Fireflies.aivsOtter.ai

Saas

Score Comparison

Overall

Pricing

Usability

Performance

Support

Reliability

Onboarding

Mobile

Security

Integrations

Fireflies.aiOtter.ai

Signals Comparison

Security

Fireflies.ai

BIPA class action lawsuit over biometric data collection(10/10)
Continues sending summaries after users opt out(8/10)

Otter.ai

Federal class-action lawsuit over privacy violations(10/10)
OtterPilot joins meetings without permission(9/10)
Data used to train AI without explicit consent(8/10)

Usability

Fireflies.ai

Bot is impossible to remove once it joins(9/10)
Summaries too high-level and lose important nuance(6/10)
Struggles with accents, jargon, and overlapping speech(6/10)
Duplicate recordings when multiple team members have accounts(5/10)
Auto-join causes friction with clients(6/10)
Confusing download process for transcripts(4/10)
Can be excluded by meeting participants(5/10)

Otter.ai

Transcription accuracy around 85% requires constant editing(8/10)
Speaker identification fails - endless 'Speaker 1, Speaker 2'(7/10)
Action items and summaries are generic and useless(6/10)
Struggles with accents and non-native speakers(6/10)
Notes only accessible with Otter account(5/10)

Pricing

Fireflies.ai

Confusing credits system makes free plan misleading(7/10)
Billing traps with grey cancel buttons and surprise charges(9/10)
Pro plan 'unlimited' features don't actually work(7/10)
Expensive compared to alternatives(5/10)

Otter.ai

Unauthorized charges and billing nightmares(9/10)
Free tier severely limited - 300 minutes, 30-min cap(6/10)
'Shrinkflation' gives fewer minutes for same price(6/10)
Confusing cancellation process(7/10)

Support

Fireflies.ai

Shockingly bad customer service(8/10)

Otter.ai

Customer service is non-existent(8/10)

Reliability

Fireflies.ai

No signals

Otter.ai

Fails to capture transcripts reliably(7/10)

Pricing Comparison

Fireflies.ai

Free

Users: 1 user

Storage: 800 minutes

Limits: 800 minutes storage cap, Limited AI features via credits, No CRM integrations

Confusing credits system varies by signup method, Storage limited to 800 min total, Summaries use credits

Pro (Monthly)

$18/mo

Users: Per user

Storage: 8,000 minutes

Limits: Storage capped at 8000 min, No video recording, Per-seat pricing adds up

8000 min storage cap (about 133 hours), Audio only (no video), Some 'unlimited' features have limits

Pro (Annual)

Popular

$10/yr

Users: Per user

Storage: 8,000 minutes

Limits: 8000 min storage, Annual commitment required

Full year commitment, Storage still capped, Refund difficulties reported

Business (Monthly)

$29/mo

Users: Per user

Storage: Unlimited

Limits: High per-user cost, Per-seat pricing

Expensive per-seat cost, Teams need minimum users, Full features unclear until you upgrade

Business (Annual)

$19/yr

Users: Per user

Storage: Unlimited

Limits: Locked in for year, Per-seat pricing

Annual commitment, Per-user pricing scales with team, Cancellation issues reported

Enterprise

$39/yr

Users: Per user

Storage: Unlimited

Limits: Requires sales negotiation, Custom contracts

Requires annual contract, Price is minimum starting point

Otter.ai

Free (Basic)

Free

Users: 1 user

Limits: 300 minutes/month, 30-min cap per meeting, Very limited file uploads

No OtterPilot auto-join, No team sharing, File uploads are lifetime limit not monthly

Pro (Monthly)

$16.99/mo

Users: 1 user

Limits: 1200 minutes/month cap, Single user

Still has minute limits, Higher price vs annual, Minutes don't roll over

Pro (Annual)

Popular

$100/yr

Users: 1 user

Limits: 1200 minutes/month, Minutes don't roll over, Locked for year

Large upfront payment, Still has minute limits, Refund difficulties reported

Business (Monthly)

$30/mo

Users: Per user

Limits: 6000 minutes/month total, Per-user cost

Per-user pricing adds up, Annual contract may be required for discount

Business (Annual)

$20/yr

Users: Per user

Limits: 6000 minutes/month shared, Requires annual commitment

Annual commitment required, Per-user pricing scales with team size

Enterprise

$0/mo

Users: Custom

Limits: Requires sales negotiation, Long-term contract

Contracts typically $15,000-$35,000/year, Average around $17,400

Feature Comparison

Feature	Fireflies.ai	Otter.ai
Core Features
Meeting transcription 100+ languages
Real-time transcription ~85% accuracy
AI summaries Often too high-level
Meeting recording Audio and video
Action item detection Variable accuracy
Conversation analytics Business plan+
Video recording Business plan only
Speaker identification Frequently fails
Integrations
Zoom integration Auto-join available
Google Meet integration Auto-join available
Microsoft Teams integration Auto-join available
CRM integrations HubSpot, Salesforce, Pipedrive
Slack integration Available
Mobile app iOS and Android
Usability
Collaborative editing Real-time
Searchable archive AskFred AI search
External sharing Requires recipient account
Pricing
Free tier 800 min, confusing credits
Student discount 20% off with .edu
Security
SSO Business plan+

Signals Comparison

Security

Fireflies.ai

BIPA class action lawsuit over biometric data collection(10/10)
Continues sending summaries after users opt out(8/10)

Otter.ai

Federal class-action lawsuit over privacy violations(10/10)
OtterPilot joins meetings without permission(9/10)
Data used to train AI without explicit consent(8/10)

Usability

Fireflies.ai

Bot is impossible to remove once it joins(9/10)
Summaries too high-level and lose important nuance(6/10)
Struggles with accents, jargon, and overlapping speech(6/10)
Duplicate recordings when multiple team members have accounts(5/10)
Auto-join causes friction with clients(6/10)
Confusing download process for transcripts(4/10)
Can be excluded by meeting participants(5/10)

Otter.ai

Transcription accuracy around 85% requires constant editing(8/10)
Speaker identification fails - endless 'Speaker 1, Speaker 2'(7/10)
Action items and summaries are generic and useless(6/10)
Struggles with accents and non-native speakers(6/10)
Notes only accessible with Otter account(5/10)

Pricing

Fireflies.ai

Confusing credits system makes free plan misleading(7/10)
Billing traps with grey cancel buttons and surprise charges(9/10)
Pro plan 'unlimited' features don't actually work(7/10)
Expensive compared to alternatives(5/10)

Otter.ai

Unauthorized charges and billing nightmares(9/10)
Free tier severely limited - 300 minutes, 30-min cap(6/10)
'Shrinkflation' gives fewer minutes for same price(6/10)
Confusing cancellation process(7/10)

Support

Fireflies.ai

Shockingly bad customer service(8/10)

Otter.ai

Customer service is non-existent(8/10)

Reliability

Fireflies.ai

No signals

Otter.ai

Fails to capture transcripts reliably(7/10)

Pricing Comparison

Fireflies.ai

Free

Users: 1 user

Storage: 800 minutes

Limits: 800 minutes storage cap, Limited AI features via credits, No CRM integrations

Confusing credits system varies by signup method, Storage limited to 800 min total, Summaries use credits

Pro (Monthly)

$18/mo

Users: Per user

Storage: 8,000 minutes

Limits: Storage capped at 8000 min, No video recording, Per-seat pricing adds up

8000 min storage cap (about 133 hours), Audio only (no video), Some 'unlimited' features have limits

Pro (Annual)

Popular

$10/yr

Users: Per user

Storage: 8,000 minutes

Limits: 8000 min storage, Annual commitment required

Full year commitment, Storage still capped, Refund difficulties reported

Business (Monthly)

$29/mo

Users: Per user

Storage: Unlimited

Limits: High per-user cost, Per-seat pricing

Expensive per-seat cost, Teams need minimum users, Full features unclear until you upgrade

Business (Annual)

$19/yr

Users: Per user

Storage: Unlimited

Limits: Locked in for year, Per-seat pricing

Annual commitment, Per-user pricing scales with team, Cancellation issues reported

Enterprise

$39/yr

Users: Per user

Storage: Unlimited

Limits: Requires sales negotiation, Custom contracts

Requires annual contract, Price is minimum starting point

Otter.ai

Free (Basic)

Free

Users: 1 user

Limits: 300 minutes/month, 30-min cap per meeting, Very limited file uploads

No OtterPilot auto-join, No team sharing, File uploads are lifetime limit not monthly

Pro (Monthly)

$16.99/mo

Users: 1 user

Limits: 1200 minutes/month cap, Single user

Still has minute limits, Higher price vs annual, Minutes don't roll over

Pro (Annual)

Popular

$100/yr

Users: 1 user

Limits: 1200 minutes/month, Minutes don't roll over, Locked for year

Large upfront payment, Still has minute limits, Refund difficulties reported

Business (Monthly)

$30/mo

Users: Per user

Limits: 6000 minutes/month total, Per-user cost

Per-user pricing adds up, Annual contract may be required for discount

Business (Annual)

$20/yr

Users: Per user

Limits: 6000 minutes/month shared, Requires annual commitment

Annual commitment required, Per-user pricing scales with team size

Enterprise

$0/mo

Users: Custom

Limits: Requires sales negotiation, Long-term contract

Contracts typically $15,000-$35,000/year, Average around $17,400

Feature Comparison

Feature	Fireflies.ai	Otter.ai
Core Features
Meeting transcription 100+ languages
Real-time transcription ~85% accuracy
AI summaries Often too high-level
Meeting recording Audio and video
Action item detection Variable accuracy
Conversation analytics Business plan+
Video recording Business plan only
Speaker identification Frequently fails
Integrations
Zoom integration Auto-join available
Google Meet integration Auto-join available
Microsoft Teams integration Auto-join available
CRM integrations HubSpot, Salesforce, Pipedrive
Slack integration Available
Mobile app iOS and Android
Usability
Collaborative editing Real-time
Searchable archive AskFred AI search
External sharing Requires recipient account
Pricing
Free tier 800 min, confusing credits
Student discount 20% off with .edu
Security
SSO Business plan+