Fireflies.aivstl;dv

Saas

AI Tool52

Score Comparison

Overall

Pricing

Usability

Performance

Support

Reliability

Onboarding

Mobile

Security

Integrations

Fireflies.aitl;dv

Signals Comparison

Security

Fireflies.ai

BIPA class action lawsuit over biometric data collection(10/10)
Continues sending summaries after users opt out(8/10)

tl;dv

No signals

Usability

Fireflies.ai

Bot is impossible to remove once it joins(9/10)
Summaries too high-level and lose important nuance(6/10)
Struggles with accents, jargon, and overlapping speech(6/10)
Duplicate recordings when multiple team members have accounts(5/10)
Auto-join causes friction with clients(6/10)
Confusing download process for transcripts(4/10)
Can be excluded by meeting participants(5/10)

tl;dv

AI Summaries Miss Critical Nuances(7/10)
Video Library Organization Is a Mess(6/10)
Search Functionality Unreliable(6/10)
Cannot Add Custom Terminology(6/10)

Pricing

Fireflies.ai

Confusing credits system makes free plan misleading(7/10)
Billing traps with grey cancel buttons and surprise charges(9/10)
Pro plan 'unlimited' features don't actually work(7/10)
Expensive compared to alternatives(5/10)

tl;dv

Pro Plan Expensive vs Competition(6/10)
Free Tier Severely Limited - 10 AI Summaries Lifetime(7/10)
Paid Plans Don't Allow Full Transcript Export(8/10)

Support

Fireflies.ai

Shockingly bad customer service(8/10)

tl;dv

No Refunds Even When Features Don't Work(8/10)

Performance

Fireflies.ai

No signals

tl;dv

Transcription Accuracy Only 85-90%(8/10)
Speaker Identification Fails with Overlapping Speech(7/10)

Reliability

Fireflies.ai

No signals

tl;dv

Bot Attaches Without Invitation(9/10)
Buggy Recordings and Processing Delays(7/10)

Integrations

Fireflies.ai

No signals

tl;dv

Limited Free-Tier Integrations(5/10)

Pricing Comparison

Fireflies.ai

Free

Users: 1 user

Storage: 800 minutes

Limits: 800 minutes storage cap, Limited AI features via credits, No CRM integrations

Confusing credits system varies by signup method, Storage limited to 800 min total, Summaries use credits

Pro (Monthly)

$18/mo

Users: Per user

Storage: 8,000 minutes

Limits: Storage capped at 8000 min, No video recording, Per-seat pricing adds up

8000 min storage cap (about 133 hours), Audio only (no video), Some 'unlimited' features have limits

Pro (Annual)

Popular

$10/yr

Users: Per user

Storage: 8,000 minutes

Limits: 8000 min storage, Annual commitment required

Full year commitment, Storage still capped, Refund difficulties reported

Business (Monthly)

$29/mo

Users: Per user

Storage: Unlimited

Limits: High per-user cost, Per-seat pricing

Expensive per-seat cost, Teams need minimum users, Full features unclear until you upgrade

Business (Annual)

$19/yr

Users: Per user

Storage: Unlimited

Limits: Locked in for year, Per-seat pricing

Annual commitment, Per-user pricing scales with team, Cancellation issues reported

Enterprise

$39/yr

Users: Per user

Storage: Unlimited

Limits: Requires sales negotiation, Custom contracts

Requires annual contract, Price is minimum starting point

tl;dv

Free

Users: Unlimited

Storage: 90 days retention

Limits: No custom vocabulary, no advanced search, basic export only, no priority support

Only 10 AI summaries total (not monthly), recordings deleted after 90 days, limited integrations, no CRM access

Pro

Popular

$18/yr

Users: Per user

Storage: Unlimited

Limits: No multi-meeting insights, no custom AI playbooks

Billed annually at $216/year. Monthly option is $29/month - 60% more expensive. Per-user pricing adds up for teams.

Business

$59/yr

Users: Per user

Storage: Unlimited

Limits: Full enterprise features still require Enterprise plan

Billed annually at $708/user/year. For a team of 5, that's $3,540/year. Enterprise SSO requires contacting sales.

Enterprise

$0/mo

Users: Unlimited

Storage: Custom

Limits: Contact sales for pricing

Requires annual contract, pricing not transparent - must contact sales

Feature Comparison

Feature	Fireflies.ai	tl;dv
Core Features
Meeting transcription 100+ languages
AI summaries Often too high-level
Action item detection Variable accuracy
Conversation analytics Business plan+
Video recording Business plan only
Platforms
Zoom Recording
Google Meet Recording
Microsoft Teams Recording
AI Features
AI Meeting Summaries 10 lifetime on free, unlimited on paid
Features
Timestamped Clips
Integrations
Zoom integration Auto-join available
Google Meet integration Auto-join available
Microsoft Teams integration Auto-join available
CRM integrations HubSpot, Salesforce, Pipedrive
CRM Integration (Salesforce) Paid plans only
Slack integration Available
CRM Integration (HubSpot) Paid plans only
Mobile app iOS and Android
Slack Integration
Transcription
Speaker Identification Struggles with overlapping speech
Custom Vocabulary Cannot add custom terms
Real-time Transcription Post-meeting only
Multi-language Support 30+ languages
Pricing
Free tier 800 min, confusing credits
Usability
Searchable archive AskFred AI search
Export
Full Transcript Export Limited despite marketing claims
Security
SSO Business plan+
Privacy
Bot-free Recording Bot visible in meetings

Signals Comparison

Security

Fireflies.ai

BIPA class action lawsuit over biometric data collection(10/10)
Continues sending summaries after users opt out(8/10)

tl;dv

No signals

Usability

Fireflies.ai

Bot is impossible to remove once it joins(9/10)
Summaries too high-level and lose important nuance(6/10)
Struggles with accents, jargon, and overlapping speech(6/10)
Duplicate recordings when multiple team members have accounts(5/10)
Auto-join causes friction with clients(6/10)
Confusing download process for transcripts(4/10)
Can be excluded by meeting participants(5/10)

tl;dv

AI Summaries Miss Critical Nuances(7/10)
Video Library Organization Is a Mess(6/10)
Search Functionality Unreliable(6/10)
Cannot Add Custom Terminology(6/10)

Pricing

Fireflies.ai

Confusing credits system makes free plan misleading(7/10)
Billing traps with grey cancel buttons and surprise charges(9/10)
Pro plan 'unlimited' features don't actually work(7/10)
Expensive compared to alternatives(5/10)

tl;dv

Pro Plan Expensive vs Competition(6/10)
Free Tier Severely Limited - 10 AI Summaries Lifetime(7/10)
Paid Plans Don't Allow Full Transcript Export(8/10)

Support

Fireflies.ai

Shockingly bad customer service(8/10)

tl;dv

No Refunds Even When Features Don't Work(8/10)

Performance

Fireflies.ai

No signals

tl;dv

Transcription Accuracy Only 85-90%(8/10)
Speaker Identification Fails with Overlapping Speech(7/10)

Reliability

Fireflies.ai

No signals

tl;dv

Bot Attaches Without Invitation(9/10)
Buggy Recordings and Processing Delays(7/10)

Integrations

Fireflies.ai

No signals

tl;dv

Limited Free-Tier Integrations(5/10)

Pricing Comparison

Fireflies.ai

Free

Users: 1 user

Storage: 800 minutes

Limits: 800 minutes storage cap, Limited AI features via credits, No CRM integrations

Confusing credits system varies by signup method, Storage limited to 800 min total, Summaries use credits

Pro (Monthly)

$18/mo

Users: Per user

Storage: 8,000 minutes

Limits: Storage capped at 8000 min, No video recording, Per-seat pricing adds up

8000 min storage cap (about 133 hours), Audio only (no video), Some 'unlimited' features have limits

Pro (Annual)

Popular

$10/yr

Users: Per user

Storage: 8,000 minutes

Limits: 8000 min storage, Annual commitment required

Full year commitment, Storage still capped, Refund difficulties reported

Business (Monthly)

$29/mo

Users: Per user

Storage: Unlimited

Limits: High per-user cost, Per-seat pricing

Expensive per-seat cost, Teams need minimum users, Full features unclear until you upgrade

Business (Annual)

$19/yr

Users: Per user

Storage: Unlimited

Limits: Locked in for year, Per-seat pricing

Annual commitment, Per-user pricing scales with team, Cancellation issues reported

Enterprise

$39/yr

Users: Per user

Storage: Unlimited

Limits: Requires sales negotiation, Custom contracts

Requires annual contract, Price is minimum starting point

tl;dv

Free

Users: Unlimited

Storage: 90 days retention

Limits: No custom vocabulary, no advanced search, basic export only, no priority support

Only 10 AI summaries total (not monthly), recordings deleted after 90 days, limited integrations, no CRM access

Pro

Popular

$18/yr

Users: Per user

Storage: Unlimited

Limits: No multi-meeting insights, no custom AI playbooks

Billed annually at $216/year. Monthly option is $29/month - 60% more expensive. Per-user pricing adds up for teams.

Business

$59/yr

Users: Per user

Storage: Unlimited

Limits: Full enterprise features still require Enterprise plan

Billed annually at $708/user/year. For a team of 5, that's $3,540/year. Enterprise SSO requires contacting sales.

Enterprise

$0/mo

Users: Unlimited

Storage: Custom

Limits: Contact sales for pricing

Requires annual contract, pricing not transparent - must contact sales

Feature Comparison

Feature	Fireflies.ai	tl;dv
Core Features
Meeting transcription 100+ languages
AI summaries Often too high-level
Action item detection Variable accuracy
Conversation analytics Business plan+
Video recording Business plan only
Platforms
Zoom Recording
Google Meet Recording
Microsoft Teams Recording
AI Features
AI Meeting Summaries 10 lifetime on free, unlimited on paid
Features
Timestamped Clips
Integrations
Zoom integration Auto-join available
Google Meet integration Auto-join available
Microsoft Teams integration Auto-join available
CRM integrations HubSpot, Salesforce, Pipedrive
CRM Integration (Salesforce) Paid plans only
Slack integration Available
CRM Integration (HubSpot) Paid plans only
Mobile app iOS and Android
Slack Integration
Transcription
Speaker Identification Struggles with overlapping speech
Custom Vocabulary Cannot add custom terms
Real-time Transcription Post-meeting only
Multi-language Support 30+ languages
Pricing
Free tier 800 min, confusing credits
Usability
Searchable archive AskFred AI search
Export
Full Transcript Export Limited despite marketing claims
Security
SSO Business plan+
Privacy
Bot-free Recording Bot visible in meetings