ClosevsSalesforce
Score Comparison
Signals Comparison
Close
- Very expensive, especially for calling features(8/10)
Salesforce
- Implementation costs range from $15,000 to $500,000+(10/10)
- Hidden costs compound dramatically(9/10)
- Annual price increases of 6-10%+ with no escape(8/10)
- Companies spend hundreds of thousands on barely-used systems(9/10)
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- New lead page update caused productivity drop(8/10)
- Call quality issues with slowness and voice distortion(7/10)
Salesforce
No signals
Close
- Limited customization - no custom features(6/10)
Salesforce
No signals
Close
- Limited integrations with popular platforms(6/10)
Salesforce
- Integration between Salesforce clouds isn't seamless(7/10)
Close
- Duplicate leads on import - no opt-out option(5/10)
- Difficult email analytics and cost tracking(5/10)
- Smart views difficult to set up(4/10)
- Limited post-sale client relationship features(5/10)
Salesforce
- Extremely steep learning curve requires technical expertise(8/10)
- Over-customization creates overwhelming interfaces(7/10)
- UI issues cause lost work(6/10)
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- Support responds with templates, slow to help(5/10)
Salesforce
- Customer service described as nonexistent(8/10)
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- AI notes sometimes inaccurate(4/10)
Salesforce
No signals
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- Cannot cancel trial without contacting support(4/10)
Salesforce
- Implementation takes a year to get up to speed(8/10)
Pricing Comparison
Close
Users: 3 users max
Storage: Not specified
Limits: No power dialer, No workflow automation, No predictive dialer, 3 user maximum
Users: Unlimited users
Storage: Not specified
Limits: No predictive dialer, No custom roles, Limited reporting
Users: Unlimited users
Storage: Not specified
Limits: Still limited integrations compared to HubSpot/Salesforce
Users: Per organization
Storage: N/A
Limits: Usage-based pricing can add up quickly for high-volume calling teams
Salesforce
Users: Per user
Storage: Limited
Limits: No advanced automation, Limited customization, Basic reporting only, No API access
Users: Per user
Storage: Standard
Limits: Limited customization compared to Enterprise, No advanced API access
Users: Per user
Storage: Large
Limits: Still requires significant consulting investment, Complex setup
Users: Per user
Storage: Very Large
Limits: Requires dedicated admin team, Multi-year contracts often required
Users: Per user
Storage: Enterprise
Limits: Requires AI expertise, Very high cost per user
Feature Comparison
| Feature | Close | Salesforce |
|---|---|---|
| Communication | ||
| Built-in calling Core strength, all plans | ||
| Power dialer Professional and above | ||
| Predictive dialer Enterprise only | ||
| SMS messaging All plans | ||
| Customization | ||
| Custom objects and fields Enterprise+ for full customization | ||
| Custom fields Limited flexibility | ||
| Custom objects Enterprise only | ||
| Development | ||
| Apex programming language For custom development | ||
| Integrations | ||
| AppExchange marketplace Thousands of apps available | ||
| WhatsApp integration Not available | ||
| Sales | ||
| Sales Cloud Core CRM functionality | ||
| Automation | ||
| Email sequences All plans | ||
| Workflow automation Professional and above | ||
| Support | ||
| Service Cloud Separate product and pricing | ||
| Good customer support Described as nonexistent | ||
| Marketing | ||
| Marketing Cloud Separate product, $1,250+/month | ||
| AI | ||
| AI Call Assistant $50/mo + $0.02/min add-on | ||
| Einstein AI Unlimited+ or additional cost | ||
| AI Email Assistant Professional and above | ||
| Training | ||
| Trailhead learning Free but time-intensive | ||
| Security | ||
| Enterprise security SOC 2, HIPAA, etc. | ||
| Mobile | ||
| Mobile app Limited compared to desktop | ||
| Pricing | ||
| Affordable pricing $25-550/user + hidden costs | ||
| Monthly billing Annual contracts required | ||
| Admin | ||
| Role-based access Enterprise only | ||
| Onboarding | ||
| Easy implementation 6-12 months typical, $15K-$500K | ||
| Usability | ||
| Simple interface Steep learning curve, cluttered | ||