GustovsNamely
Score Comparison
Signals Comparison
Gusto
- Customer support extremely slow - takes days to weeks for replies(9/10)
- Support staff cannot answer questions or transfer to someone who can(8/10)
- Support tickets disappear and online tickets not taken(8/10)
Namely
- Slow customer support response times(8/10)
Gusto
- Payroll errors and missing payments to employees(10/10)
- Tax filing errors and incorrect EIN handling(9/10)
- Unexpected withdrawals and billing errors(8/10)
Namely
- Bugs and glitches disrupt daily workflows(7/10)
- Payroll tax filing failures(9/10)
Gusto
- Making corrections is nearly impossible(8/10)
- Off-cycle payroll breaks overtime calculations(7/10)
- Employee UI is clunky and software becomes sluggish(5/10)
Namely
- Portal navigation is not intuitive(6/10)
- Performance review functionality is basic(5/10)
- Reporting and analytics are cumbersome(6/10)
- Terrible search functionality(5/10)
Gusto
- Constant price increases - Simple plan jumped from $40 to $49(7/10)
- Charged full month fee even when canceling without running payroll(6/10)
- Expensive for growing teams - costs escalate quickly(6/10)
Namely
- Hidden fees and inconsistent pricing(6/10)
- Three-year contract lock-in with no free trial(6/10)
Gusto
- Difficult to customize employee withholdings(5/10)
Namely
- Employees cannot update their own information(6/10)
- No applicant tracking system (ATS)(6/10)
- Task management lacks automation(5/10)
Gusto
- Contractor payment limits cause delays(5/10)
Namely
- Integration issues between modules(7/10)
Gusto
No signals
Namely
- Mobile app is severely limited and buggy(7/10)
Gusto
No signals
Namely
- Poor implementation and onboarding support(7/10)
Pricing Comparison
Gusto
Users: Per employee: $6/month
Storage: N/A
Limits: Single state only, No next-day direct deposit, No time tracking, No PTO management, Limited HR tools
Users: Per employee: $12/month
Storage: N/A
Limits: No dedicated CSM, No priority support, No compliance alerts, No HR expert access
Users: Per employee: $22/month
Storage: N/A
Limits: Requires larger budget, May be overkill for simple payroll needs
Users: Per contractor: $6/month
Storage: N/A
Limits: No W-2 employee support, Contractor payment frequency limits, No benefits
Users: Per international employee
Storage: N/A
Limits: Only available through Gusto Global, Additional setup requirements
Namely
Users: Per employee
Limits: Basic plan without advanced talent management. No managed services. Limited customization options.
Users: Per employee
Limits: Self-service benefits and payroll - no managed services. Must manage compliance internally.
Users: Per employee
Limits: Still not a full PEO solution. Complex compliance issues may need additional support. No ATS included.
Users: Per employee
Limits: Less control over HR processes. May not suit companies wanting hands-on HR management. Dependent on Namely's processes.
Feature Comparison
| Feature | Gusto | Namely |
|---|---|---|
| Payroll | ||
| Full-Service Payroll Core feature, works well for basic runs | ||
| Automatic Tax Filing Federal, state, local - but errors reported | ||
| Payroll Processing Reliability issues reported | ||
| Direct Deposit Next-day on Plus plan only | ||
| Multi-State Payroll Plus plan required | ||
| Contractor Payments Separate plan or add-on | ||
| HR | ||
| Core HR Management | ||
| Employee Self-Onboarding Strength - very easy for new hires | ||
| Benefits Administration Health, dental, vision, 401k options | ||
| PTO Management Plus plan required | ||
| Time Tracking Plus plan required, basic functionality | ||
| Talent | ||
| Performance Management Basic functionality | ||
| Compliance | ||
| 1099 Filing End of year filing included | ||
| W-2 Filing Automatic year-end filing | ||
| Compliance Tools | ||
| Compliance Alerts Premium plan only | ||
| Recruiting | ||
| Applicant Tracking (ATS) Requires third-party integration | ||
| Self-Service | ||
| Employee Self-Service Some limitations on what employees can update | ||
| Engagement | ||
| Social Newsfeed Company announcements, recognition | ||
| Analytics | ||
| Reporting & Analytics Basic, cumbersome navigation | ||
| Integrations | ||
| QuickBooks Integration Well supported | ||
| Xero Integration Well supported | ||
| Services | ||
| PEO Option Namely Complete tier only | ||
| Onboarding | ||
| Onboarding Workflows | ||
| Support | ||
| Dedicated CSM Premium plan only | ||
| Access | ||
| Offline Mode Cloud-only, requires internet | ||
| Platforms | ||
| Mobile App iOS and Android | ||
| Developer | ||
| API Access Available for integrations | ||