D-IDvsSynthesia
Score Comparison
Signals Comparison
D-ID
- Avatars stuck at 99%, crash, or don't process(9/10)
Synthesia
- Videos stuck at 99% or fail to render(7/10)
- Render queues at peak times(4/10)
D-ID
- Video generation and lip-sync completely off(8/10)
- Platform doesn't work in Firefox, broken in Chrome(6/10)
- Uploaded videos don't work as instructed(7/10)
- Features advertised are beta versions that don't work(7/10)
- Images incorrectly flagged as celebrities(5/10)
- Completely lacking transparency on features(5/10)
- AI voice sunsetting without notice(5/10)
Synthesia
- Every video requires human review - adds days(7/10)
- Avatar quality and lip-sync issues(6/10)
- Custom avatar creation rejected for minor issues(6/10)
- Robotic voices on longer narrations(5/10)
- Limited editor requires external tools(5/10)
- No control over avatar gestures and expressions(5/10)
D-ID
- Customer support practically nonexistent(8/10)
- Promised refunds never delivered(8/10)
Synthesia
- Inconsistent and unpredictable content moderation(9/10)
- Accounts banned within minutes of subscribing(10/10)
- Customer support hides behind policy links(7/10)
- No self-service account deletion(4/10)
D-ID
- Auto-renewal traps with no refund policy(8/10)
- $5.99/month only gives 10 minutes with watermark(7/10)
- $108/month to unlock essential features(7/10)
- Charged multiple times due to system errors(7/10)
Synthesia
- Strict no-refund policy even for immediate issues(9/10)
- Credits don't roll over month to month(6/10)
- Enterprise pricing escalates with seats and workspaces(6/10)
D-ID
- Rendering takes extremely long time(5/10)
Synthesia
No signals
Pricing Comparison
D-ID
Users: 1 user
Storage: 3 minutes
Limits: 3 min total, watermarked, no API, expires in 14 days
Users: 1 user
Storage: 10 minutes/month
Limits: Watermarked, 1 embedded agent only, no voice cloning
Users: 1 user
Storage: More minutes
Limits: Still watermarked, only 1 voice clone, 1 agent
Users: 1 user
Storage: High volume
Limits: Generic AI watermark remains, 3 agent limit
Users: Unlimited
Storage: Custom
Limits: Sales process required, watermark remains even at enterprise
Synthesia
Users: 1 user
Storage: Limited
Limits: 3 min/month total, only 9 avatars, watermarked, no downloads
Users: 1 user
Storage: 10 minutes video/month
Limits: No custom avatars, no API, limited collaboration, no advanced brand control
Users: 1 user
Storage: 360 minutes video/year
Limits: No team features, no SSO, credits still expire monthly
Users: Unlimited
Storage: Custom
Limits: Must contact sales, long procurement, minimum commitments
Users: Varies
Storage: Based on purchase
Limits: Credits still expire, no rollover
Feature Comparison
| Feature | D-ID | Synthesia |
|---|---|---|
| Video Generation | ||
| Photo-to-avatar video Core feature - but crashes frequently | ||
| AI avatars (125+) | ||
| Text-to-video Requires human review (1-2 days) | ||
| Custom avatars Enterprise only | ||
| Watermark-free videos All plans have watermarks including $300/month | ||
| Reliable lip-sync Described as 'completely off' | ||
| Instant video generation All videos require human review | ||
| Conversational AI | ||
| AI Agents 2.0 200 free sessions, agent limits by plan | ||
| Integrations | ||
| API access all plans Unique advantage - competitors gate behind enterprise | ||
| API access Enterprise only | ||
| LMS integration Enterprise tier | ||
| Localization | ||
| Multi-language support 80+ languages | ||
| Audio | ||
| Voice cloning Pro plan (1 clone), Advanced (3 clones) | ||
| Support | ||
| Working customer support Support button broken, emails ignored | ||
| Security | ||
| SSO Enterprise only | ||
| Enterprise certifications No SOC 2, HIPAA, etc. | ||
| Technical | ||
| Firefox compatibility Doesn't work, Chrome also has issues | ||
| AI Features | ||
| AI Playground Veo 3.1, Sora 2 access - all plans | ||
| Billing | ||
| Easy cancellation Auto-renew with no-refund fine print | ||
| Credit rollover Credits expire monthly | ||