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  3. Freshsales vs HubSpot

FreshsalesvsHubSpot

Saas55
vs
Saas
ScoresSignalsPricingFeatures

Score Comparison

55
Overall
54
60
Pricing
30
70
Usability
60
50
Performance
65
35
Support
35
45
Reliability
70
75
Onboarding
40
55
Mobile
60
70
Security
75
45
Integrations
80
FreshsalesHubSpot

Signals Comparison

Reliability

Freshsales

  • Recurring bugs and system errors disrupt operations(8/10)

HubSpot

No signals

Support

Freshsales

  • Support tickets left open for weeks(8/10)
  • Difficult to cancel subscription and get refunds(7/10)

HubSpot

  • Customer service issues - slow and generic responses(8/10)
Pricing

Freshsales

  • Expensive add-ons for basic features(7/10)

HubSpot

  • Pricing compounds across multiple dimensions(9/10)
  • 2024 pricing changes caused 5x-20x cost increases(10/10)
  • Mandatory onboarding fees of $7,000-$10,000(9/10)
  • Annual contract lock-in with no early termination(8/10)
  • Unexpected charges when exceeding contact limits(9/10)
Usability

Freshsales

  • Only one pipeline on Growth plan(7/10)
  • Complex and limited reporting capabilities(6/10)
  • Missing basic features that should exist(6/10)
  • Data-heavy UI overwhelming for small businesses(4/10)

HubSpot

  • Steep learning curve and complex navigation(6/10)
  • Email handling lacks control settings(5/10)
Integrations

Freshsales

  • Poor API documentation and integration issues(6/10)

HubSpot

No signals

Performance

Freshsales

  • System slowness and sync delays(5/10)

HubSpot

No signals

Mobile

Freshsales

  • Mobile app lacks desktop features and has audio issues(5/10)

HubSpot

No signals

Onboarding

Freshsales

  • Data import bugs with minimal support(5/10)

HubSpot

  • Data import is extremely complicated(7/10)
Customization

Freshsales

No signals

HubSpot

  • Limited customization without expensive add-ons(5/10)

Pricing Comparison

Freshsales

Free
Free

Users: 3 users

Storage: Limited

Limits: No workflow automation, No lead scoring, No email sequences, Basic features only

No automation, No AI features, No multiple pipelines, Very limited functionality
Growth
$9/yr

Users: Unlimited users

Storage: 2GB per user

Limits: Single pipeline only, No territory management, Limited automation, No advanced analytics

Only ONE pipeline included, $12/user monthly billing, Email/contact limits may require add-ons, API limits restrict integrations
Pro
Popular
$39/yr

Users: Unlimited users

Storage: 5GB per user

Limits: No territory management, No advanced Freddy AI, Limited governance features

$47/user monthly billing, API Extension add-on $250/month for higher limits, Some integrations need higher tier
Enterprise
$59/yr

Users: Unlimited users

Storage: 10GB per user

Limits: Still has API limits, Complex features require training investment

$71/user monthly billing, Premium support may be additional, Implementation services extra

HubSpot

Free Tools
Free

Users: Unlimited users

Storage: Limited

Limits: No automation workflows, Limited reporting, HubSpot branding everywhere, No phone support, Limited email sends

HubSpot branding on all customer-facing tools, Very limited email marketing, No automation
Starter
$20/mo

Users: 2 users included

Storage: Standard

Limits: Basic automation only, Limited A/B testing, No advanced reporting, Limited sequences

Annual billing required ($15/mo), Additional users $20/mo each, Contact tier overage charges
Professional
Popular
$890/mo

Users: 5 users included

Storage: Large

Limits: Onboarding fee non-negotiable, Annual contract lock-in, Limited to 5 users before extra charges

MANDATORY $3,000 onboarding fee, Annual commitment required, Additional seats $45/mo, 2,000 marketing contacts included - overages expensive
Enterprise
$3600/mo

Users: 10 users included

Storage: Enterprise

Limits: Multi-year contracts often pushed, Implementation takes months, Requires dedicated admin

MANDATORY $7,000-$10,000 onboarding fee, Annual contract required, 10,000 marketing contacts included - overages add up fast

Feature Comparison

FeatureFreshsalesHubSpot
Sales
Visual sales pipeline

All tiers

Multiple pipelines

Pro and Enterprise only

Sales pipeline

All tiers

Territory management

Enterprise only

Predictive lead scoring

Enterprise only ($3,600/mo)

Core
Free CRM

Genuinely useful free tier

Marketing
Marketing automation

Professional tier+ ($890/mo)

Email marketing

Limited on free, full on Starter+

A/B testing

Professional tier+ only

Communication
Built-in phone

All paid tiers

Built-in email

All tiers

AI
AI lead scoring (Freddy)

Growth and above

Reporting
Custom reporting

Professional tier+ only

Automation
Sales sequences

Paid tiers only

Workflow automation

Limited on Growth

Integrations
1000+ integrations

Via App Marketplace

API access

With rate limits, extension $250/mo

Customization
Custom fields

All paid tiers

Remove HubSpot branding

Starter tier+ only

Custom modules

Enterprise only

Learning
HubSpot Academy

Free courses and certifications

Mobile
Mobile app

Lacks some desktop features

Security
SSO/SAML

Enterprise only

Pricing
Monthly billing option

Annual contracts required for most plans

Transparent pricing

Complex 4-dimension pricing model

Onboarding
Free onboarding

Mandatory paid onboarding $3K-$10K

Easy data migration

Data import is extremely complicated