ClosevsSalesforce

Saas62

Saas

Score Comparison

Overall

Pricing

Usability

Performance

Support

Reliability

Onboarding

Mobile

Security

Integrations

CloseSalesforce

Signals Comparison

Pricing

Very expensive, especially for calling features(8/10)

Salesforce

Implementation costs range from $15,000 to $500,000+(10/10)
Hidden costs compound dramatically(9/10)
Annual price increases of 6-10%+ with no escape(8/10)
Companies spend hundreds of thousands on barely-used systems(9/10)

Performance

New lead page update caused productivity drop(8/10)
Call quality issues with slowness and voice distortion(7/10)

Salesforce

No signals

Customization

Limited customization - no custom features(6/10)

Salesforce

No signals

Integrations

Limited integrations with popular platforms(6/10)

Salesforce

Integration between Salesforce clouds isn't seamless(7/10)

Usability

Duplicate leads on import - no opt-out option(5/10)
Difficult email analytics and cost tracking(5/10)
Smart views difficult to set up(4/10)
Limited post-sale client relationship features(5/10)

Salesforce

Extremely steep learning curve requires technical expertise(8/10)
Over-customization creates overwhelming interfaces(7/10)
UI issues cause lost work(6/10)

Support

Support responds with templates, slow to help(5/10)

Salesforce

Customer service described as nonexistent(8/10)

Reliability

AI notes sometimes inaccurate(4/10)

Salesforce

No signals

Onboarding

Cannot cancel trial without contacting support(4/10)

Salesforce

Implementation takes a year to get up to speed(8/10)

Pricing Comparison

Close

Startup

$49/yr

Users: 3 users max

Storage: Not specified

Limits: No power dialer, No workflow automation, No predictive dialer, 3 user maximum

Outbound calling minutes charged separately, Limited to 3 users, $59/month if billed monthly

Professional

Popular

$99/yr

Users: Unlimited users

Storage: Not specified

Limits: No predictive dialer, No custom roles, Limited reporting

AI Call Assistant add-on $50/mo + $0.02/min, Premium phone numbers extra, $109/month if billed monthly

Enterprise

$139/yr

Users: Unlimited users

Storage: Not specified

Limits: Still limited integrations compared to HubSpot/Salesforce

$149/month if billed monthly, AI features still have usage costs, Enrichment charged on usage

AI Call Assistant Add-on

$50/mo

Users: Per organization

Storage: N/A

Limits: Usage-based pricing can add up quickly for high-volume calling teams

Additional $0.02 per minute usage fee on top of base price

Salesforce

Starter Suite

$25/mo

Users: Per user

Storage: Limited

Limits: No advanced automation, Limited customization, Basic reporting only, No API access

Annual billing required, Very limited features - most businesses outgrow quickly

Pro Suite

$100/mo

Users: Per user

Storage: Standard

Limits: Limited customization compared to Enterprise, No advanced API access

Annual billing required, Implementation costs not included ($20K-$50K typical)

Enterprise

Popular

$175/mo

Users: Per user

Storage: Large

Limits: Still requires significant consulting investment, Complex setup

Implementation: $50K-$150K typical, MuleSoft integration: $50K-$200K, Training: 15-20% additional, Annual support: 15-25% of cost

Unlimited

$350/mo

Users: Per user

Storage: Very Large

Limits: Requires dedicated admin team, Multi-year contracts often required

Implementation can exceed $200K-$500K, Extra sandbox environments: 15-30% of license cost

Agentforce

$550/mo

Users: Per user

Storage: Enterprise

Limits: Requires AI expertise, Very high cost per user

Newest tier with highest price, Implementation complexity significantly higher with AI features

Feature Comparison

Feature	Close	Salesforce
Communication
Built-in calling Core strength, all plans
Power dialer Professional and above
Predictive dialer Enterprise only
SMS messaging All plans
Customization
Custom objects and fields Enterprise+ for full customization
Custom fields Limited flexibility
Custom objects Enterprise only
Development
Apex programming language For custom development
Integrations
AppExchange marketplace Thousands of apps available
WhatsApp integration Not available
Sales
Sales Cloud Core CRM functionality
Automation
Email sequences All plans
Workflow automation Professional and above
Support
Service Cloud Separate product and pricing
Good customer support Described as nonexistent
Marketing
Marketing Cloud Separate product, $1,250+/month
AI
AI Call Assistant $50/mo + $0.02/min add-on
Einstein AI Unlimited+ or additional cost
AI Email Assistant Professional and above
Training
Trailhead learning Free but time-intensive
Security
Enterprise security SOC 2, HIPAA, etc.
Mobile
Mobile app Limited compared to desktop
Pricing
Affordable pricing $25-550/user + hidden costs
Monthly billing Annual contracts required
Admin
Role-based access Enterprise only
Onboarding
Easy implementation 6-12 months typical, $15K-$500K
Usability
Simple interface Steep learning curve, cluttered

Signals Comparison

Pricing

Very expensive, especially for calling features(8/10)

Salesforce

Implementation costs range from $15,000 to $500,000+(10/10)
Hidden costs compound dramatically(9/10)
Annual price increases of 6-10%+ with no escape(8/10)
Companies spend hundreds of thousands on barely-used systems(9/10)

Performance

New lead page update caused productivity drop(8/10)
Call quality issues with slowness and voice distortion(7/10)

Salesforce

No signals

Customization

Limited customization - no custom features(6/10)

Salesforce

No signals

Integrations

Limited integrations with popular platforms(6/10)

Salesforce

Integration between Salesforce clouds isn't seamless(7/10)

Usability

Duplicate leads on import - no opt-out option(5/10)
Difficult email analytics and cost tracking(5/10)
Smart views difficult to set up(4/10)
Limited post-sale client relationship features(5/10)

Salesforce

Extremely steep learning curve requires technical expertise(8/10)
Over-customization creates overwhelming interfaces(7/10)
UI issues cause lost work(6/10)

Support

Support responds with templates, slow to help(5/10)

Salesforce

Customer service described as nonexistent(8/10)

Reliability

AI notes sometimes inaccurate(4/10)

Salesforce

No signals

Onboarding

Cannot cancel trial without contacting support(4/10)

Salesforce

Implementation takes a year to get up to speed(8/10)

Pricing Comparison

Close

Startup

$49/yr

Users: 3 users max

Storage: Not specified

Limits: No power dialer, No workflow automation, No predictive dialer, 3 user maximum

Outbound calling minutes charged separately, Limited to 3 users, $59/month if billed monthly

Professional

Popular

$99/yr

Users: Unlimited users

Storage: Not specified

Limits: No predictive dialer, No custom roles, Limited reporting

AI Call Assistant add-on $50/mo + $0.02/min, Premium phone numbers extra, $109/month if billed monthly

Enterprise

$139/yr

Users: Unlimited users

Storage: Not specified

Limits: Still limited integrations compared to HubSpot/Salesforce

$149/month if billed monthly, AI features still have usage costs, Enrichment charged on usage

AI Call Assistant Add-on

$50/mo

Users: Per organization

Storage: N/A

Limits: Usage-based pricing can add up quickly for high-volume calling teams

Additional $0.02 per minute usage fee on top of base price

Salesforce

Starter Suite

$25/mo

Users: Per user

Storage: Limited

Limits: No advanced automation, Limited customization, Basic reporting only, No API access

Annual billing required, Very limited features - most businesses outgrow quickly

Pro Suite

$100/mo

Users: Per user

Storage: Standard

Limits: Limited customization compared to Enterprise, No advanced API access

Annual billing required, Implementation costs not included ($20K-$50K typical)

Enterprise

Popular

$175/mo

Users: Per user

Storage: Large

Limits: Still requires significant consulting investment, Complex setup

Implementation: $50K-$150K typical, MuleSoft integration: $50K-$200K, Training: 15-20% additional, Annual support: 15-25% of cost

Unlimited

$350/mo

Users: Per user

Storage: Very Large

Limits: Requires dedicated admin team, Multi-year contracts often required

Implementation can exceed $200K-$500K, Extra sandbox environments: 15-30% of license cost

Agentforce

$550/mo

Users: Per user

Storage: Enterprise

Limits: Requires AI expertise, Very high cost per user

Newest tier with highest price, Implementation complexity significantly higher with AI features

Feature Comparison

Feature	Close	Salesforce
Communication
Built-in calling Core strength, all plans
Power dialer Professional and above
Predictive dialer Enterprise only
SMS messaging All plans
Customization
Custom objects and fields Enterprise+ for full customization
Custom fields Limited flexibility
Custom objects Enterprise only
Development
Apex programming language For custom development
Integrations
AppExchange marketplace Thousands of apps available
WhatsApp integration Not available
Sales
Sales Cloud Core CRM functionality
Automation
Email sequences All plans
Workflow automation Professional and above
Support
Service Cloud Separate product and pricing
Good customer support Described as nonexistent
Marketing
Marketing Cloud Separate product, $1,250+/month
AI
AI Call Assistant $50/mo + $0.02/min add-on
Einstein AI Unlimited+ or additional cost
AI Email Assistant Professional and above
Training
Trailhead learning Free but time-intensive
Security
Enterprise security SOC 2, HIPAA, etc.
Mobile
Mobile app Limited compared to desktop
Pricing
Affordable pricing $25-550/user + hidden costs
Monthly billing Annual contracts required
Admin
Role-based access Enterprise only
Onboarding
Easy implementation 6-12 months typical, $15K-$500K
Usability
Simple interface Steep learning curve, cluttered