FreshsalesvsInsightly

Saas55

Score Comparison

Overall

Pricing

Usability

Performance

Support

Reliability

Onboarding

Mobile

Security

Integrations

FreshsalesInsightly

Signals Comparison

Reliability

Freshsales

Recurring bugs and system errors disrupt operations(8/10)

Insightly

Calendar integration bugs make scheduling unusable(7/10)

Support

Freshsales

Support tickets left open for weeks(8/10)
Difficult to cancel subscription and get refunds(7/10)

Insightly

Customer support is slow and often unhelpful(9/10)

Pricing

Freshsales

Expensive add-ons for basic features(7/10)

Insightly

Contact limits force constant upgrades or data deletion(8/10)
Annual billing only - no monthly option available(8/10)
Hidden setup fees up to $3,000 for technical configuration(8/10)

Usability

Freshsales

Only one pipeline on Growth plan(7/10)
Complex and limited reporting capabilities(6/10)
Missing basic features that should exist(6/10)
Data-heavy UI overwhelming for small businesses(4/10)

Insightly

Clunky interface with workflows that don't flow well(6/10)
Project management features lack visual views(5/10)

Integrations

Freshsales

Poor API documentation and integration issues(6/10)

Insightly

API changes break integrations without warning(7/10)

Performance

Freshsales

System slowness and sync delays(5/10)

Insightly

Bugs and glitches persist especially in bulk editing(7/10)

Mobile

Freshsales

Mobile app lacks desktop features and has audio issues(5/10)

Insightly

No signals

Onboarding

Freshsales

Data import bugs with minimal support(5/10)

Insightly

Steep learning curve takes months to master(7/10)

Customization

Freshsales

No signals

Insightly

Reporting and analytics far less advanced than competitors(7/10)
Advanced features locked behind expensive tiers(6/10)

Pricing Comparison

Freshsales

Free

Users: 3 users

Storage: Limited

Limits: No workflow automation, No lead scoring, No email sequences, Basic features only

No automation, No AI features, No multiple pipelines, Very limited functionality

Growth

$9/yr

Users: Unlimited users

Storage: 2GB per user

Limits: Single pipeline only, No territory management, Limited automation, No advanced analytics

Only ONE pipeline included, $12/user monthly billing, Email/contact limits may require add-ons, API limits restrict integrations

Pro

Popular

$39/yr

Users: Unlimited users

Storage: 5GB per user

Limits: No territory management, No advanced Freddy AI, Limited governance features

$47/user monthly billing, API Extension add-on $250/month for higher limits, Some integrations need higher tier

Enterprise

$59/yr

Users: Unlimited users

Storage: 10GB per user

Limits: Still has API limits, Complex features require training investment

$71/user monthly billing, Premium support may be additional, Implementation services extra

Insightly

Plus

$29/yr

Users: Unlimited users

Storage: 100,000 records, 10GB files

Limits: 100K record limit, limited storage (10GB), basic reporting only, limited bulk email

Annual billing only - no monthly option. Record limits force upgrade. Additional tasks cost $249/25K per month.

Professional

Popular

$49/yr

Users: Unlimited users

Storage: 250,000 records, 100GB files

Limits: 250K record limit, advanced automation limited, still missing enterprise security features

Still requires annual commitment. Technical setup can cost $3,000 extra. Advanced features still limited.

Enterprise

$99/yr

Users: Unlimited users

Storage: 500,000 records, unlimited files

Limits: Even Enterprise has 500K record limit. Some features still require add-on purchases.

More than 3x Plus pricing. Professional services often required for setup. $3,000 technical setup fee may apply.

Feature Comparison

Feature	Freshsales	Insightly
Sales
Visual sales pipeline All tiers
Multiple pipelines Pro and Enterprise only
Territory management Enterprise only
CRM
Contact management Subject to record limits
Unlimited contacts All plans have limits
PM
Project management Basic, lacks visual views
Communication
Built-in phone All paid tiers
Built-in email All tiers
Integrations
Google Workspace integration Full integration
Microsoft 365 integration Full integration
API access With rate limits, extension $250/mo
QuickBooks native integration Requires third-party
AI
AI lead scoring (Freddy) Growth and above
Automation
Sales sequences Paid tiers only
Workflow automation Limited on Growth
Mobile
Mobile apps iOS and Android
Mobile app Lacks some desktop features
Analytics
Custom reporting Limited compared to competitors
Customization
Custom fields All paid tiers
Custom modules Enterprise only
Marketing
Marketing automation Separate product, extra cost
Pricing
Monthly billing option Annual only
Free plan 14-day trial only

Signals Comparison

Reliability

Freshsales

Recurring bugs and system errors disrupt operations(8/10)

Insightly

Calendar integration bugs make scheduling unusable(7/10)

Support

Freshsales

Support tickets left open for weeks(8/10)
Difficult to cancel subscription and get refunds(7/10)

Insightly

Customer support is slow and often unhelpful(9/10)

Pricing

Freshsales

Expensive add-ons for basic features(7/10)

Insightly

Contact limits force constant upgrades or data deletion(8/10)
Annual billing only - no monthly option available(8/10)
Hidden setup fees up to $3,000 for technical configuration(8/10)

Usability

Freshsales

Only one pipeline on Growth plan(7/10)
Complex and limited reporting capabilities(6/10)
Missing basic features that should exist(6/10)
Data-heavy UI overwhelming for small businesses(4/10)

Insightly

Clunky interface with workflows that don't flow well(6/10)
Project management features lack visual views(5/10)

Integrations

Freshsales

Poor API documentation and integration issues(6/10)

Insightly

API changes break integrations without warning(7/10)

Performance

Freshsales

System slowness and sync delays(5/10)

Insightly

Bugs and glitches persist especially in bulk editing(7/10)

Mobile

Freshsales

Mobile app lacks desktop features and has audio issues(5/10)

Insightly

No signals

Onboarding

Freshsales

Data import bugs with minimal support(5/10)

Insightly

Steep learning curve takes months to master(7/10)

Customization

Freshsales

No signals

Insightly

Reporting and analytics far less advanced than competitors(7/10)
Advanced features locked behind expensive tiers(6/10)

Pricing Comparison

Freshsales

Free

Users: 3 users

Storage: Limited

Limits: No workflow automation, No lead scoring, No email sequences, Basic features only

No automation, No AI features, No multiple pipelines, Very limited functionality

Growth

$9/yr

Users: Unlimited users

Storage: 2GB per user

Limits: Single pipeline only, No territory management, Limited automation, No advanced analytics

Only ONE pipeline included, $12/user monthly billing, Email/contact limits may require add-ons, API limits restrict integrations

Pro

Popular

$39/yr

Users: Unlimited users

Storage: 5GB per user

Limits: No territory management, No advanced Freddy AI, Limited governance features

$47/user monthly billing, API Extension add-on $250/month for higher limits, Some integrations need higher tier

Enterprise

$59/yr

Users: Unlimited users

Storage: 10GB per user

Limits: Still has API limits, Complex features require training investment

$71/user monthly billing, Premium support may be additional, Implementation services extra

Insightly

Plus

$29/yr

Users: Unlimited users

Storage: 100,000 records, 10GB files

Limits: 100K record limit, limited storage (10GB), basic reporting only, limited bulk email

Annual billing only - no monthly option. Record limits force upgrade. Additional tasks cost $249/25K per month.

Professional

Popular

$49/yr

Users: Unlimited users

Storage: 250,000 records, 100GB files

Limits: 250K record limit, advanced automation limited, still missing enterprise security features

Still requires annual commitment. Technical setup can cost $3,000 extra. Advanced features still limited.

Enterprise

$99/yr

Users: Unlimited users

Storage: 500,000 records, unlimited files

Limits: Even Enterprise has 500K record limit. Some features still require add-on purchases.

More than 3x Plus pricing. Professional services often required for setup. $3,000 technical setup fee may apply.

Feature Comparison

Feature	Freshsales	Insightly
Sales
Visual sales pipeline All tiers
Multiple pipelines Pro and Enterprise only
Territory management Enterprise only
CRM
Contact management Subject to record limits
Unlimited contacts All plans have limits
PM
Project management Basic, lacks visual views
Communication
Built-in phone All paid tiers
Built-in email All tiers
Integrations
Google Workspace integration Full integration
Microsoft 365 integration Full integration
API access With rate limits, extension $250/mo
QuickBooks native integration Requires third-party
AI
AI lead scoring (Freddy) Growth and above
Automation
Sales sequences Paid tiers only
Workflow automation Limited on Growth
Mobile
Mobile apps iOS and Android
Mobile app Lacks some desktop features
Analytics
Custom reporting Limited compared to competitors
Customization
Custom fields All paid tiers
Custom modules Enterprise only
Marketing
Marketing automation Separate product, extra cost
Pricing
Monthly billing option Annual only
Free plan 14-day trial only