpot/Salesforce

$149/month if billed monthly, AI features still have usage costs, Enrichment charged on usage

AI Call Assistant Add-on

$50/mo

Users: Per organization

Storage: N/A

Limits: Usage-based pricing can add up quickly for high-volume calling teams

Additional $0.02 per minute usage fee on top of base price

Freshsales

Free

Users: 3 users

Storage: Limited

Limits: No workflow automation, No lead scoring, No email sequences, Basic features only

No automation, No AI features, No multiple pipelines, Very limited functionality

Growth

$9/yr

Users: Unlimited users

Storage: 2GB per user

Limits: Single pipeline only, No territory management, Limited automation, No advanced analytics

Only ONE pipeline included, $12/user monthly billing, Email/contact limits may require add-ons, API limits restrict integrations

Pro

Popular

$39/yr

Users: Unlimited users

Storage: 5GB per user

Limits: No territory management, No advanced Freddy AI, Limited governance features

$47/user monthly billing, API Extension add-on $250/month for higher limits, Some integrations need higher tier

Enterprise

$59/yr

Users: Unlimited users

Storage: 10GB per user

Limits: Still has API limits, Complex features require training investment

$71/user monthly billing, Premium support may be additional, Implementation services extra

Feature Comparison

Feature	Close	Freshsales
Communication
Built-in calling Core strength, all plans
Power dialer Professional and above
Predictive dialer Enterprise only
Built-in phone All paid tiers
SMS messaging All plans
Built-in email All tiers
Sales
Visual sales pipeline All tiers
Multiple pipelines Pro and Enterprise only
Territory management Enterprise only
Automation
Email sequences All plans
Workflow automation Professional and above
Sales sequences Paid tiers only
AI
AI lead scoring (Freddy) Growth and above
AI Call Assistant $50/mo + $0.02/min add-on
AI Email Assistant Professional and above
Integrations
WhatsApp integration Not available
API access With rate limits, extension $250/mo
Customization
Custom fields Limited flexibility
Custom modules Enterprise only
Custom objects Enterprise only
Mobile
Mobile app Lacks some desktop features
Admin
Role-based access Enterprise only

Signals Comparison

Pricing

Very expensive, especially for calling features(8/10)

Freshsales

Expensive add-ons for basic features(7/10)

Performance

New lead page update caused productivity drop(8/10)
Call quality issues with slowness and voice distortion(7/10)

Freshsales

System slowness and sync delays(5/10)

Customization

Limited customization - no custom features(6/10)

Freshsales

No signals

Integrations

Limited integrations with popular platforms(6/10)

Freshsales

Poor API documentation and integration issues(6/10)

Usability

Duplicate leads on import - no opt-out option(5/10)
Difficult email analytics and cost tracking(5/10)
Smart views difficult to set up(4/10)
Limited post-sale client relationship features(5/10)

Freshsales

Only one pipeline on Growth plan(7/10)
Complex and limited reporting capabilities(6/10)
Missing basic features that should exist(6/10)
Data-heavy UI overwhelming for small businesses(4/10)

Support

Support responds with templates, slow to help(5/10)

Freshsales

Support tickets left open for weeks(8/10)
Difficult to cancel subscription and get refunds(7/10)

Reliability

AI notes sometimes inaccurate(4/10)

Freshsales

Recurring bugs and system errors disrupt operations(8/10)

Onboarding

Cannot cancel trial without contacting support(4/10)

Freshsales

Data import bugs with minimal support(5/10)

Mobile

No signals

Freshsales

Mobile app lacks desktop features and has audio issues(5/10)

Pricing Comparison

Close

Startup

$49/yr

Users: 3 users max

Storage: Not specified

Limits: No power dialer, No workflow automation, No predictive dialer, 3 user maximum

Outbound calling minutes charged separately, Limited to 3 users, $59/month if billed monthly

Professional

Popular

$99/yr

Users: Unlimited users

Storage: Not specified

Limits: No predictive dialer, No custom roles, Limited reporting

AI Call Assistant add-on $50/mo + $0.02/min, Premium phone numbers extra, $109/month if billed monthly

Enterprise

$139/yr

Users: Unlimited users

Storage: Not specified

Limits: Still limited integrations compared to HubSpot/Salesforce

$149/month if billed monthly, AI features still have usage costs, Enrichment charged on usage

AI Call Assistant Add-on

$50/mo

Users: Per organization

Storage: N/A

Limits: Usage-based pricing can add up quickly for high-volume calling teams

Additional $0.02 per minute usage fee on top of base price

Freshsales

Free

Users: 3 users

Storage: Limited

Limits: No workflow automation, No lead scoring, No email sequences, Basic features only

No automation, No AI features, No multiple pipelines, Very limited functionality

Growth

$9/yr

Users: Unlimited users

Storage: 2GB per user

Limits: Single pipeline only, No territory management, Limited automation, No advanced analytics

Only ONE pipeline included, $12/user monthly billing, Email/contact limits may require add-ons, API limits restrict integrations

Pro

Popular

$39/yr

Users: Unlimited users

Storage: 5GB per user

Limits: No territory management, No advanced Freddy AI, Limited governance features

$47/user monthly billing, API Extension add-on $250/month for higher limits, Some integrations need higher tier

Enterprise

$59/yr

Users: Unlimited users

Storage: 10GB per user

Limits: Still has API limits, Complex features require training investment

$71/user monthly billing, Premium support may be additional, Implementation services extra

Feature Comparison

Feature	Close	Freshsales
Communication
Built-in calling Core strength, all plans
Power dialer Professional and above
Predictive dialer Enterprise only
Built-in phone All paid tiers
SMS messaging All plans
Built-in email All tiers
Sales
Visual sales pipeline All tiers
Multiple pipelines Pro and Enterprise only
Territory management Enterprise only
Automation
Email sequences All plans
Workflow automation Professional and above
Sales sequences Paid tiers only
AI
AI lead scoring (Freddy) Growth and above
AI Call Assistant $50/mo + $0.02/min add-on
AI Email Assistant Professional and above
Integrations
WhatsApp integration Not available
API access With rate limits, extension $250/mo
Customization
Custom fields Limited flexibility
Custom modules Enterprise only
Custom objects Enterprise only
Mobile
Mobile app Lacks some desktop features
Admin
Role-based access Enterprise only