CoppervsFreshsales

Saas58

Saas55

Score Comparison

Overall

Pricing

Usability

Performance

Support

Reliability

Onboarding

Mobile

Security

Integrations

CopperFreshsales

Signals Comparison

Integrations

Copper

Google Workspace-only lock-in limits flexibility(9/10)
Automation limited to email - no LinkedIn or calling features(6/10)

Freshsales

Poor API documentation and integration issues(6/10)

Pricing

Copper

Basic plan limited to only 3 users with minimal features(8/10)
Auto-renewal charges continue even after cancellation attempts(9/10)

Freshsales

Expensive add-ons for basic features(7/10)

Support

Copper

Customer support is slow and difficult to reach(8/10)

Freshsales

Support tickets left open for weeks(8/10)
Difficult to cancel subscription and get refunds(7/10)

Performance

Copper

Email sync problems link messages to wrong contacts(7/10)
System slows down significantly with larger databases(7/10)

Freshsales

System slowness and sync delays(5/10)

Customization

Copper

Limited customization restricts growing businesses(8/10)
Cannot merge duplicate contacts without manual scrolling(5/10)
Feature requests ignored for years(6/10)

Freshsales

No signals

Usability

Copper

Gmail extension breaks basic Gmail functionality(6/10)
No email templates or estimate sending capabilities(5/10)

Freshsales

Only one pipeline on Growth plan(7/10)
Complex and limited reporting capabilities(6/10)
Missing basic features that should exist(6/10)
Data-heavy UI overwhelming for small businesses(4/10)

Reliability

Copper

No signals

Freshsales

Recurring bugs and system errors disrupt operations(8/10)

Mobile

Copper

No signals

Freshsales

Mobile app lacks desktop features and has audio issues(5/10)

Onboarding

Copper

No signals

Freshsales

Data import bugs with minimal support(5/10)

Pricing Comparison

Copper

Starter

$9/mo

Users: Unlimited users

Storage: Not specified

Limits: No workflow automation, limited reporting, no bulk email, no integrations beyond Google

$12/user if billed monthly instead of annually. Very limited features push users to upgrade quickly.

Basic

$23/mo

Users: 3 users maximum

Storage: Not specified

Limits: Maximum 3 users (arbitrary cap), no workflow automation, limited integrations, no phone support

$29/user if billed monthly. 3-user cap forces upgrade for growing teams. Basic features still missing.

Professional

Popular

$59/mo

Users: Unlimited users

Storage: Not specified

Limits: No advanced security features, limited customization compared to enterprise CRMs

$69/user if billed monthly. Many 'essential' features only available at this tier. Significant jump from Basic.

Business

$99/mo

Users: Unlimited users

Storage: Not specified

Limits: Still lacks enterprise features like custom roles, advanced security, unlimited customization

$134/user if billed monthly. Almost 50% more for monthly billing. Annual commitment required for best pricing.

Freshsales

Free

Users: 3 users

Storage: Limited

Limits: No workflow automation, No lead scoring, No email sequences, Basic features only

No automation, No AI features, No multiple pipelines, Very limited functionality

Growth

$9/yr

Users: Unlimited users

Storage: 2GB per user

Limits: Single pipeline only, No territory management, Limited automation, No advanced analytics

Only ONE pipeline included, $12/user monthly billing, Email/contact limits may require add-ons, API limits restrict integrations

Pro

Popular

$39/yr

Users: Unlimited users

Storage: 5GB per user

Limits: No territory management, No advanced Freddy AI, Limited governance features

$47/user monthly billing, API Extension add-on $250/month for higher limits, Some integrations need higher tier

Enterprise

$59/yr

Users: Unlimited users

Storage: 10GB per user

Limits: Still has API limits, Complex features require training investment

$71/user monthly billing, Premium support may be additional, Implementation services extra

Feature Comparison

Feature	Copper	Freshsales
Integrations
Google Workspace integration Best-in-class, native integration
Microsoft 365 integration Not supported at all
LinkedIn integration Business plan only ($99/user)
API access Available on paid plans
Sales
Visual sales pipeline All tiers
Multiple pipelines Pro and Enterprise only
Pipeline management All plans
Territory management Enterprise only
Communication
Built-in phone All paid tiers
Built-in email All tiers
Email templates Limited/missing feature
Phone integration No native calling features
Automation
Workflow automation Professional plan and above only
Sales sequences Paid tiers only
AI
AI lead scoring (Freddy) Growth and above
Mobile
Mobile apps iOS and Android
Mobile app Lacks some desktop features
Customization
Custom fields All paid tiers
Custom modules Enterprise only
Marketing
Marketing automation Sales-focused only
Analytics
Custom reporting Professional plan and above
Pricing
Free plan 14-day trial only

Signals Comparison

Integrations

Copper

Google Workspace-only lock-in limits flexibility(9/10)
Automation limited to email - no LinkedIn or calling features(6/10)

Freshsales

Poor API documentation and integration issues(6/10)

Pricing

Copper

Basic plan limited to only 3 users with minimal features(8/10)
Auto-renewal charges continue even after cancellation attempts(9/10)

Freshsales

Expensive add-ons for basic features(7/10)

Support

Copper

Customer support is slow and difficult to reach(8/10)

Freshsales

Support tickets left open for weeks(8/10)
Difficult to cancel subscription and get refunds(7/10)

Performance

Copper

Email sync problems link messages to wrong contacts(7/10)
System slows down significantly with larger databases(7/10)

Freshsales

System slowness and sync delays(5/10)

Customization

Copper

Limited customization restricts growing businesses(8/10)
Cannot merge duplicate contacts without manual scrolling(5/10)
Feature requests ignored for years(6/10)

Freshsales

No signals

Usability

Copper

Gmail extension breaks basic Gmail functionality(6/10)
No email templates or estimate sending capabilities(5/10)

Freshsales

Only one pipeline on Growth plan(7/10)
Complex and limited reporting capabilities(6/10)
Missing basic features that should exist(6/10)
Data-heavy UI overwhelming for small businesses(4/10)

Reliability

Copper

No signals

Freshsales

Recurring bugs and system errors disrupt operations(8/10)

Mobile

Copper

No signals

Freshsales

Mobile app lacks desktop features and has audio issues(5/10)

Onboarding

Copper

No signals

Freshsales

Data import bugs with minimal support(5/10)

Pricing Comparison

Copper

Starter

$9/mo

Users: Unlimited users

Storage: Not specified

Limits: No workflow automation, limited reporting, no bulk email, no integrations beyond Google

$12/user if billed monthly instead of annually. Very limited features push users to upgrade quickly.

Basic

$23/mo

Users: 3 users maximum

Storage: Not specified

Limits: Maximum 3 users (arbitrary cap), no workflow automation, limited integrations, no phone support

$29/user if billed monthly. 3-user cap forces upgrade for growing teams. Basic features still missing.

Professional

Popular

$59/mo

Users: Unlimited users

Storage: Not specified

Limits: No advanced security features, limited customization compared to enterprise CRMs

$69/user if billed monthly. Many 'essential' features only available at this tier. Significant jump from Basic.

Business

$99/mo

Users: Unlimited users

Storage: Not specified

Limits: Still lacks enterprise features like custom roles, advanced security, unlimited customization

$134/user if billed monthly. Almost 50% more for monthly billing. Annual commitment required for best pricing.

Freshsales

Free

Users: 3 users

Storage: Limited

Limits: No workflow automation, No lead scoring, No email sequences, Basic features only

No automation, No AI features, No multiple pipelines, Very limited functionality

Growth

$9/yr

Users: Unlimited users

Storage: 2GB per user

Limits: Single pipeline only, No territory management, Limited automation, No advanced analytics

Only ONE pipeline included, $12/user monthly billing, Email/contact limits may require add-ons, API limits restrict integrations

Pro

Popular

$39/yr

Users: Unlimited users

Storage: 5GB per user

Limits: No territory management, No advanced Freddy AI, Limited governance features

$47/user monthly billing, API Extension add-on $250/month for higher limits, Some integrations need higher tier

Enterprise

$59/yr

Users: Unlimited users

Storage: 10GB per user

Limits: Still has API limits, Complex features require training investment

$71/user monthly billing, Premium support may be additional, Implementation services extra

Feature Comparison

Feature	Copper	Freshsales
Integrations
Google Workspace integration Best-in-class, native integration
Microsoft 365 integration Not supported at all
LinkedIn integration Business plan only ($99/user)
API access Available on paid plans
Sales
Visual sales pipeline All tiers
Multiple pipelines Pro and Enterprise only
Pipeline management All plans
Territory management Enterprise only
Communication
Built-in phone All paid tiers
Built-in email All tiers
Email templates Limited/missing feature
Phone integration No native calling features
Automation
Workflow automation Professional plan and above only
Sales sequences Paid tiers only
AI
AI lead scoring (Freddy) Growth and above
Mobile
Mobile apps iOS and Android
Mobile app Lacks some desktop features
Customization
Custom fields All paid tiers
Custom modules Enterprise only
Marketing
Marketing automation Sales-focused only
Analytics
Custom reporting Professional plan and above
Pricing
Free plan 14-day trial only