ClosevsInsightly

Close

• Very expensive, especially for calling features(8/10)

Insightly

• Contact limits force constant upgrades or data deletion(8/10)
• Annual billing only - no monthly option available(8/10)
• Hidden setup fees up to $3,000 for technical configuration(8/10)

Close

• New lead page update caused productivity drop(8/10)
• Call quality issues with slowness and voice distortion(7/10)

Insightly

• Bugs and glitches persist especially in bulk editing(7/10)

Close

• Limited customization - no custom features(6/10)

Insightly

• Reporting and analytics far less advanced than competitors(7/10)
• Advanced features locked behind expensive tiers(6/10)

Close

• Limited integrations with popular platforms(6/10)

Insightly

• API changes break integrations without warning(7/10)

Close

• Duplicate leads on import - no opt-out option(5/10)
• Difficult email analytics and cost tracking(5/10)
• Smart views difficult to set up(4/10)
• Limited post-sale client relationship features(5/10)

Insightly

• Clunky interface with workflows that don't flow well(6/10)
• Project management features lack visual views(5/10)

Close

• Support responds with templates, slow to help(5/10)

Insightly

• Customer support is slow and often unhelpful(9/10)

Close

• AI notes sometimes inaccurate(4/10)

Insightly

• Calendar integration bugs make scheduling unusable(7/10)

Close

• Cannot cancel trial without contacting support(4/10)

Insightly

• Steep learning curve takes months to master(7/10)