Constant ContactvsKlaviyo

Constant Contact

• Cancellation extremely difficult - must call during business hours(9/10)
• No refunds on prepayments - even for hardship cases(10/10)
• Expensive compared to modern alternatives(8/10)
• SMS costs extra - overage fees for exceeding limits(5/10)
• Auto-renewal charges without clear consent(8/10)

Klaviyo

• Repeated price hikes - third increase in 4 years (up to 25%)(10/10)
• Pricing based on ALL profiles, not just active subscribers(9/10)
• Too expensive for small e-commerce startups(7/10)
• February 2025 billing change shocked legacy users(8/10)
• SMS credits cost extra on top of already expensive plans(6/10)

Constant Contact

• Lack of empathy and transparency from billing/support(8/10)

Klaviyo

• No phone support - email and chatbot-based help only(8/10)
• Support just repeats documentation without real help(7/10)

Constant Contact

• Platform glitchy and slow to load(6/10)
• Over the top for small businesses and nonprofits(5/10)
• Formatting inconsistent across devices and email clients(5/10)

Klaviyo

• Steep learning curve despite powerful features(5/10)
• Basic functions unnecessarily complex and time-consuming(6/10)

Constant Contact

• Integrations leave much to be desired - relies on Zapier(6/10)

Klaviyo

• Duplicate profiles created with no easy way to merge(7/10)

Constant Contact

• Automation capabilities limited for advanced needs(6/10)

Klaviyo

No signals

Constant Contact

• Very strict about what you're allowed to send(5/10)

Klaviyo

No signals

Constant Contact

No signals

Klaviyo

• Accounts suspended without warning or explanation(9/10)

Constant Contact

No signals

Klaviyo

• Segment loading and template editor painfully slow(7/10)