FathomvsFireflies.ai

Fathom

• Visible bot disrupts meetings and makes participants uncomfortable(7/10)
• Timestamps extremely inaccurate(6/10)
• Summaries jumble conversation flow and mix up tasks(5/10)
• 'Your questions' section often irrelevant(4/10)
• Bot takes up Zoom window and ends up in breakout rooms(5/10)
• Transcription struggles with background noise and crosstalk(5/10)
• Summaries lack detail and control(5/10)

Fireflies.ai

• Bot is impossible to remove once it joins(9/10)
• Summaries too high-level and lose important nuance(6/10)
• Struggles with accents, jargon, and overlapping speech(6/10)
• Duplicate recordings when multiple team members have accounts(5/10)
• Auto-join causes friction with clients(6/10)
• Confusing download process for transcripts(4/10)
• Can be excluded by meeting participants(5/10)

Fathom

• Free tier limited to only 5 AI summaries per month(7/10)

Fireflies.ai

• Confusing credits system makes free plan misleading(7/10)
• Billing traps with grey cancel buttons and surprise charges(9/10)
• Pro plan 'unlimited' features don't actually work(7/10)
• Expensive compared to alternatives(5/10)

Fathom

• No mobile app for in-person meetings(6/10)

Fireflies.ai

No signals

Fathom

• Bot crashes during meetings and keeps rejoining(7/10)
• Users lost access to years of transcripts(10/10)

Fireflies.ai

No signals

Fathom

• CRM sync issues unresolved for weeks(6/10)

Fireflies.ai

No signals

Fathom

No signals

Fireflies.ai

• BIPA class action lawsuit over biometric data collection(10/10)
• Continues sending summaries after users opt out(8/10)

Fathom

No signals

Fireflies.ai

• Shockingly bad customer service(8/10)