D-IDvsHeyGen

Saas52

Saas55

Score Comparison

Overall

Pricing

Usability

Performance

Support

Reliability

Onboarding

Security

Integrations

D-IDHeyGen

Signals Comparison

Reliability

D-ID

Avatars stuck at 99%, crash, or don't process(9/10)

HeyGen

Platform full of bugs, updates break features(6/10)
Videos held in pending until you pay more(8/10)
~49 outages in the past year(6/10)
Inconsistent results affect agency client quality(7/10)

Usability

D-ID

Video generation and lip-sync completely off(8/10)
Platform doesn't work in Firefox, broken in Chrome(6/10)
Uploaded videos don't work as instructed(7/10)
Features advertised are beta versions that don't work(7/10)
Images incorrectly flagged as celebrities(5/10)
Completely lacking transparency on features(5/10)
AI voice sunsetting without notice(5/10)

HeyGen

Files locked after submission - no modifications(6/10)
Cannot control avatar gestures(5/10)
Voice tone control is missing(5/10)

Support

D-ID

Customer support practically nonexistent(8/10)
Promised refunds never delivered(8/10)

HeyGen

80% of Trustpilot reviews cite support failures(9/10)
Videos rejected for false reasons, only bots respond(7/10)
No way to change payment or properly cancel(7/10)

Pricing

D-ID

Auto-renewal traps with no refund policy(8/10)
$5.99/month only gives 10 minutes with watermark(7/10)
$108/month to unlock essential features(7/10)
Charged multiple times due to system errors(7/10)

HeyGen

Unlimited plan bait-and-switch to 120 minutes(10/10)
Credits exhausted after 7 videos in 18 hours(9/10)
Avatar IV limited to 5 minutes despite Creator plan(8/10)
$30/month plans billed as $119 with no warning(9/10)

Performance

D-ID

Rendering takes extremely long time(5/10)

HeyGen

Processing time jumps from instant to 5-6 hours(7/10)

Pricing Comparison

D-ID

Trial

Free

Users: 1 user

Storage: 3 minutes

Limits: 3 min total, watermarked, no API, expires in 14 days

Very limited - essentially demo only

Lite

$5.9/mo

Users: 1 user

Storage: 10 minutes/month

Limits: Watermarked, 1 embedded agent only, no voice cloning

D-ID watermark on all videos. Only 10 min for $5.99. 1 hour = $300+ with watermark still.

Pro

Popular

$49.99/mo

Users: 1 user

Storage: More minutes

Limits: Still watermarked, only 1 voice clone, 1 agent

Still watermarked (generic AI). Essential features like multiple voice clones need upgrade.

Advanced

$299.99/mo

Users: 1 user

Storage: High volume

Limits: Generic AI watermark remains, 3 agent limit

Still has watermark. $300/month and can't remove branding. Voice clones limited to 3.

Enterprise

$0/mo

Users: Unlimited

Storage: Custom

Limits: Sales process required, watermark remains even at enterprise

Cannot fully remove watermark - only customize. Custom pricing not disclosed.

HeyGen

Free

Users: 1 user

Storage: 3 videos/month

Limits: 3 videos total, watermarked, limited avatars, no commercial use

Not enough to test platform properly - essentially demo only

Creator

$29/mo

Users: 1 user

Storage: Limited credits

Limits: Avatar IV only 5 min, credit-based not truly unlimited, no API

Avatar IV limited to 5 min/month despite 'unlimited' claim. Credits burn fast - 7 videos can exhaust monthly allocation.

Pro (Annual)

Popular

$24/yr

Users: 1 user

Storage: 200 credits/month

Limits: Annual lock-in, same credit restrictions, subject to mid-term changes

$288 upfront commitment. Same credit limitations. 'Unlimited' plans have been changed mid-subscription.

Business

$149/mo

Users: Team (2+ seats)

Storage: More credits

Limits: Per-seat costs add up quickly, still credit-based

$20/additional seat/month. Or $39/seat/month with 2-seat minimum for monthly. Enterprise features require custom pricing.

Enterprise

$0/mo

Users: Unlimited

Storage: Custom

Limits: Sales process required, terms subject to change

Custom pricing - must contact sales. Given billing history, scrutinize contract terms carefully.

Feature Comparison

Feature	D-ID	HeyGen
Video Generation
Photo-to-avatar video Core feature - but crashes frequently
AI avatars with micro-expressions Avatar IV - limited to 5 min/month on Creator
LiveAvatar real-time Unique feature for live interactions
Watermark-free videos All plans have watermarks including $300/month
Reliable lip-sync Described as 'completely off'
Instant generation No human review unlike Synthesia
Conversational AI
AI Agents 2.0 200 free sessions, agent limits by plan
Localization
175+ languages Industry-leading
Video translation Native-quality lip-sync
Integrations
API access all plans Unique advantage - competitors gate behind enterprise
API access From $5, pay-as-you-go
Audio
Voice cloning Pro plan (1 clone), Advanced (3 clones)
Voice inflection control No tone/inflection control
Support
Working customer support Support button broken, emails ignored
Customization
Avatar gesture control Constrained to onboarding video motions
Technical
Firefox compatibility Doesn't work, Chrome also has issues
Billing
Easy cancellation Auto-renew with no-refund fine print
Pricing
Unlimited video generation Credit-based, terms changed mid-subscription
Security
Enterprise certifications No SOC 2, HIPAA, etc.

Signals Comparison

Reliability

D-ID

Avatars stuck at 99%, crash, or don't process(9/10)

HeyGen

Platform full of bugs, updates break features(6/10)
Videos held in pending until you pay more(8/10)
~49 outages in the past year(6/10)
Inconsistent results affect agency client quality(7/10)

Usability

D-ID

Video generation and lip-sync completely off(8/10)
Platform doesn't work in Firefox, broken in Chrome(6/10)
Uploaded videos don't work as instructed(7/10)
Features advertised are beta versions that don't work(7/10)
Images incorrectly flagged as celebrities(5/10)
Completely lacking transparency on features(5/10)
AI voice sunsetting without notice(5/10)

HeyGen

Files locked after submission - no modifications(6/10)
Cannot control avatar gestures(5/10)
Voice tone control is missing(5/10)

Support

D-ID

Customer support practically nonexistent(8/10)
Promised refunds never delivered(8/10)

HeyGen

80% of Trustpilot reviews cite support failures(9/10)
Videos rejected for false reasons, only bots respond(7/10)
No way to change payment or properly cancel(7/10)

Pricing

D-ID

Auto-renewal traps with no refund policy(8/10)
$5.99/month only gives 10 minutes with watermark(7/10)
$108/month to unlock essential features(7/10)
Charged multiple times due to system errors(7/10)

HeyGen

Unlimited plan bait-and-switch to 120 minutes(10/10)
Credits exhausted after 7 videos in 18 hours(9/10)
Avatar IV limited to 5 minutes despite Creator plan(8/10)
$30/month plans billed as $119 with no warning(9/10)

Performance

D-ID

Rendering takes extremely long time(5/10)

HeyGen

Processing time jumps from instant to 5-6 hours(7/10)

Pricing Comparison

D-ID

Trial

Free

Users: 1 user

Storage: 3 minutes

Limits: 3 min total, watermarked, no API, expires in 14 days

Very limited - essentially demo only

Lite

$5.9/mo

Users: 1 user

Storage: 10 minutes/month

Limits: Watermarked, 1 embedded agent only, no voice cloning

D-ID watermark on all videos. Only 10 min for $5.99. 1 hour = $300+ with watermark still.

Pro

Popular

$49.99/mo

Users: 1 user

Storage: More minutes

Limits: Still watermarked, only 1 voice clone, 1 agent

Still watermarked (generic AI). Essential features like multiple voice clones need upgrade.

Advanced

$299.99/mo

Users: 1 user

Storage: High volume

Limits: Generic AI watermark remains, 3 agent limit

Still has watermark. $300/month and can't remove branding. Voice clones limited to 3.

Enterprise

$0/mo

Users: Unlimited

Storage: Custom

Limits: Sales process required, watermark remains even at enterprise

Cannot fully remove watermark - only customize. Custom pricing not disclosed.

HeyGen

Free

Users: 1 user

Storage: 3 videos/month

Limits: 3 videos total, watermarked, limited avatars, no commercial use

Not enough to test platform properly - essentially demo only

Creator

$29/mo

Users: 1 user

Storage: Limited credits

Limits: Avatar IV only 5 min, credit-based not truly unlimited, no API

Avatar IV limited to 5 min/month despite 'unlimited' claim. Credits burn fast - 7 videos can exhaust monthly allocation.

Pro (Annual)

Popular

$24/yr

Users: 1 user

Storage: 200 credits/month

Limits: Annual lock-in, same credit restrictions, subject to mid-term changes

$288 upfront commitment. Same credit limitations. 'Unlimited' plans have been changed mid-subscription.

Business

$149/mo

Users: Team (2+ seats)

Storage: More credits

Limits: Per-seat costs add up quickly, still credit-based

$20/additional seat/month. Or $39/seat/month with 2-seat minimum for monthly. Enterprise features require custom pricing.

Enterprise

$0/mo

Users: Unlimited

Storage: Custom

Limits: Sales process required, terms subject to change

Custom pricing - must contact sales. Given billing history, scrutinize contract terms carefully.

Feature Comparison

Feature	D-ID	HeyGen
Video Generation
Photo-to-avatar video Core feature - but crashes frequently
AI avatars with micro-expressions Avatar IV - limited to 5 min/month on Creator
LiveAvatar real-time Unique feature for live interactions
Watermark-free videos All plans have watermarks including $300/month
Reliable lip-sync Described as 'completely off'
Instant generation No human review unlike Synthesia
Conversational AI
AI Agents 2.0 200 free sessions, agent limits by plan
Localization
175+ languages Industry-leading
Video translation Native-quality lip-sync
Integrations
API access all plans Unique advantage - competitors gate behind enterprise
API access From $5, pay-as-you-go
Audio
Voice cloning Pro plan (1 clone), Advanced (3 clones)
Voice inflection control No tone/inflection control
Support
Working customer support Support button broken, emails ignored
Customization
Avatar gesture control Constrained to onboarding video motions
Technical
Firefox compatibility Doesn't work, Chrome also has issues
Billing
Easy cancellation Auto-renew with no-refund fine print
Pricing
Unlimited video generation Credit-based, terms changed mid-subscription
Security
Enterprise certifications No SOC 2, HIPAA, etc.