ClosevsZoho CRM

Saas62

Saas58

Score Comparison

Overall

Pricing

Usability

Performance

Support

Reliability

Onboarding

Mobile

Security

Integrations

CloseZoho CRM

Signals Comparison

Pricing

Very expensive, especially for calling features(8/10)

Zoho CRM

Hidden costs for storage, API, and add-ons(6/10)
Paying for unused advanced features(5/10)

Performance

New lead page update caused productivity drop(8/10)
Call quality issues with slowness and voice distortion(7/10)

Zoho CRM

Slow loading times and lag issues(7/10)

Customization

Limited customization - no custom features(6/10)

Zoho CRM

No signals

Integrations

Limited integrations with popular platforms(6/10)

Zoho CRM

Integration difficulties with third-party apps(7/10)

Usability

Duplicate leads on import - no opt-out option(5/10)
Difficult email analytics and cost tracking(5/10)
Smart views difficult to set up(4/10)
Limited post-sale client relationship features(5/10)

Zoho CRM

Steep learning curve and complex interface(7/10)
Difficult report generation and manipulation(5/10)
Outdated interface compared to competitors(4/10)

Support

Support responds with templates, slow to help(5/10)

Zoho CRM

Slow and inconsistent customer support(8/10)
Aggressive sales outreach after demo request(5/10)

Reliability

AI notes sometimes inaccurate(4/10)

Zoho CRM

Software bugs and glitches disrupt workflow(6/10)
Limited offline functionality(5/10)

Onboarding

Cannot cancel trial without contacting support(4/10)

Zoho CRM

No signals

Mobile

No signals

Zoho CRM

Mobile app is clunky and lacks desktop features(6/10)

Pricing Comparison

Close

Startup

$49/yr

Users: 3 users max

Storage: Not specified

Limits: No power dialer, No workflow automation, No predictive dialer, 3 user maximum

Outbound calling minutes charged separately, Limited to 3 users, $59/month if billed monthly

Professional

Popular

$99/yr

Users: Unlimited users

Storage: Not specified

Limits: No predictive dialer, No custom roles, Limited reporting

AI Call Assistant add-on $50/mo + $0.02/min, Premium phone numbers extra, $109/month if billed monthly

Enterprise

$139/yr

Users: Unlimited users

Storage: Not specified

Limits: Still limited integrations compared to HubSpot/Salesforce

$149/month if billed monthly, AI features still have usage costs, Enrichment charged on usage

AI Call Assistant Add-on

$50/mo

Users: Per organization

Storage: N/A

Limits: Usage-based pricing can add up quickly for high-volume calling teams

Additional $0.02 per minute usage fee on top of base price

Zoho CRM

Free

Users: 3 users

Storage: 1GB per org

Limits: Basic features only, No email integration, No sales forecasting, No multiple currencies

No workflow automation, No custom modules, No API access, Limited integrations

Standard

$14/yr

Users: Unlimited users

Storage: 1GB per org

Limits: No inventory management, No Canvas design studio, No territory management

Additional storage $4/GB/month, $20/user if billed monthly, Limited API calls

Professional

Popular

$23/yr

Users: Unlimited users

Storage: 1GB per org + allowances

Limits: No Zia AI, No custom signals, No multi-user portals, No advanced customization

$30/user if billed monthly, Google Ads integration extra, Some integrations need higher tier

Enterprise

$40/yr

Users: Unlimited users

Storage: 1GB per org + allowances

Limits: No enhanced feature limits, No dedicated support without additional purchase

$50/user if billed monthly, API overage charges, Advanced analytics may need separate subscription

Ultimate

$52/yr

Users: Unlimited users

Storage: 5GB per org

Limits: Still no unlimited API calls, Complex features require training investment

Implementation costs often extra ($600+ reported), Premium support sold separately

Feature Comparison

Feature	Close	Zoho CRM
Communication
Built-in calling Core strength, all plans
Power dialer Professional and above
Predictive dialer Enterprise only
SMS messaging All plans
Email integration Paid tiers
Sales
Lead management All tiers
Contact management All tiers
Deal/Pipeline tracking All tiers
Territory management Enterprise and above
Automation
Email sequences All plans
Workflow automation Professional and above
AI
AI assistant (Zia) Enterprise and above
AI Call Assistant $50/mo + $0.02/min add-on
AI Email Assistant Professional and above
Mobile
Mobile app Clunky compared to desktop
Offline mode Limited functionality
Integrations
WhatsApp integration Not available
API access With daily limits
Customization
Custom fields Limited flexibility
Custom modules Enterprise and above
Custom objects Enterprise only
Admin
Role-based access Enterprise only
Reporting
Advanced analytics Ultimate tier or Zoho Analytics add-on

Signals Comparison

Pricing

Very expensive, especially for calling features(8/10)

Zoho CRM

Hidden costs for storage, API, and add-ons(6/10)
Paying for unused advanced features(5/10)

Performance

New lead page update caused productivity drop(8/10)
Call quality issues with slowness and voice distortion(7/10)

Zoho CRM

Slow loading times and lag issues(7/10)

Customization

Limited customization - no custom features(6/10)

Zoho CRM

No signals

Integrations

Limited integrations with popular platforms(6/10)

Zoho CRM

Integration difficulties with third-party apps(7/10)

Usability

Duplicate leads on import - no opt-out option(5/10)
Difficult email analytics and cost tracking(5/10)
Smart views difficult to set up(4/10)
Limited post-sale client relationship features(5/10)

Zoho CRM

Steep learning curve and complex interface(7/10)
Difficult report generation and manipulation(5/10)
Outdated interface compared to competitors(4/10)

Support

Support responds with templates, slow to help(5/10)

Zoho CRM

Slow and inconsistent customer support(8/10)
Aggressive sales outreach after demo request(5/10)

Reliability

AI notes sometimes inaccurate(4/10)

Zoho CRM

Software bugs and glitches disrupt workflow(6/10)
Limited offline functionality(5/10)

Onboarding

Cannot cancel trial without contacting support(4/10)

Zoho CRM

No signals

Mobile

No signals

Zoho CRM

Mobile app is clunky and lacks desktop features(6/10)

Pricing Comparison

Close

Startup

$49/yr

Users: 3 users max

Storage: Not specified

Limits: No power dialer, No workflow automation, No predictive dialer, 3 user maximum

Outbound calling minutes charged separately, Limited to 3 users, $59/month if billed monthly

Professional

Popular

$99/yr

Users: Unlimited users

Storage: Not specified

Limits: No predictive dialer, No custom roles, Limited reporting

AI Call Assistant add-on $50/mo + $0.02/min, Premium phone numbers extra, $109/month if billed monthly

Enterprise

$139/yr

Users: Unlimited users

Storage: Not specified

Limits: Still limited integrations compared to HubSpot/Salesforce

$149/month if billed monthly, AI features still have usage costs, Enrichment charged on usage

AI Call Assistant Add-on

$50/mo

Users: Per organization

Storage: N/A

Limits: Usage-based pricing can add up quickly for high-volume calling teams

Additional $0.02 per minute usage fee on top of base price

Zoho CRM

Free

Users: 3 users

Storage: 1GB per org

Limits: Basic features only, No email integration, No sales forecasting, No multiple currencies

No workflow automation, No custom modules, No API access, Limited integrations

Standard

$14/yr

Users: Unlimited users

Storage: 1GB per org

Limits: No inventory management, No Canvas design studio, No territory management

Additional storage $4/GB/month, $20/user if billed monthly, Limited API calls

Professional

Popular

$23/yr

Users: Unlimited users

Storage: 1GB per org + allowances

Limits: No Zia AI, No custom signals, No multi-user portals, No advanced customization

$30/user if billed monthly, Google Ads integration extra, Some integrations need higher tier

Enterprise

$40/yr

Users: Unlimited users

Storage: 1GB per org + allowances

Limits: No enhanced feature limits, No dedicated support without additional purchase

$50/user if billed monthly, API overage charges, Advanced analytics may need separate subscription

Ultimate

$52/yr

Users: Unlimited users

Storage: 5GB per org

Limits: Still no unlimited API calls, Complex features require training investment

Implementation costs often extra ($600+ reported), Premium support sold separately

Feature Comparison

Feature	Close	Zoho CRM
Communication
Built-in calling Core strength, all plans
Power dialer Professional and above
Predictive dialer Enterprise only
SMS messaging All plans
Email integration Paid tiers
Sales
Lead management All tiers
Contact management All tiers
Deal/Pipeline tracking All tiers
Territory management Enterprise and above
Automation
Email sequences All plans
Workflow automation Professional and above
AI
AI assistant (Zia) Enterprise and above
AI Call Assistant $50/mo + $0.02/min add-on
AI Email Assistant Professional and above
Mobile
Mobile app Clunky compared to desktop
Offline mode Limited functionality
Integrations
WhatsApp integration Not available
API access With daily limits
Customization
Custom fields Limited flexibility
Custom modules Enterprise and above
Custom objects Enterprise only
Admin
Role-based access Enterprise only
Reporting
Advanced analytics Ultimate tier or Zoho Analytics add-on