- Pick it if you are:
- Sales teams needing CRM integration; Product and engineering teams
- Top complaint:
- Bot is impossible to remove once it joins
- Price:
- Free plan, paid from $18/mo
- Pick it if you are:
- Large enterprises hosting webinars and virtual events; External-facing meetings with non-tech users
- Top complaint:
- 40-minute limit on free plan disrupts meetings
- Price:
- Free plan, paid from $14.16/mo
Score Comparison
Signals Comparison
Fireflies.ai
- BIPA class action lawsuit over biometric data collection(10/10)
- Continues sending summaries after users opt out(8/10)
Zoom
- History of security issues and misleading encryption claims(8/10)
- Data sharing with Facebook and third parties(6/10)
Fireflies.ai
- Bot is impossible to remove once it joins(9/10)
- Summaries too high-level and lose important nuance(6/10)
- Struggles with accents, jargon, and overlapping speech(6/10)
- Duplicate recordings when multiple team members have accounts(5/10)
- Auto-join causes friction with clients(6/10)
- Confusing download process for transcripts(4/10)
- Can be excluded by meeting participants(5/10)
Zoom
- New interface changes frustrate long-time users(6/10)
Fireflies.ai
- AI credits run out fast and are a separate bill(7/10)
- Billing traps with grey cancel buttons and surprise charges(9/10)
- Pro plan 'unlimited' features don't actually work(7/10)
- Why is Fireflies.ai so expensive for teams?(5/10)
- Fireflies auto-subscribed me to AI credits ($5/month charge)(6/10)
- Free plan only unlimited if you let the bot auto-join every meeting(6/10)
Zoom
- 40-minute limit on free plan disrupts meetings(8/10)
- Automatic subscription renewal with no refunds(8/10)
- Confusing pricing with hidden add-on costs(7/10)
- Zoom Pro price increased to $14.16/user per month(5/10)
Fireflies.ai
- Shockingly bad customer service(8/10)
Zoom
- Customer support rated 1.5/5 - unhelpful and unresponsive(9/10)
Fireflies.ai
- Fireflies didn't record my meeting or no transcript arrived(8/10)
Zoom
- Service outages affect critical meetings(8/10)
- Zoom error codes block joining meetings (5003, 1132, 10004)(7/10)
Fireflies.ai
No signals
Zoom
- High CPU usage causes system lag and freezing(7/10)
Fireflies.ai
No signals
Zoom
- Zoom Phone setup described as 'impossible'(6/10)
Pricing Comparison
Fireflies.ai
Users: Unlimited users (per-seat on paid plans)
Storage: 400 minutes of storage (total cap, not monthly)
Limits: 400-minute storage cap, 2-hour recording limit per meeting, no video capture, limited AI summaries, 20 one-time AI credits, API limited to 30 requests/min and 500/day
Users: Per seat (every admin/member counts)
Storage: 8,000 minutes per seat
Limits: 8,000-minute storage per seat, 2-hour recording limit, no video recording, 3,000 upload/API minutes per month per source then $0.01/min
Users: Per seat
Storage: 8,000 minutes per seat
Limits: Same limits as Pro monthly
Users: Per seat
Storage: Unlimited
Limits: 3-hour recording limit, SSO/SCIM, HIPAA and audit logs are Enterprise-only
Users: Per seat
Storage: Unlimited
Limits: Same as Business monthly
Users: Per seat
Storage: Unlimited
Limits: No monthly option; volume discounts only via sales for 50+ seats
Zoom
Users: 1 host
Storage: No cloud recording (local only)
Limits: 40-minute meetings, local recording only, limited whiteboards and docs
Users: 1-9 users
Storage: 10GB cloud recording per user
Limits: Still 100 participants, no SSO/managed domains
Users: 10+ users
Storage: 10GB cloud recording per license
Limits: Aimed at larger teams; storage still capped per license
Storage: Unlimited cloud recording
Limits: Custom pricing requires sales call
Feature Comparison
| Feature | Fireflies.ai | Zoom |
|---|---|---|
| Core Features | ||
| Meeting transcription 100+ languages | ||
| AI summaries Often too high-level | ||
| Action item detection Variable accuracy | ||
| Conversation analytics Business plan+ | ||
| Video recording Business plan only | ||
| Core | ||
| Video conferencing HD video, up to 1000 participants on Enterprise | ||
| Unlimited meeting duration Free plan limited to 40 minutes | ||
| Collaboration | ||
| Screen sharing With annotation and remote control | ||
| Breakout rooms Excellent for workshops and training | ||
| Storage | ||
| Recording Local on free; 10GB cloud on Pro/Business; unlimited on Enterprise | ||
| Usability | ||
| Virtual backgrounds CPU-intensive | ||
| Searchable archive AskFred AI search | ||
| Browser-only joining Guests can join without download | ||
| Integrations | ||
| Zoom integration Auto-join available | ||
| Google Meet integration Auto-join available | ||
| Microsoft Teams integration Auto-join available | ||
| CRM integrations HubSpot, Salesforce, Pipedrive | ||
| Slack integration Available | ||
| Mobile app iOS and Android | ||
| Calendar integration Google, Outlook, others | ||
| Security | ||
| Waiting room Important for preventing Zoombombing | ||
| SSO Business plan+ | ||
| End-to-end encryption Available but not default, limits features | ||
| Communication | ||
| Team chat Included in all plans | ||
| Phone system (Zoom Phone) Separate purchase / Enterprise bundles | ||
| Events | ||
| Webinars Add-on or Enterprise only | ||
| AI | ||
| AI Companion Included in paid plans; Basic capped (3 summaries/month) | ||
| Pricing | ||
| Free tier 800 min, confusing credits | ||
Have an app idea? Our small team builds any software: web and mobile apps, games, desktop, AI tools. Price agreed together.
Talk to us