D-IDvsHeyGen
Score Comparison
Signals Comparison
D-ID
- Avatars stuck at 99%, crash, or don't process(9/10)
HeyGen
- Platform full of bugs, updates break features(6/10)
- Videos held in pending until you pay more(8/10)
- ~49 outages in the past year(6/10)
- Inconsistent results affect agency client quality(7/10)
D-ID
- Video generation and lip-sync completely off(8/10)
- Platform doesn't work in Firefox, broken in Chrome(6/10)
- Uploaded videos don't work as instructed(7/10)
- Features advertised are beta versions that don't work(7/10)
- Images incorrectly flagged as celebrities(5/10)
- Completely lacking transparency on features(5/10)
- AI voice sunsetting without notice(5/10)
HeyGen
- Files locked after submission - no modifications(6/10)
- Cannot control avatar gestures(5/10)
- Voice tone control is missing(5/10)
D-ID
- Customer support practically nonexistent(8/10)
- Promised refunds never delivered(8/10)
HeyGen
- 80% of Trustpilot reviews cite support failures(9/10)
- Videos rejected for false reasons, only bots respond(7/10)
- No way to change payment or properly cancel(7/10)
D-ID
- Auto-renewal traps with no refund policy(8/10)
- $5.99/month only gives 10 minutes with watermark(7/10)
- $108/month to unlock essential features(7/10)
- Charged multiple times due to system errors(7/10)
HeyGen
- Unlimited plan bait-and-switch to 120 minutes(10/10)
- Credits exhausted after 7 videos in 18 hours(9/10)
- Avatar IV limited to 5 minutes despite Creator plan(8/10)
- $30/month plans billed as $119 with no warning(9/10)
D-ID
- Rendering takes extremely long time(5/10)
HeyGen
- Processing time jumps from instant to 5-6 hours(7/10)
Pricing Comparison
D-ID
Users: 1 user
Storage: 3 minutes
Limits: 3 min total, watermarked, no API, expires in 14 days
Users: 1 user
Storage: 10 minutes/month
Limits: Watermarked, 1 embedded agent only, no voice cloning
Users: 1 user
Storage: More minutes
Limits: Still watermarked, only 1 voice clone, 1 agent
Users: 1 user
Storage: High volume
Limits: Generic AI watermark remains, 3 agent limit
Users: Unlimited
Storage: Custom
Limits: Sales process required, watermark remains even at enterprise
HeyGen
Users: 1 user
Storage: 3 videos/month
Limits: 3 videos total, watermarked, limited avatars, no commercial use
Users: 1 user
Storage: Limited credits
Limits: Avatar IV only 5 min, credit-based not truly unlimited, no API
Users: 1 user
Storage: 200 credits/month
Limits: Annual lock-in, same credit restrictions, subject to mid-term changes
Users: Team (2+ seats)
Storage: More credits
Limits: Per-seat costs add up quickly, still credit-based
Users: Unlimited
Storage: Custom
Limits: Sales process required, terms subject to change
Feature Comparison
| Feature | D-ID | HeyGen |
|---|---|---|
| Video Generation | ||
| Photo-to-avatar video Core feature - but crashes frequently | ||
| AI avatars with micro-expressions Avatar IV - limited to 5 min/month on Creator | ||
| LiveAvatar real-time Unique feature for live interactions | ||
| Watermark-free videos All plans have watermarks including $300/month | ||
| Reliable lip-sync Described as 'completely off' | ||
| Instant generation No human review unlike Synthesia | ||
| Conversational AI | ||
| AI Agents 2.0 200 free sessions, agent limits by plan | ||
| Localization | ||
| 175+ languages Industry-leading | ||
| Video translation Native-quality lip-sync | ||
| Integrations | ||
| API access all plans Unique advantage - competitors gate behind enterprise | ||
| API access From $5, pay-as-you-go | ||
| Audio | ||
| Voice cloning Pro plan (1 clone), Advanced (3 clones) | ||
| Voice inflection control No tone/inflection control | ||
| Support | ||
| Working customer support Support button broken, emails ignored | ||
| Customization | ||
| Avatar gesture control Constrained to onboarding video motions | ||
| Technical | ||
| Firefox compatibility Doesn't work, Chrome also has issues | ||
| Billing | ||
| Easy cancellation Auto-renew with no-refund fine print | ||
| Pricing | ||
| Unlimited video generation Credit-based, terms changed mid-subscription | ||
| Security | ||
| Enterprise certifications No SOC 2, HIPAA, etc. | ||