DripvsKlaviyo

Drip

• Expensive compared to similar tools - no free plan(8/10)
• Live chat support requires $99+/month plan(5/10)

Klaviyo

• Repeated price hikes - third increase in 4 years (up to 25%)(10/10)
• Pricing based on ALL profiles, not just active subscribers(9/10)
• Too expensive for small e-commerce startups(7/10)
• February 2025 billing change shocked legacy users(8/10)
• SMS credits cost extra on top of already expensive plans(6/10)

Drip

• Constant bugs - 'error please refresh' messages and freezing(8/10)
• Steep learning curve - hard to find where things are(6/10)
• Template library feels limited and constraining(5/10)
• Email builder doesn't save font and color settings(7/10)
• No A/B testing in Broadcasts or Workflows(6/10)

Klaviyo

• Steep learning curve despite powerful features(5/10)
• Basic functions unnecessarily complex and time-consuming(6/10)

Drip

• Support is slow and gives incomplete answers(8/10)

Klaviyo

• No phone support - email and chatbot-based help only(8/10)
• Support just repeats documentation without real help(7/10)

Drip

• No landing page builder - missing expected feature(6/10)
• Analytics and reporting lack depth(6/10)

Klaviyo

No signals

Drip

• Campaign emails going out at wrong times(7/10)

Klaviyo

No signals

Drip

• Not suitable for non-ecommerce businesses(7/10)

Klaviyo

• Duplicate profiles created with no easy way to merge(7/10)

Drip

No signals

Klaviyo

• Accounts suspended without warning or explanation(9/10)

Drip

No signals

Klaviyo

• Segment loading and template editor painfully slow(7/10)