Try or ByeTry or Bye

HubSpotvsZoho CRM

Saas
vs
Saas58

Score Comparison

54
Overall
58
30
Pricing
75
60
Usability
50
65
Performance
55
35
Support
40
70
Reliability
60
40
Onboarding
45
60
Mobile
45
75
Security
70
80
Integrations
55
HubSpotZoho CRM

Signals Comparison

Pricing

HubSpot

  • Pricing compounds across multiple dimensions(9/10)
  • 2024 pricing changes caused 5x-20x cost increases(10/10)
  • Mandatory onboarding fees of $7,000-$10,000(9/10)
  • Annual contract lock-in with no early termination(8/10)
  • Unexpected charges when exceeding contact limits(9/10)

Zoho CRM

  • Hidden costs for storage, API, and add-ons(6/10)
  • Paying for unused advanced features(5/10)
Support

HubSpot

  • Customer service issues - slow and generic responses(8/10)

Zoho CRM

  • Slow and inconsistent customer support(8/10)
  • Aggressive sales outreach after demo request(5/10)
Usability

HubSpot

  • Steep learning curve and complex navigation(6/10)
  • Email handling lacks control settings(5/10)

Zoho CRM

  • Steep learning curve and complex interface(7/10)
  • Difficult report generation and manipulation(5/10)
  • Outdated interface compared to competitors(4/10)
Onboarding

HubSpot

  • Data import is extremely complicated(7/10)

Zoho CRM

No signals

Customization

HubSpot

  • Limited customization without expensive add-ons(5/10)

Zoho CRM

No signals

Performance

HubSpot

No signals

Zoho CRM

  • Slow loading times and lag issues(7/10)
Integrations

HubSpot

No signals

Zoho CRM

  • Integration difficulties with third-party apps(7/10)
Mobile

HubSpot

No signals

Zoho CRM

  • Mobile app is clunky and lacks desktop features(6/10)
Reliability

HubSpot

No signals

Zoho CRM

  • Software bugs and glitches disrupt workflow(6/10)
  • Limited offline functionality(5/10)

Pricing Comparison

HubSpot

Free Tools
Free

Users: Unlimited users

Storage: Limited

Limits: No automation workflows, Limited reporting, HubSpot branding everywhere, No phone support, Limited email sends

HubSpot branding on all customer-facing tools, Very limited email marketing, No automation
Starter
$20/mo

Users: 2 users included

Storage: Standard

Limits: Basic automation only, Limited A/B testing, No advanced reporting, Limited sequences

Annual billing required ($15/mo), Additional users $20/mo each, Contact tier overage charges
Professional
Popular
$890/mo

Users: 5 users included

Storage: Large

Limits: Onboarding fee non-negotiable, Annual contract lock-in, Limited to 5 users before extra charges

MANDATORY $3,000 onboarding fee, Annual commitment required, Additional seats $45/mo, 2,000 marketing contacts included - overages expensive
Enterprise
$3600/mo

Users: 10 users included

Storage: Enterprise

Limits: Multi-year contracts often pushed, Implementation takes months, Requires dedicated admin

MANDATORY $7,000-$10,000 onboarding fee, Annual contract required, 10,000 marketing contacts included - overages add up fast

Zoho CRM

Free
Free

Users: 3 users

Storage: 1GB per org

Limits: Basic features only, No email integration, No sales forecasting, No multiple currencies

No workflow automation, No custom modules, No API access, Limited integrations
Standard
$14/yr

Users: Unlimited users

Storage: 1GB per org

Limits: No inventory management, No Canvas design studio, No territory management

Additional storage $4/GB/month, $20/user if billed monthly, Limited API calls
Professional
Popular
$23/yr

Users: Unlimited users

Storage: 1GB per org + allowances

Limits: No Zia AI, No custom signals, No multi-user portals, No advanced customization

$30/user if billed monthly, Google Ads integration extra, Some integrations need higher tier
Enterprise
$40/yr

Users: Unlimited users

Storage: 1GB per org + allowances

Limits: No enhanced feature limits, No dedicated support without additional purchase

$50/user if billed monthly, API overage charges, Advanced analytics may need separate subscription
Ultimate
$52/yr

Users: Unlimited users

Storage: 5GB per org

Limits: Still no unlimited API calls, Complex features require training investment

Implementation costs often extra ($600+ reported), Premium support sold separately

Feature Comparison

FeatureHubSpotZoho CRM
Core
Free CRM

Genuinely useful free tier

Sales
Lead management

All tiers

Contact management

All tiers

Deal/Pipeline tracking

All tiers

Sales pipeline

All tiers

Predictive lead scoring

Enterprise only ($3,600/mo)

Territory management

Enterprise and above

Marketing
Marketing automation

Professional tier+ ($890/mo)

Email marketing

Limited on free, full on Starter+

A/B testing

Professional tier+ only

Automation
Workflow automation

Standard and above

Reporting
Custom reporting

Professional tier+ only

Advanced analytics

Ultimate tier or Zoho Analytics add-on

AI
AI assistant (Zia)

Enterprise and above

Communication
Email integration

Paid tiers

Integrations
1000+ integrations

Via App Marketplace

API access

With daily limits

Mobile
Mobile app

Clunky compared to desktop

Offline mode

Limited functionality

Learning
HubSpot Academy

Free courses and certifications

Customization
Remove HubSpot branding

Starter tier+ only

Custom modules

Enterprise and above

Security
SSO/SAML

Enterprise only

Pricing
Monthly billing option

Annual contracts required for most plans

Transparent pricing

Complex 4-dimension pricing model

Onboarding
Free onboarding

Mandatory paid onboarding $3K-$10K

Easy data migration

Data import is extremely complicated