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  1. Home
  2. Compare
  3. HeyGen vs Loom

HeyGenvsLoom

Saas55
vs
Saas
ScoresSignalsPricingFeatures

Score Comparison

55
Overall
57
30
Pricing
50
70
Usability
75
55
Performance
55
20
Support
30
45
Reliability
50
75
Onboarding
55
–
Mobile
60
55
Security
70
65
Integrations
70
HeyGenLoom

Signals Comparison

Reliability

HeyGen

  • Platform full of bugs, updates break features(6/10)
  • Videos held in pending until you pay more(8/10)
  • ~49 outages in the past year(6/10)
  • Inconsistent results affect agency client quality(7/10)

Loom

  • Recordings fail to save or crash mid-recording(9/10)
  • Service outages lock users out of recordings(7/10)
Pricing

HeyGen

  • Unlimited plan bait-and-switch to 120 minutes(10/10)
  • Credits exhausted after 7 videos in 18 hours(9/10)
  • Avatar IV limited to 5 minutes despite Creator plan(8/10)
  • $30/month plans billed as $119 with no warning(9/10)

Loom

  • Free plan severely limited - only 5 minutes and 100 videos(6/10)
  • Atlassian billing uses fixed tiers - small teams overpay(6/10)
  • Rigid refund policy with no flexibility on renewals(6/10)
Support

HeyGen

  • 80% of Trustpilot reviews cite support failures(9/10)
  • Videos rejected for false reasons, only bots respond(7/10)
  • No way to change payment or properly cancel(7/10)

Loom

  • Customer support is unresponsive(8/10)
Performance

HeyGen

  • Processing time jumps from instant to 5-6 hours(7/10)

Loom

  • Audio and video sync issues (Loom lag)(7/10)
Usability

HeyGen

  • Files locked after submission - no modifications(6/10)
  • Cannot control avatar gestures(5/10)
  • Voice tone control is missing(5/10)

Loom

  • Basic editing options - not suitable for professional videos(5/10)
  • Desktop app constantly opens browser unnecessarily(5/10)
Onboarding

HeyGen

No signals

Loom

  • Atlassian login migration broke access for existing users(8/10)

Pricing Comparison

HeyGen

Free
Free

Users: 1 user

Storage: 3 videos/month

Limits: 3 videos total, watermarked, limited avatars, no commercial use

Not enough to test platform properly - essentially demo only
Creator
$29/mo

Users: 1 user

Storage: Limited credits

Limits: Avatar IV only 5 min, credit-based not truly unlimited, no API

Avatar IV limited to 5 min/month despite 'unlimited' claim. Credits burn fast - 7 videos can exhaust monthly allocation.
Pro (Annual)
Popular
$24/yr

Users: 1 user

Storage: 200 credits/month

Limits: Annual lock-in, same credit restrictions, subject to mid-term changes

$288 upfront commitment. Same credit limitations. 'Unlimited' plans have been changed mid-subscription.
Business
$149/mo

Users: Team (2+ seats)

Storage: More credits

Limits: Per-seat costs add up quickly, still credit-based

$20/additional seat/month. Or $39/seat/month with 2-seat minimum for monthly. Enterprise features require custom pricing.
Enterprise
$0/mo

Users: Unlimited

Storage: Custom

Limits: Sales process required, terms subject to change

Custom pricing - must contact sales. Given billing history, scrutinize contract terms carefully.

Loom

Starter (Free)
Free

Users: 1 user

Storage: 100 videos accessible

Limits: 5-minute max per video, Only 100 videos accessible, No advanced editing, No custom branding, No engagement insights

Most features locked, Pushed to upgrade quickly, Very limited recording time
Business
Popular
$15/mo

Users: Per user

Storage: Unlimited videos

Limits: No AI enhancements, Some team features limited

AI features require higher tier, Annual billing required for advertised price, Atlassian purchases use fixed tiers - may overpay
Business + AI
$20/mo

Users: Per user

Storage: Unlimited videos

Limits: Enterprise features still locked

$5/user premium over Business, AI features may not work perfectly on all accents/languages
Enterprise
Free

Users: Unlimited

Storage: Unlimited

Limits: Requires sales call, Long-term commitment expected

Can exceed $40,000/year depending on user count and integrations, Pricing not transparent - must negotiate with sales

Feature Comparison

FeatureHeyGenLoom
Video Generation
AI avatars with micro-expressions

Avatar IV - limited to 5 min/month on Creator

LiveAvatar real-time

Unique feature for live interactions

Instant generation

No human review unlike Synthesia

Recording
Screen Recording

Full screen, window, or browser tab

Webcam Recording

Bubble overlay or full cam

Audio Recording

Mic and system audio, sync issues reported

Localization
175+ languages

Industry-leading

Video translation

Native-quality lip-sync

Editing
Basic Editing

Trim, cut - no advanced features

Text Overlays

Not available - use other tools

Transitions/Effects

Not available

Integrations
API access

From $5, pay-as-you-go

Atlassian Integration

Jira, Confluence, Trello

Customization
Avatar gesture control

Constrained to onboarding video motions

AI
AI Transcription

Business+ tier only

AI Filler Word Removal

Business+ tier only

Auto Chapters

Business+ tier only

Audio
Voice inflection control

No tone/inflection control

Pricing
Unlimited video generation

Credit-based, terms changed mid-subscription

Billing
Easy cancellation

No self-service cancellation

Sharing
Link Sharing

Core feature - easy sharing

Security
Password Protection

Business tier and above

Analytics
Engagement Insights

Who watched, how long

Platforms
Desktop App

Windows, macOS

Chrome Extension

Available but less reliable than app

Mobile App

iOS, Android - limited features