FreshsalesvsZoho CRM

Saas55

Saas58

Score Comparison

Overall

Pricing

Usability

Performance

Support

Reliability

Onboarding

Mobile

Security

Integrations

FreshsalesZoho CRM

Signals Comparison

Reliability

Freshsales

Recurring bugs and system errors disrupt operations(8/10)

Zoho CRM

Software bugs and glitches disrupt workflow(6/10)
Limited offline functionality(5/10)

Support

Freshsales

Support tickets left open for weeks(8/10)
Difficult to cancel subscription and get refunds(7/10)

Zoho CRM

Slow and inconsistent customer support(8/10)
Aggressive sales outreach after demo request(5/10)

Pricing

Freshsales

Expensive add-ons for basic features(7/10)

Zoho CRM

Hidden costs for storage, API, and add-ons(6/10)
Paying for unused advanced features(5/10)

Usability

Freshsales

Only one pipeline on Growth plan(7/10)
Complex and limited reporting capabilities(6/10)
Missing basic features that should exist(6/10)
Data-heavy UI overwhelming for small businesses(4/10)

Zoho CRM

Steep learning curve and complex interface(7/10)
Difficult report generation and manipulation(5/10)
Outdated interface compared to competitors(4/10)

Integrations

Freshsales

Poor API documentation and integration issues(6/10)

Zoho CRM

Integration difficulties with third-party apps(7/10)

Performance

Freshsales

System slowness and sync delays(5/10)

Zoho CRM

Slow loading times and lag issues(7/10)

Mobile

Freshsales

Mobile app lacks desktop features and has audio issues(5/10)

Zoho CRM

Mobile app is clunky and lacks desktop features(6/10)

Onboarding

Freshsales

Data import bugs with minimal support(5/10)

Zoho CRM

No signals

Pricing Comparison

Freshsales

Free

Users: 3 users

Storage: Limited

Limits: No workflow automation, No lead scoring, No email sequences, Basic features only

No automation, No AI features, No multiple pipelines, Very limited functionality

Growth

$9/yr

Users: Unlimited users

Storage: 2GB per user

Limits: Single pipeline only, No territory management, Limited automation, No advanced analytics

Only ONE pipeline included, $12/user monthly billing, Email/contact limits may require add-ons, API limits restrict integrations

Pro

Popular

$39/yr

Users: Unlimited users

Storage: 5GB per user

Limits: No territory management, No advanced Freddy AI, Limited governance features

$47/user monthly billing, API Extension add-on $250/month for higher limits, Some integrations need higher tier

Enterprise

$59/yr

Users: Unlimited users

Storage: 10GB per user

Limits: Still has API limits, Complex features require training investment

$71/user monthly billing, Premium support may be additional, Implementation services extra

Zoho CRM

Free

Users: 3 users

Storage: 1GB per org

Limits: Basic features only, No email integration, No sales forecasting, No multiple currencies

No workflow automation, No custom modules, No API access, Limited integrations

Standard

$14/yr

Users: Unlimited users

Storage: 1GB per org

Limits: No inventory management, No Canvas design studio, No territory management

Additional storage $4/GB/month, $20/user if billed monthly, Limited API calls

Professional

Popular

$23/yr

Users: Unlimited users

Storage: 1GB per org + allowances

Limits: No Zia AI, No custom signals, No multi-user portals, No advanced customization

$30/user if billed monthly, Google Ads integration extra, Some integrations need higher tier

Enterprise

$40/yr

Users: Unlimited users

Storage: 1GB per org + allowances

Limits: No enhanced feature limits, No dedicated support without additional purchase

$50/user if billed monthly, API overage charges, Advanced analytics may need separate subscription

Ultimate

$52/yr

Users: Unlimited users

Storage: 5GB per org

Limits: Still no unlimited API calls, Complex features require training investment

Implementation costs often extra ($600+ reported), Premium support sold separately

Feature Comparison

Feature	Freshsales	Zoho CRM
Sales
Visual sales pipeline All tiers
Lead management All tiers
Multiple pipelines Pro and Enterprise only
Contact management All tiers
Deal/Pipeline tracking All tiers
Territory management Enterprise only
Communication
Built-in phone All paid tiers
Built-in email All tiers
Email integration Paid tiers
AI
AI lead scoring (Freddy) Growth and above
AI assistant (Zia) Enterprise and above
Automation
Sales sequences Paid tiers only
Workflow automation Limited on Growth
Customization
Custom fields All paid tiers
Custom modules Enterprise only
Mobile
Offline mode Limited functionality
Mobile app Lacks some desktop features
Integrations
API access With rate limits, extension $250/mo
Reporting
Advanced analytics Ultimate tier or Zoho Analytics add-on

Signals Comparison

Reliability

Freshsales

Recurring bugs and system errors disrupt operations(8/10)

Zoho CRM

Software bugs and glitches disrupt workflow(6/10)
Limited offline functionality(5/10)

Support

Freshsales

Support tickets left open for weeks(8/10)
Difficult to cancel subscription and get refunds(7/10)

Zoho CRM

Slow and inconsistent customer support(8/10)
Aggressive sales outreach after demo request(5/10)

Pricing

Freshsales

Expensive add-ons for basic features(7/10)

Zoho CRM

Hidden costs for storage, API, and add-ons(6/10)
Paying for unused advanced features(5/10)

Usability

Freshsales

Only one pipeline on Growth plan(7/10)
Complex and limited reporting capabilities(6/10)
Missing basic features that should exist(6/10)
Data-heavy UI overwhelming for small businesses(4/10)

Zoho CRM

Steep learning curve and complex interface(7/10)
Difficult report generation and manipulation(5/10)
Outdated interface compared to competitors(4/10)

Integrations

Freshsales

Poor API documentation and integration issues(6/10)

Zoho CRM

Integration difficulties with third-party apps(7/10)

Performance

Freshsales

System slowness and sync delays(5/10)

Zoho CRM

Slow loading times and lag issues(7/10)

Mobile

Freshsales

Mobile app lacks desktop features and has audio issues(5/10)

Zoho CRM

Mobile app is clunky and lacks desktop features(6/10)

Onboarding

Freshsales

Data import bugs with minimal support(5/10)

Zoho CRM

No signals

Pricing Comparison

Freshsales

Free

Users: 3 users

Storage: Limited

Limits: No workflow automation, No lead scoring, No email sequences, Basic features only

No automation, No AI features, No multiple pipelines, Very limited functionality

Growth

$9/yr

Users: Unlimited users

Storage: 2GB per user

Limits: Single pipeline only, No territory management, Limited automation, No advanced analytics

Only ONE pipeline included, $12/user monthly billing, Email/contact limits may require add-ons, API limits restrict integrations

Pro

Popular

$39/yr

Users: Unlimited users

Storage: 5GB per user

Limits: No territory management, No advanced Freddy AI, Limited governance features

$47/user monthly billing, API Extension add-on $250/month for higher limits, Some integrations need higher tier

Enterprise

$59/yr

Users: Unlimited users

Storage: 10GB per user

Limits: Still has API limits, Complex features require training investment

$71/user monthly billing, Premium support may be additional, Implementation services extra

Zoho CRM

Free

Users: 3 users

Storage: 1GB per org

Limits: Basic features only, No email integration, No sales forecasting, No multiple currencies

No workflow automation, No custom modules, No API access, Limited integrations

Standard

$14/yr

Users: Unlimited users

Storage: 1GB per org

Limits: No inventory management, No Canvas design studio, No territory management

Additional storage $4/GB/month, $20/user if billed monthly, Limited API calls

Professional

Popular

$23/yr

Users: Unlimited users

Storage: 1GB per org + allowances

Limits: No Zia AI, No custom signals, No multi-user portals, No advanced customization

$30/user if billed monthly, Google Ads integration extra, Some integrations need higher tier

Enterprise

$40/yr

Users: Unlimited users

Storage: 1GB per org + allowances

Limits: No enhanced feature limits, No dedicated support without additional purchase

$50/user if billed monthly, API overage charges, Advanced analytics may need separate subscription

Ultimate

$52/yr

Users: Unlimited users

Storage: 5GB per org

Limits: Still no unlimited API calls, Complex features require training investment

Implementation costs often extra ($600+ reported), Premium support sold separately

Feature Comparison

Feature	Freshsales	Zoho CRM
Sales
Visual sales pipeline All tiers
Lead management All tiers
Multiple pipelines Pro and Enterprise only
Contact management All tiers
Deal/Pipeline tracking All tiers
Territory management Enterprise only
Communication
Built-in phone All paid tiers
Built-in email All tiers
Email integration Paid tiers
AI
AI lead scoring (Freddy) Growth and above
AI assistant (Zia) Enterprise and above
Automation
Sales sequences Paid tiers only
Workflow automation Limited on Growth
Customization
Custom fields All paid tiers
Custom modules Enterprise only
Mobile
Offline mode Limited functionality
Mobile app Lacks some desktop features
Integrations
API access With rate limits, extension $250/mo
Reporting
Advanced analytics Ultimate tier or Zoho Analytics add-on