D-IDvsLoom

Saas52

Saas

Score Comparison

Overall

Pricing

Usability

Performance

Support

Reliability

Onboarding

–

Mobile

Security

Integrations

D-IDLoom

Signals Comparison

Reliability

D-ID

Avatars stuck at 99%, crash, or don't process(9/10)

Loom

Recordings fail to save or crash mid-recording(9/10)
Service outages lock users out of recordings(7/10)

Usability

D-ID

Video generation and lip-sync completely off(8/10)
Platform doesn't work in Firefox, broken in Chrome(6/10)
Uploaded videos don't work as instructed(7/10)
Features advertised are beta versions that don't work(7/10)
Images incorrectly flagged as celebrities(5/10)
Completely lacking transparency on features(5/10)
AI voice sunsetting without notice(5/10)

Loom

Basic editing options - not suitable for professional videos(5/10)
Desktop app constantly opens browser unnecessarily(5/10)

Support

D-ID

Customer support practically nonexistent(8/10)
Promised refunds never delivered(8/10)

Loom

Customer support is unresponsive(8/10)

Pricing

D-ID

Auto-renewal traps with no refund policy(8/10)
$5.99/month only gives 10 minutes with watermark(7/10)
$108/month to unlock essential features(7/10)
Charged multiple times due to system errors(7/10)

Loom

Free plan severely limited - only 5 minutes and 100 videos(6/10)
Atlassian billing uses fixed tiers - small teams overpay(6/10)
Rigid refund policy with no flexibility on renewals(6/10)

Performance

D-ID

Rendering takes extremely long time(5/10)

Loom

Audio and video sync issues (Loom lag)(7/10)

Onboarding

D-ID

No signals

Loom

Atlassian login migration broke access for existing users(8/10)

Pricing Comparison

D-ID

Trial

Free

Users: 1 user

Storage: 3 minutes

Limits: 3 min total, watermarked, no API, expires in 14 days

Very limited - essentially demo only

Lite

$5.9/mo

Users: 1 user

Storage: 10 minutes/month

Limits: Watermarked, 1 embedded agent only, no voice cloning

D-ID watermark on all videos. Only 10 min for $5.99. 1 hour = $300+ with watermark still.

Pro

Popular

$49.99/mo

Users: 1 user

Storage: More minutes

Limits: Still watermarked, only 1 voice clone, 1 agent

Still watermarked (generic AI). Essential features like multiple voice clones need upgrade.

Advanced

$299.99/mo

Users: 1 user

Storage: High volume

Limits: Generic AI watermark remains, 3 agent limit

Still has watermark. $300/month and can't remove branding. Voice clones limited to 3.

Enterprise

$0/mo

Users: Unlimited

Storage: Custom

Limits: Sales process required, watermark remains even at enterprise

Cannot fully remove watermark - only customize. Custom pricing not disclosed.

Loom

Starter (Free)

Free

Users: 1 user

Storage: 100 videos accessible

Limits: 5-minute max per video, Only 100 videos accessible, No advanced editing, No custom branding, No engagement insights

Most features locked, Pushed to upgrade quickly, Very limited recording time

Business

Popular

$15/mo

Users: Per user

Storage: Unlimited videos

Limits: No AI enhancements, Some team features limited

AI features require higher tier, Annual billing required for advertised price, Atlassian purchases use fixed tiers - may overpay

Business + AI

$20/mo

Users: Per user

Storage: Unlimited videos

Limits: Enterprise features still locked

$5/user premium over Business, AI features may not work perfectly on all accents/languages

Enterprise

Free

Users: Unlimited

Storage: Unlimited

Limits: Requires sales call, Long-term commitment expected

Can exceed $40,000/year depending on user count and integrations, Pricing not transparent - must negotiate with sales

Feature Comparison

Feature	D-ID	Loom
Video Generation
Photo-to-avatar video Core feature - but crashes frequently
Watermark-free videos All plans have watermarks including $300/month
Reliable lip-sync Described as 'completely off'
Recording
Screen Recording Full screen, window, or browser tab
Webcam Recording Bubble overlay or full cam
Audio Recording Mic and system audio, sync issues reported
Conversational AI
AI Agents 2.0 200 free sessions, agent limits by plan
Integrations
API access all plans Unique advantage - competitors gate behind enterprise
Atlassian Integration Jira, Confluence, Trello
Audio
Voice cloning Pro plan (1 clone), Advanced (3 clones)
Editing
Basic Editing Trim, cut - no advanced features
Text Overlays Not available - use other tools
Transitions/Effects Not available
Support
Working customer support Support button broken, emails ignored
AI
AI Transcription Business+ tier only
AI Filler Word Removal Business+ tier only
Auto Chapters Business+ tier only
Technical
Firefox compatibility Doesn't work, Chrome also has issues
Billing
Easy cancellation Auto-renew with no-refund fine print
Security
Enterprise certifications No SOC 2, HIPAA, etc.
Password Protection Business tier and above
Sharing
Link Sharing Core feature - easy sharing
Analytics
Engagement Insights Who watched, how long
Platforms
Desktop App Windows, macOS
Chrome Extension Available but less reliable than app
Mobile App iOS, Android - limited features

Signals Comparison

Reliability

D-ID

Avatars stuck at 99%, crash, or don't process(9/10)

Loom

Recordings fail to save or crash mid-recording(9/10)
Service outages lock users out of recordings(7/10)

Usability

D-ID

Video generation and lip-sync completely off(8/10)
Platform doesn't work in Firefox, broken in Chrome(6/10)
Uploaded videos don't work as instructed(7/10)
Features advertised are beta versions that don't work(7/10)
Images incorrectly flagged as celebrities(5/10)
Completely lacking transparency on features(5/10)
AI voice sunsetting without notice(5/10)

Loom

Basic editing options - not suitable for professional videos(5/10)
Desktop app constantly opens browser unnecessarily(5/10)

Support

D-ID

Customer support practically nonexistent(8/10)
Promised refunds never delivered(8/10)

Loom

Customer support is unresponsive(8/10)

Pricing

D-ID

Auto-renewal traps with no refund policy(8/10)
$5.99/month only gives 10 minutes with watermark(7/10)
$108/month to unlock essential features(7/10)
Charged multiple times due to system errors(7/10)

Loom

Free plan severely limited - only 5 minutes and 100 videos(6/10)
Atlassian billing uses fixed tiers - small teams overpay(6/10)
Rigid refund policy with no flexibility on renewals(6/10)

Performance

D-ID

Rendering takes extremely long time(5/10)

Loom

Audio and video sync issues (Loom lag)(7/10)

Onboarding

D-ID

No signals

Loom

Atlassian login migration broke access for existing users(8/10)

Pricing Comparison

D-ID

Trial

Free

Users: 1 user

Storage: 3 minutes

Limits: 3 min total, watermarked, no API, expires in 14 days

Very limited - essentially demo only

Lite

$5.9/mo

Users: 1 user

Storage: 10 minutes/month

Limits: Watermarked, 1 embedded agent only, no voice cloning

D-ID watermark on all videos. Only 10 min for $5.99. 1 hour = $300+ with watermark still.

Pro

Popular

$49.99/mo

Users: 1 user

Storage: More minutes

Limits: Still watermarked, only 1 voice clone, 1 agent

Still watermarked (generic AI). Essential features like multiple voice clones need upgrade.

Advanced

$299.99/mo

Users: 1 user

Storage: High volume

Limits: Generic AI watermark remains, 3 agent limit

Still has watermark. $300/month and can't remove branding. Voice clones limited to 3.

Enterprise

$0/mo

Users: Unlimited

Storage: Custom

Limits: Sales process required, watermark remains even at enterprise

Cannot fully remove watermark - only customize. Custom pricing not disclosed.

Loom

Starter (Free)

Free

Users: 1 user

Storage: 100 videos accessible

Limits: 5-minute max per video, Only 100 videos accessible, No advanced editing, No custom branding, No engagement insights

Most features locked, Pushed to upgrade quickly, Very limited recording time

Business

Popular

$15/mo

Users: Per user

Storage: Unlimited videos

Limits: No AI enhancements, Some team features limited

AI features require higher tier, Annual billing required for advertised price, Atlassian purchases use fixed tiers - may overpay

Business + AI

$20/mo

Users: Per user

Storage: Unlimited videos

Limits: Enterprise features still locked

$5/user premium over Business, AI features may not work perfectly on all accents/languages

Enterprise

Free

Users: Unlimited

Storage: Unlimited

Limits: Requires sales call, Long-term commitment expected

Can exceed $40,000/year depending on user count and integrations, Pricing not transparent - must negotiate with sales

Feature Comparison

Feature	D-ID	Loom
Video Generation
Photo-to-avatar video Core feature - but crashes frequently
Watermark-free videos All plans have watermarks including $300/month
Reliable lip-sync Described as 'completely off'
Recording
Screen Recording Full screen, window, or browser tab
Webcam Recording Bubble overlay or full cam
Audio Recording Mic and system audio, sync issues reported
Conversational AI
AI Agents 2.0 200 free sessions, agent limits by plan
Integrations
API access all plans Unique advantage - competitors gate behind enterprise
Atlassian Integration Jira, Confluence, Trello
Audio
Voice cloning Pro plan (1 clone), Advanced (3 clones)
Editing
Basic Editing Trim, cut - no advanced features
Text Overlays Not available - use other tools
Transitions/Effects Not available
Support
Working customer support Support button broken, emails ignored
AI
AI Transcription Business+ tier only
AI Filler Word Removal Business+ tier only
Auto Chapters Business+ tier only
Technical
Firefox compatibility Doesn't work, Chrome also has issues
Billing
Easy cancellation Auto-renew with no-refund fine print
Security
Enterprise certifications No SOC 2, HIPAA, etc.
Password Protection Business tier and above
Sharing
Link Sharing Core feature - easy sharing
Analytics
Engagement Insights Who watched, how long
Platforms
Desktop App Windows, macOS
Chrome Extension Available but less reliable than app
Mobile App iOS, Android - limited features