FreshsalesvsHubSpot
Score Comparison
Signals Comparison
Freshsales
- Recurring bugs and system errors disrupt operations(8/10)
HubSpot
No signals
Freshsales
- Support tickets left open for weeks(8/10)
- Difficult to cancel subscription and get refunds(7/10)
HubSpot
- Customer service issues - slow and generic responses(8/10)
Freshsales
- Expensive add-ons for basic features(7/10)
HubSpot
- Pricing compounds across multiple dimensions(9/10)
- 2024 pricing changes caused 5x-20x cost increases(10/10)
- Mandatory onboarding fees of $7,000-$10,000(9/10)
- Annual contract lock-in with no early termination(8/10)
- Unexpected charges when exceeding contact limits(9/10)
Freshsales
- Only one pipeline on Growth plan(7/10)
- Complex and limited reporting capabilities(6/10)
- Missing basic features that should exist(6/10)
- Data-heavy UI overwhelming for small businesses(4/10)
HubSpot
- Steep learning curve and complex navigation(6/10)
- Email handling lacks control settings(5/10)
Freshsales
- Poor API documentation and integration issues(6/10)
HubSpot
No signals
Freshsales
- System slowness and sync delays(5/10)
HubSpot
No signals
Freshsales
- Mobile app lacks desktop features and has audio issues(5/10)
HubSpot
No signals
Freshsales
- Data import bugs with minimal support(5/10)
HubSpot
- Data import is extremely complicated(7/10)
Freshsales
No signals
HubSpot
- Limited customization without expensive add-ons(5/10)
Pricing Comparison
Freshsales
Users: 3 users
Storage: Limited
Limits: No workflow automation, No lead scoring, No email sequences, Basic features only
Users: Unlimited users
Storage: 2GB per user
Limits: Single pipeline only, No territory management, Limited automation, No advanced analytics
Users: Unlimited users
Storage: 5GB per user
Limits: No territory management, No advanced Freddy AI, Limited governance features
Users: Unlimited users
Storage: 10GB per user
Limits: Still has API limits, Complex features require training investment
HubSpot
Users: Unlimited users
Storage: Limited
Limits: No automation workflows, Limited reporting, HubSpot branding everywhere, No phone support, Limited email sends
Users: 2 users included
Storage: Standard
Limits: Basic automation only, Limited A/B testing, No advanced reporting, Limited sequences
Users: 5 users included
Storage: Large
Limits: Onboarding fee non-negotiable, Annual contract lock-in, Limited to 5 users before extra charges
Users: 10 users included
Storage: Enterprise
Limits: Multi-year contracts often pushed, Implementation takes months, Requires dedicated admin
Feature Comparison
| Feature | Freshsales | HubSpot |
|---|---|---|
| Sales | ||
| Visual sales pipeline All tiers | ||
| Multiple pipelines Pro and Enterprise only | ||
| Sales pipeline All tiers | ||
| Territory management Enterprise only | ||
| Predictive lead scoring Enterprise only ($3,600/mo) | ||
| Core | ||
| Free CRM Genuinely useful free tier | ||
| Marketing | ||
| Marketing automation Professional tier+ ($890/mo) | ||
| Email marketing Limited on free, full on Starter+ | ||
| A/B testing Professional tier+ only | ||
| Communication | ||
| Built-in phone All paid tiers | ||
| Built-in email All tiers | ||
| AI | ||
| AI lead scoring (Freddy) Growth and above | ||
| Reporting | ||
| Custom reporting Professional tier+ only | ||
| Automation | ||
| Sales sequences Paid tiers only | ||
| Workflow automation Limited on Growth | ||
| Integrations | ||
| 1000+ integrations Via App Marketplace | ||
| API access With rate limits, extension $250/mo | ||
| Customization | ||
| Custom fields All paid tiers | ||
| Remove HubSpot branding Starter tier+ only | ||
| Custom modules Enterprise only | ||
| Learning | ||
| HubSpot Academy Free courses and certifications | ||
| Mobile | ||
| Mobile app Lacks some desktop features | ||
| Security | ||
| SSO/SAML Enterprise only | ||
| Pricing | ||
| Monthly billing option Annual contracts required for most plans | ||
| Transparent pricing Complex 4-dimension pricing model | ||
| Onboarding | ||
| Free onboarding Mandatory paid onboarding $3K-$10K | ||
| Easy data migration Data import is extremely complicated | ||