FreshsalesvsZoho CRM
Score Comparison
Signals Comparison
Freshsales
- Recurring bugs and system errors disrupt operations(8/10)
Zoho CRM
- Software bugs and glitches disrupt workflow(6/10)
- Limited offline functionality(5/10)
Freshsales
- Support tickets left open for weeks(8/10)
- Difficult to cancel subscription and get refunds(7/10)
Zoho CRM
- Slow and inconsistent customer support(8/10)
- Aggressive sales outreach after demo request(5/10)
Freshsales
- Expensive add-ons for basic features(7/10)
Zoho CRM
- Hidden costs for storage, API, and add-ons(6/10)
- Paying for unused advanced features(5/10)
Freshsales
- Only one pipeline on Growth plan(7/10)
- Complex and limited reporting capabilities(6/10)
- Missing basic features that should exist(6/10)
- Data-heavy UI overwhelming for small businesses(4/10)
Zoho CRM
- Steep learning curve and complex interface(7/10)
- Difficult report generation and manipulation(5/10)
- Outdated interface compared to competitors(4/10)
Freshsales
- Poor API documentation and integration issues(6/10)
Zoho CRM
- Integration difficulties with third-party apps(7/10)
Freshsales
- System slowness and sync delays(5/10)
Zoho CRM
- Slow loading times and lag issues(7/10)
Freshsales
- Mobile app lacks desktop features and has audio issues(5/10)
Zoho CRM
- Mobile app is clunky and lacks desktop features(6/10)
Freshsales
- Data import bugs with minimal support(5/10)
Zoho CRM
No signals
Pricing Comparison
Freshsales
Users: 3 users
Storage: Limited
Limits: No workflow automation, No lead scoring, No email sequences, Basic features only
Users: Unlimited users
Storage: 2GB per user
Limits: Single pipeline only, No territory management, Limited automation, No advanced analytics
Users: Unlimited users
Storage: 5GB per user
Limits: No territory management, No advanced Freddy AI, Limited governance features
Users: Unlimited users
Storage: 10GB per user
Limits: Still has API limits, Complex features require training investment
Zoho CRM
Users: 3 users
Storage: 1GB per org
Limits: Basic features only, No email integration, No sales forecasting, No multiple currencies
Users: Unlimited users
Storage: 1GB per org
Limits: No inventory management, No Canvas design studio, No territory management
Users: Unlimited users
Storage: 1GB per org + allowances
Limits: No Zia AI, No custom signals, No multi-user portals, No advanced customization
Users: Unlimited users
Storage: 1GB per org + allowances
Limits: No enhanced feature limits, No dedicated support without additional purchase
Users: Unlimited users
Storage: 5GB per org
Limits: Still no unlimited API calls, Complex features require training investment
Feature Comparison
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Sales | ||
| Visual sales pipeline All tiers | ||
| Lead management All tiers | ||
| Multiple pipelines Pro and Enterprise only | ||
| Contact management All tiers | ||
| Deal/Pipeline tracking All tiers | ||
| Territory management Enterprise only | ||
| Communication | ||
| Built-in phone All paid tiers | ||
| Built-in email All tiers | ||
| Email integration Paid tiers | ||
| AI | ||
| AI lead scoring (Freddy) Growth and above | ||
| AI assistant (Zia) Enterprise and above | ||
| Automation | ||
| Sales sequences Paid tiers only | ||
| Workflow automation Limited on Growth | ||
| Customization | ||
| Custom fields All paid tiers | ||
| Custom modules Enterprise only | ||
| Mobile | ||
| Offline mode Limited functionality | ||
| Mobile app Lacks some desktop features | ||
| Integrations | ||
| API access With rate limits, extension $250/mo | ||
| Reporting | ||
| Advanced analytics Ultimate tier or Zoho Analytics add-on | ||