FreshsalesvsSalesforce
Score Comparison
Signals Comparison
Freshsales
- Recurring bugs and system errors disrupt operations(8/10)
Salesforce
No signals
Freshsales
- Support tickets left open for weeks(8/10)
- Difficult to cancel subscription and get refunds(7/10)
Salesforce
- Customer service described as nonexistent(8/10)
Freshsales
- Expensive add-ons for basic features(7/10)
Salesforce
- Implementation costs range from $15,000 to $500,000+(10/10)
- Hidden costs compound dramatically(9/10)
- Annual price increases of 6-10%+ with no escape(8/10)
- Companies spend hundreds of thousands on barely-used systems(9/10)
Freshsales
- Only one pipeline on Growth plan(7/10)
- Complex and limited reporting capabilities(6/10)
- Missing basic features that should exist(6/10)
- Data-heavy UI overwhelming for small businesses(4/10)
Salesforce
- Extremely steep learning curve requires technical expertise(8/10)
- Over-customization creates overwhelming interfaces(7/10)
- UI issues cause lost work(6/10)
Freshsales
- Poor API documentation and integration issues(6/10)
Salesforce
- Integration between Salesforce clouds isn't seamless(7/10)
Freshsales
- System slowness and sync delays(5/10)
Salesforce
No signals
Freshsales
- Mobile app lacks desktop features and has audio issues(5/10)
Salesforce
No signals
Freshsales
- Data import bugs with minimal support(5/10)
Salesforce
- Implementation takes a year to get up to speed(8/10)
Pricing Comparison
Freshsales
Users: 3 users
Storage: Limited
Limits: No workflow automation, No lead scoring, No email sequences, Basic features only
Users: Unlimited users
Storage: 2GB per user
Limits: Single pipeline only, No territory management, Limited automation, No advanced analytics
Users: Unlimited users
Storage: 5GB per user
Limits: No territory management, No advanced Freddy AI, Limited governance features
Users: Unlimited users
Storage: 10GB per user
Limits: Still has API limits, Complex features require training investment
Salesforce
Users: Per user
Storage: Limited
Limits: No advanced automation, Limited customization, Basic reporting only, No API access
Users: Per user
Storage: Standard
Limits: Limited customization compared to Enterprise, No advanced API access
Users: Per user
Storage: Large
Limits: Still requires significant consulting investment, Complex setup
Users: Per user
Storage: Very Large
Limits: Requires dedicated admin team, Multi-year contracts often required
Users: Per user
Storage: Enterprise
Limits: Requires AI expertise, Very high cost per user
Feature Comparison
| Feature | Freshsales | Salesforce |
|---|---|---|
| Sales | ||
| Visual sales pipeline All tiers | ||
| Multiple pipelines Pro and Enterprise only | ||
| Sales Cloud Core CRM functionality | ||
| Territory management Enterprise only | ||
| Customization | ||
| Custom objects and fields Enterprise+ for full customization | ||
| Custom fields All paid tiers | ||
| Custom modules Enterprise only | ||
| Development | ||
| Apex programming language For custom development | ||
| Communication | ||
| Built-in phone All paid tiers | ||
| Built-in email All tiers | ||
| Integrations | ||
| AppExchange marketplace Thousands of apps available | ||
| API access With rate limits, extension $250/mo | ||
| AI | ||
| AI lead scoring (Freddy) Growth and above | ||
| Einstein AI Unlimited+ or additional cost | ||
| Support | ||
| Service Cloud Separate product and pricing | ||
| Good customer support Described as nonexistent | ||
| Automation | ||
| Sales sequences Paid tiers only | ||
| Workflow automation Limited on Growth | ||
| Marketing | ||
| Marketing Cloud Separate product, $1,250+/month | ||
| Training | ||
| Trailhead learning Free but time-intensive | ||
| Security | ||
| Enterprise security SOC 2, HIPAA, etc. | ||
| Mobile | ||
| Mobile app Lacks some desktop features | ||
| Pricing | ||
| Affordable pricing $25-550/user + hidden costs | ||
| Monthly billing Annual contracts required | ||
| Onboarding | ||
| Easy implementation 6-12 months typical, $15K-$500K | ||
| Usability | ||
| Simple interface Steep learning curve, cluttered | ||