Constant ContactvsMailchimp

Constant Contact

• Cancellation extremely difficult - must call during business hours(9/10)
• No refunds on prepayments - even for hardship cases(10/10)
• Expensive compared to modern alternatives(8/10)
• SMS costs extra - overage fees for exceeding limits(5/10)
• Auto-renewal charges without clear consent(8/10)

Mailchimp

• Free plan gutted from 2000 to just 250 contacts(9/10)
• Pricing explodes as subscriber list grows(9/10)
• Billing continues after account deletion(8/10)
• Advanced features require expensive paid plans(7/10)
• Forced upgrades by restricting accounts before limits reached(7/10)

Constant Contact

• Lack of empathy and transparency from billing/support(8/10)

Mailchimp

• Customer service is nonexistent with no phone support(9/10)

Constant Contact

• Platform glitchy and slow to load(6/10)
• Over the top for small businesses and nonprofits(5/10)
• Formatting inconsistent across devices and email clients(5/10)

Mailchimp

• Email builder has clunky formatting and weird quirks(7/10)

Constant Contact

• Integrations leave much to be desired - relies on Zapier(6/10)

Mailchimp

• E-commerce sync creates duplicate contacts(5/10)

Constant Contact

• Automation capabilities limited for advanced needs(6/10)

Mailchimp

• Advanced features like automation are confusing to set up(6/10)

Constant Contact

• Very strict about what you're allowed to send(5/10)

Mailchimp

• Emails frequently land in spam or promotions folders(9/10)

Constant Contact

No signals

Mailchimp

• Accounts suspended without clear explanation(8/10)

Constant Contact

No signals

Mailchimp

• Platform runs slow with large contact lists(6/10)