ClosevsFreshsales
Score Comparison
Signals Comparison
Close
- Very expensive, especially for calling features(8/10)
Freshsales
- Expensive add-ons for basic features(7/10)
Close
- New lead page update caused productivity drop(8/10)
- Call quality issues with slowness and voice distortion(7/10)
Freshsales
- System slowness and sync delays(5/10)
Close
- Limited customization - no custom features(6/10)
Freshsales
No signals
Close
- Limited integrations with popular platforms(6/10)
Freshsales
- Poor API documentation and integration issues(6/10)
Close
- Duplicate leads on import - no opt-out option(5/10)
- Difficult email analytics and cost tracking(5/10)
- Smart views difficult to set up(4/10)
- Limited post-sale client relationship features(5/10)
Freshsales
- Only one pipeline on Growth plan(7/10)
- Complex and limited reporting capabilities(6/10)
- Missing basic features that should exist(6/10)
- Data-heavy UI overwhelming for small businesses(4/10)
Close
- Support responds with templates, slow to help(5/10)
Freshsales
- Support tickets left open for weeks(8/10)
- Difficult to cancel subscription and get refunds(7/10)
Close
- AI notes sometimes inaccurate(4/10)
Freshsales
- Recurring bugs and system errors disrupt operations(8/10)
Close
- Cannot cancel trial without contacting support(4/10)
Freshsales
- Data import bugs with minimal support(5/10)
Close
No signals
Freshsales
- Mobile app lacks desktop features and has audio issues(5/10)
Pricing Comparison
Close
Users: 3 users max
Storage: Not specified
Limits: No power dialer, No workflow automation, No predictive dialer, 3 user maximum
Users: Unlimited users
Storage: Not specified
Limits: No predictive dialer, No custom roles, Limited reporting
Users: Unlimited users
Storage: Not specified
Limits: Still limited integrations compared to HubSpot/Salesforce
Users: Per organization
Storage: N/A
Limits: Usage-based pricing can add up quickly for high-volume calling teams
Freshsales
Users: 3 users
Storage: Limited
Limits: No workflow automation, No lead scoring, No email sequences, Basic features only
Users: Unlimited users
Storage: 2GB per user
Limits: Single pipeline only, No territory management, Limited automation, No advanced analytics
Users: Unlimited users
Storage: 5GB per user
Limits: No territory management, No advanced Freddy AI, Limited governance features
Users: Unlimited users
Storage: 10GB per user
Limits: Still has API limits, Complex features require training investment
Feature Comparison
| Feature | Close | Freshsales |
|---|---|---|
| Communication | ||
| Built-in calling Core strength, all plans | ||
| Power dialer Professional and above | ||
| Predictive dialer Enterprise only | ||
| Built-in phone All paid tiers | ||
| SMS messaging All plans | ||
| Built-in email All tiers | ||
| Sales | ||
| Visual sales pipeline All tiers | ||
| Multiple pipelines Pro and Enterprise only | ||
| Territory management Enterprise only | ||
| Automation | ||
| Email sequences All plans | ||
| Workflow automation Professional and above | ||
| Sales sequences Paid tiers only | ||
| AI | ||
| AI lead scoring (Freddy) Growth and above | ||
| AI Call Assistant $50/mo + $0.02/min add-on | ||
| AI Email Assistant Professional and above | ||
| Integrations | ||
| WhatsApp integration Not available | ||
| API access With rate limits, extension $250/mo | ||
| Customization | ||
| Custom fields Limited flexibility | ||
| Custom modules Enterprise only | ||
| Custom objects Enterprise only | ||
| Mobile | ||
| Mobile app Lacks some desktop features | ||
| Admin | ||
| Role-based access Enterprise only | ||