Fireflies.aivsGrain

Saas

Saas58

Score Comparison

Overall

Pricing

Usability

Performance

Support

Reliability

Onboarding

Mobile

Security

Integrations

Fireflies.aiGrain

Signals Comparison

Security

Fireflies.ai

BIPA class action lawsuit over biometric data collection(10/10)
Continues sending summaries after users opt out(8/10)

Grain

No signals

Usability

Fireflies.ai

Bot is impossible to remove once it joins(9/10)
Summaries too high-level and lose important nuance(6/10)
Struggles with accents, jargon, and overlapping speech(6/10)
Duplicate recordings when multiple team members have accounts(5/10)
Auto-join causes friction with clients(6/10)
Confusing download process for transcripts(4/10)
Can be excluded by meeting participants(5/10)

Grain

Removed In-Meeting Note-Taker Feature(6/10)
No Live Audio Transcription(5/10)
English-Only Platform(6/10)
Cannot Add Metadata Tags to Videos(6/10)
Awful Transcript Formatting When Copying(5/10)

Pricing

Fireflies.ai

Confusing credits system makes free plan misleading(7/10)
Billing traps with grey cancel buttons and surprise charges(9/10)
Pro plan 'unlimited' features don't actually work(7/10)
Expensive compared to alternatives(5/10)

Grain

Pricey for Smaller Teams(6/10)

Support

Fireflies.ai

Shockingly bad customer service(8/10)

Grain

No signals

Reliability

Fireflies.ai

No signals

Grain

Tool Can Be Flaky Sometimes(5/10)

Performance

Fireflies.ai

No signals

Grain

Struggles with Fast-Paced Discussions(6/10)
AI Inaccuracy with Phrase Recognition(7/10)
Transcription Quality Varies with Accents(6/10)
Transcription Not at Dictation App Level(6/10)

Integrations

Fireflies.ai

No signals

Grain

Only 7 Integrations Available(7/10)
HubSpot Integration Can't Differentiate Meetings from Calls(6/10)

Mobile

Fireflies.ai

No signals

Grain

No Mobile App for iOS(7/10)

Pricing Comparison

Fireflies.ai

Free

Users: 1 user

Storage: 800 minutes

Limits: 800 minutes storage cap, Limited AI features via credits, No CRM integrations

Confusing credits system varies by signup method, Storage limited to 800 min total, Summaries use credits

Pro (Monthly)

$18/mo

Users: Per user

Storage: 8,000 minutes

Limits: Storage capped at 8000 min, No video recording, Per-seat pricing adds up

8000 min storage cap (about 133 hours), Audio only (no video), Some 'unlimited' features have limits

Pro (Annual)

Popular

$10/yr

Users: Per user

Storage: 8,000 minutes

Limits: 8000 min storage, Annual commitment required

Full year commitment, Storage still capped, Refund difficulties reported

Business (Monthly)

$29/mo

Users: Per user

Storage: Unlimited

Limits: High per-user cost, Per-seat pricing

Expensive per-seat cost, Teams need minimum users, Full features unclear until you upgrade

Business (Annual)

$19/yr

Users: Per user

Storage: Unlimited

Limits: Locked in for year, Per-seat pricing

Annual commitment, Per-user pricing scales with team, Cancellation issues reported

Enterprise

$39/yr

Users: Per user

Storage: Unlimited

Limits: Requires sales negotiation, Custom contracts

Requires annual contract, Price is minimum starting point

Grain

Free

Users: Unlimited users

Storage: Limited recordings

Limits: No advanced AI insights, limited export options, no priority support

Limited recording storage, basic features only, no CRM integrations

Starter

Popular

$15/yr

Users: Per seat

Storage: Unlimited

Limits: Limited AI features, basic analytics only

Billed annually at $180/seat/year. Per-seat pricing adds up for teams. Advanced features require Business plan.

Business

$29/yr

Users: Per seat

Storage: Unlimited

Limits: No SSO, no custom data retention policies

Billed annually at $348/seat/year. For a team of 10, that's $3,480/year. Enterprise features require contacting sales.

Enterprise

$0/mo

Users: Custom

Storage: Custom

Limits: Contact sales for pricing

Custom pricing requires sales contact, likely requires annual commitment

Feature Comparison

Feature	Fireflies.ai	Grain
Core Features
Meeting transcription 100+ languages
AI summaries Often too high-level
Action item detection Variable accuracy
Conversation analytics Business plan+
Video recording Business plan only
Platforms
Zoom Recording
Google Meet Recording
Microsoft Teams Recording
Features
Video Clip Creation Core strength
Highlight Sharing
Integrations
Zoom integration Auto-join available
Google Meet integration Auto-join available
Microsoft Teams integration Auto-join available
CRM integrations HubSpot, Salesforce, Pipedrive
Slack integration Available
HubSpot Integration Can't differentiate meetings/calls
Mobile app iOS and Android
Salesforce Integration Business plan
Slack Integration
AI Features
AI Meeting Summaries
Transcription
Real-time Transcription Post-meeting only
Multilingual Support English only
Mobile
Mobile App (iOS) Major gap
Pricing
Free tier 800 min, confusing credits
Usability
Searchable archive AskFred AI search
Organization
Custom Metadata Tags Cannot tag videos
Security
SSO Business plan+
Storage
Unlimited Recordings Paid plans

Signals Comparison

Security

Fireflies.ai

BIPA class action lawsuit over biometric data collection(10/10)
Continues sending summaries after users opt out(8/10)

Grain

No signals

Usability

Fireflies.ai

Bot is impossible to remove once it joins(9/10)
Summaries too high-level and lose important nuance(6/10)
Struggles with accents, jargon, and overlapping speech(6/10)
Duplicate recordings when multiple team members have accounts(5/10)
Auto-join causes friction with clients(6/10)
Confusing download process for transcripts(4/10)
Can be excluded by meeting participants(5/10)

Grain

Removed In-Meeting Note-Taker Feature(6/10)
No Live Audio Transcription(5/10)
English-Only Platform(6/10)
Cannot Add Metadata Tags to Videos(6/10)
Awful Transcript Formatting When Copying(5/10)

Pricing

Fireflies.ai

Confusing credits system makes free plan misleading(7/10)
Billing traps with grey cancel buttons and surprise charges(9/10)
Pro plan 'unlimited' features don't actually work(7/10)
Expensive compared to alternatives(5/10)

Grain

Pricey for Smaller Teams(6/10)

Support

Fireflies.ai

Shockingly bad customer service(8/10)

Grain

No signals

Reliability

Fireflies.ai

No signals

Grain

Tool Can Be Flaky Sometimes(5/10)

Performance

Fireflies.ai

No signals

Grain

Struggles with Fast-Paced Discussions(6/10)
AI Inaccuracy with Phrase Recognition(7/10)
Transcription Quality Varies with Accents(6/10)
Transcription Not at Dictation App Level(6/10)

Integrations

Fireflies.ai

No signals

Grain

Only 7 Integrations Available(7/10)
HubSpot Integration Can't Differentiate Meetings from Calls(6/10)

Mobile

Fireflies.ai

No signals

Grain

No Mobile App for iOS(7/10)

Pricing Comparison

Fireflies.ai

Free

Users: 1 user

Storage: 800 minutes

Limits: 800 minutes storage cap, Limited AI features via credits, No CRM integrations

Confusing credits system varies by signup method, Storage limited to 800 min total, Summaries use credits

Pro (Monthly)

$18/mo

Users: Per user

Storage: 8,000 minutes

Limits: Storage capped at 8000 min, No video recording, Per-seat pricing adds up

8000 min storage cap (about 133 hours), Audio only (no video), Some 'unlimited' features have limits

Pro (Annual)

Popular

$10/yr

Users: Per user

Storage: 8,000 minutes

Limits: 8000 min storage, Annual commitment required

Full year commitment, Storage still capped, Refund difficulties reported

Business (Monthly)

$29/mo

Users: Per user

Storage: Unlimited

Limits: High per-user cost, Per-seat pricing

Expensive per-seat cost, Teams need minimum users, Full features unclear until you upgrade

Business (Annual)

$19/yr

Users: Per user

Storage: Unlimited

Limits: Locked in for year, Per-seat pricing

Annual commitment, Per-user pricing scales with team, Cancellation issues reported

Enterprise

$39/yr

Users: Per user

Storage: Unlimited

Limits: Requires sales negotiation, Custom contracts

Requires annual contract, Price is minimum starting point

Grain

Free

Users: Unlimited users

Storage: Limited recordings

Limits: No advanced AI insights, limited export options, no priority support

Limited recording storage, basic features only, no CRM integrations

Starter

Popular

$15/yr

Users: Per seat

Storage: Unlimited

Limits: Limited AI features, basic analytics only

Billed annually at $180/seat/year. Per-seat pricing adds up for teams. Advanced features require Business plan.

Business

$29/yr

Users: Per seat

Storage: Unlimited

Limits: No SSO, no custom data retention policies

Billed annually at $348/seat/year. For a team of 10, that's $3,480/year. Enterprise features require contacting sales.

Enterprise

$0/mo

Users: Custom

Storage: Custom

Limits: Contact sales for pricing

Custom pricing requires sales contact, likely requires annual commitment

Feature Comparison

Feature	Fireflies.ai	Grain
Core Features
Meeting transcription 100+ languages
AI summaries Often too high-level
Action item detection Variable accuracy
Conversation analytics Business plan+
Video recording Business plan only
Platforms
Zoom Recording
Google Meet Recording
Microsoft Teams Recording
Features
Video Clip Creation Core strength
Highlight Sharing
Integrations
Zoom integration Auto-join available
Google Meet integration Auto-join available
Microsoft Teams integration Auto-join available
CRM integrations HubSpot, Salesforce, Pipedrive
Slack integration Available
HubSpot Integration Can't differentiate meetings/calls
Mobile app iOS and Android
Salesforce Integration Business plan
Slack Integration
AI Features
AI Meeting Summaries
Transcription
Real-time Transcription Post-meeting only
Multilingual Support English only
Mobile
Mobile App (iOS) Major gap
Pricing
Free tier 800 min, confusing credits
Usability
Searchable archive AskFred AI search
Organization
Custom Metadata Tags Cannot tag videos
Security
SSO Business plan+
Storage
Unlimited Recordings Paid plans