Constant ContactvsConvertKit

Constant Contact

• Cancellation extremely difficult - must call during business hours(9/10)
• No refunds on prepayments - even for hardship cases(10/10)
• Expensive compared to modern alternatives(8/10)
• SMS costs extra - overage fees for exceeding limits(5/10)
• Auto-renewal charges without clear consent(8/10)

ConvertKit

• Massive price hikes up to 4x for existing customers(10/10)
• Pricing increases steeply as subscriber list grows(9/10)
• Starter plan severely limited - forces upgrade quickly(7/10)
• Creator Pro required for basic features like newsletter referrals(6/10)

Constant Contact

• Lack of empathy and transparency from billing/support(8/10)

ConvertKit

• Account deletion takes 6+ weeks despite promises(9/10)
• Support quality inconsistent and slow response times(6/10)

Constant Contact

• Platform glitchy and slow to load(6/10)
• Over the top for small businesses and nonprofits(5/10)
• Formatting inconsistent across devices and email clients(5/10)

ConvertKit

• Email builder is clunky and frustrating to use(7/10)
• Interface becomes overwhelming with more features(6/10)

Constant Contact

• Integrations leave much to be desired - relies on Zapier(6/10)

ConvertKit

• Integrations limited compared to larger platforms(5/10)

Constant Contact

• Automation capabilities limited for advanced needs(6/10)

ConvertKit

• Limited template and design customization options(7/10)

Constant Contact

• Very strict about what you're allowed to send(5/10)

ConvertKit

• Email deliverability issues reported by some users(7/10)

Constant Contact

No signals

ConvertKit

• GDPR compliance concerns with data deletion delays(8/10)