D-IDvsRunway

Saas52

Saas

Score Comparison

Overall

Pricing

Usability

Performance

Support

Reliability

Onboarding

–

Mobile

Security

Integrations

D-IDRunway

Signals Comparison

Reliability

D-ID

Avatars stuck at 99%, crash, or don't process(9/10)

Runway

Platform full of bugs with failing renders(7/10)
Heavy users get suspended on Unlimited plan(7/10)

Usability

D-ID

Video generation and lip-sync completely off(8/10)
Platform doesn't work in Firefox, broken in Chrome(6/10)
Uploaded videos don't work as instructed(7/10)
Features advertised are beta versions that don't work(7/10)
Images incorrectly flagged as celebrities(5/10)
Completely lacking transparency on features(5/10)
AI voice sunsetting without notice(5/10)

Runway

Slow 'relaxed' queues on non-Unlimited plans(5/10)
Opaque moderation and account actions(6/10)

Support

D-ID

Customer support practically nonexistent(8/10)
Promised refunds never delivered(8/10)

Runway

Abysmal customer support with 1.4/5 Trustpilot rating(9/10)

Pricing

D-ID

Auto-renewal traps with no refund policy(8/10)
$5.99/month only gives 10 minutes with watermark(7/10)
$108/month to unlock essential features(7/10)
Charged multiple times due to system errors(7/10)

Runway

Credits burn extremely quickly with Gen-4(9/10)
No refunds even when service clearly fails(9/10)
Credits don't roll over - expire at billing cycle end(7/10)
'Unlimited' plan still requires credits for quality(7/10)
Exorbitant pricing for unreliable features(7/10)

Performance

D-ID

Rendering takes extremely long time(5/10)

Runway

AI misunderstands prompts and produces irrelevant clips(8/10)
All videos come out silent requiring post-production(6/10)
Video quality inconsistent and often unusable(8/10)
Max video length much shorter than competitors(5/10)

Onboarding

D-ID

No signals

Runway

Free tier only 125 one-time credits(5/10)

Pricing Comparison

D-ID

Trial

Free

Users: 1 user

Storage: 3 minutes

Limits: 3 min total, watermarked, no API, expires in 14 days

Very limited - essentially demo only

Lite

$5.9/mo

Users: 1 user

Storage: 10 minutes/month

Limits: Watermarked, 1 embedded agent only, no voice cloning

D-ID watermark on all videos. Only 10 min for $5.99. 1 hour = $300+ with watermark still.

Pro

Popular

$49.99/mo

Users: 1 user

Storage: More minutes

Limits: Still watermarked, only 1 voice clone, 1 agent

Still watermarked (generic AI). Essential features like multiple voice clones need upgrade.

Advanced

$299.99/mo

Users: 1 user

Storage: High volume

Limits: Generic AI watermark remains, 3 agent limit

Still has watermark. $300/month and can't remove branding. Voice clones limited to 3.

Enterprise

$0/mo

Users: Unlimited

Storage: Custom

Limits: Sales process required, watermark remains even at enterprise

Cannot fully remove watermark - only customize. Custom pricing not disclosed.

Runway

Free

Users: 1 user

Limits: One-time credits only, No recurring allowance, Watermarked output

Credits don't renew, Very limited usage (10-25 sec Gen-4), Must upgrade quickly

Standard

$15/mo

Users: 1 user

Limits: 625 credits = ~50 sec Gen-4, Slow relaxed queue, No priority

$12/mo annual, Gen-4 burns 12 credits/second, Credits don't roll over

Pro

Popular

$35/mo

Users: 1 user

Limits: 2,250 credits = ~3 min Gen-4, Still limited for heavy use

$28/mo annual, Credits still burn fast, No rollover

Unlimited

$95/mo

Users: 1 user

Limits: Heavy users report suspensions, Relaxed queue is slow, Not truly unlimited for Gen-4

$76/mo annual, 'Unlimited' only for basic models, Quality outputs still need credits

Feature Comparison

Feature	D-ID	Runway
Video Generation
Photo-to-avatar video Core feature - but crashes frequently
Watermark-free videos All plans have watermarks including $300/month
Reliable lip-sync Described as 'completely off'
Core
Text-to-video generation Gen-3 and Gen-4 models
Image-to-video Strong capability
Audio generation All videos silent
Conversational AI
AI Agents 2.0 200 free sessions, agent limits by plan
Integrations
API access all plans Unique advantage - competitors gate behind enterprise
Pro editor integration Premiere, Final Cut, DaVinci
Usability
Camera controls Best-in-class precision
Background removal Masking tools available
Audio
Voice cloning Pro plan (1 clone), Advanced (3 clones)
Support
Working customer support Support button broken, emails ignored
Refunds available No refunds offered
Responsive support 1.4/5 Trustpilot rating
Pricing
Free tier 125 one-time credits only
Credit rollover Credits expire monthly
Technical
Firefox compatibility Doesn't work, Chrome also has issues
Billing
Easy cancellation Auto-renew with no-refund fine print
Security
Enterprise certifications No SOC 2, HIPAA, etc.

Signals Comparison

Reliability

D-ID

Avatars stuck at 99%, crash, or don't process(9/10)

Runway

Platform full of bugs with failing renders(7/10)
Heavy users get suspended on Unlimited plan(7/10)

Usability

D-ID

Video generation and lip-sync completely off(8/10)
Platform doesn't work in Firefox, broken in Chrome(6/10)
Uploaded videos don't work as instructed(7/10)
Features advertised are beta versions that don't work(7/10)
Images incorrectly flagged as celebrities(5/10)
Completely lacking transparency on features(5/10)
AI voice sunsetting without notice(5/10)

Runway

Slow 'relaxed' queues on non-Unlimited plans(5/10)
Opaque moderation and account actions(6/10)

Support

D-ID

Customer support practically nonexistent(8/10)
Promised refunds never delivered(8/10)

Runway

Abysmal customer support with 1.4/5 Trustpilot rating(9/10)

Pricing

D-ID

Auto-renewal traps with no refund policy(8/10)
$5.99/month only gives 10 minutes with watermark(7/10)
$108/month to unlock essential features(7/10)
Charged multiple times due to system errors(7/10)

Runway

Credits burn extremely quickly with Gen-4(9/10)
No refunds even when service clearly fails(9/10)
Credits don't roll over - expire at billing cycle end(7/10)
'Unlimited' plan still requires credits for quality(7/10)
Exorbitant pricing for unreliable features(7/10)

Performance

D-ID

Rendering takes extremely long time(5/10)

Runway

AI misunderstands prompts and produces irrelevant clips(8/10)
All videos come out silent requiring post-production(6/10)
Video quality inconsistent and often unusable(8/10)
Max video length much shorter than competitors(5/10)

Onboarding

D-ID

No signals

Runway

Free tier only 125 one-time credits(5/10)

Pricing Comparison

D-ID

Trial

Free

Users: 1 user

Storage: 3 minutes

Limits: 3 min total, watermarked, no API, expires in 14 days

Very limited - essentially demo only

Lite

$5.9/mo

Users: 1 user

Storage: 10 minutes/month

Limits: Watermarked, 1 embedded agent only, no voice cloning

D-ID watermark on all videos. Only 10 min for $5.99. 1 hour = $300+ with watermark still.

Pro

Popular

$49.99/mo

Users: 1 user

Storage: More minutes

Limits: Still watermarked, only 1 voice clone, 1 agent

Still watermarked (generic AI). Essential features like multiple voice clones need upgrade.

Advanced

$299.99/mo

Users: 1 user

Storage: High volume

Limits: Generic AI watermark remains, 3 agent limit

Still has watermark. $300/month and can't remove branding. Voice clones limited to 3.

Enterprise

$0/mo

Users: Unlimited

Storage: Custom

Limits: Sales process required, watermark remains even at enterprise

Cannot fully remove watermark - only customize. Custom pricing not disclosed.

Runway

Free

Users: 1 user

Limits: One-time credits only, No recurring allowance, Watermarked output

Credits don't renew, Very limited usage (10-25 sec Gen-4), Must upgrade quickly

Standard

$15/mo

Users: 1 user

Limits: 625 credits = ~50 sec Gen-4, Slow relaxed queue, No priority

$12/mo annual, Gen-4 burns 12 credits/second, Credits don't roll over

Pro

Popular

$35/mo

Users: 1 user

Limits: 2,250 credits = ~3 min Gen-4, Still limited for heavy use

$28/mo annual, Credits still burn fast, No rollover

Unlimited

$95/mo

Users: 1 user

Limits: Heavy users report suspensions, Relaxed queue is slow, Not truly unlimited for Gen-4

$76/mo annual, 'Unlimited' only for basic models, Quality outputs still need credits

Feature Comparison

Feature	D-ID	Runway
Video Generation
Photo-to-avatar video Core feature - but crashes frequently
Watermark-free videos All plans have watermarks including $300/month
Reliable lip-sync Described as 'completely off'
Core
Text-to-video generation Gen-3 and Gen-4 models
Image-to-video Strong capability
Audio generation All videos silent
Conversational AI
AI Agents 2.0 200 free sessions, agent limits by plan
Integrations
API access all plans Unique advantage - competitors gate behind enterprise
Pro editor integration Premiere, Final Cut, DaVinci
Usability
Camera controls Best-in-class precision
Background removal Masking tools available
Audio
Voice cloning Pro plan (1 clone), Advanced (3 clones)
Support
Working customer support Support button broken, emails ignored
Refunds available No refunds offered
Responsive support 1.4/5 Trustpilot rating
Pricing
Free tier 125 one-time credits only
Credit rollover Credits expire monthly
Technical
Firefox compatibility Doesn't work, Chrome also has issues
Billing
Easy cancellation Auto-renew with no-refund fine print
Security
Enterprise certifications No SOC 2, HIPAA, etc.