InsightlyvsPipedrive
Score Comparison
Signals Comparison
Insightly
- Customer support is slow and often unhelpful(9/10)
Pipedrive
- Support quality varies dramatically by tier(7/10)
Insightly
- Contact limits force constant upgrades or data deletion(8/10)
- Annual billing only - no monthly option available(8/10)
- Hidden setup fees up to $3,000 for technical configuration(8/10)
Pipedrive
- Add-ons can double or triple your bill(7/10)
- No free plan available(5/10)
Insightly
- Steep learning curve takes months to master(7/10)
Pipedrive
No signals
Insightly
- Clunky interface with workflows that don't flow well(6/10)
- Project management features lack visual views(5/10)
Pipedrive
- Two-way email sync only on expensive plans(7/10)
- Not suitable for large enterprises(5/10)
Insightly
- Reporting and analytics far less advanced than competitors(7/10)
- Advanced features locked behind expensive tiers(6/10)
Pipedrive
- Limited automation and reporting on lower tiers(6/10)
- Very limited customization options(5/10)
Insightly
- Bugs and glitches persist especially in bulk editing(7/10)
Pipedrive
- System performance issues - hanging and slow loads(6/10)
Insightly
- API changes break integrations without warning(7/10)
Pipedrive
- Integration setup can be challenging(5/10)
Insightly
- Calendar integration bugs make scheduling unusable(7/10)
Pipedrive
No signals
Insightly
No signals
Pipedrive
- Limited offline capabilities(5/10)
Pricing Comparison
Insightly
Users: Unlimited users
Storage: 100,000 records, 10GB files
Limits: 100K record limit, limited storage (10GB), basic reporting only, limited bulk email
Users: Unlimited users
Storage: 250,000 records, 100GB files
Limits: 250K record limit, advanced automation limited, still missing enterprise security features
Users: Unlimited users
Storage: 500,000 records, unlimited files
Limits: Even Enterprise has 500K record limit. Some features still require add-on purchases.
Pipedrive
Users: Per user
Storage: Limited
Limits: Manual email process only, Basic reporting, Limited automation, No phone support, Limited customization
Users: Per user
Storage: Standard
Limits: Limited advanced reporting, No revenue forecasting, No team management features
Users: Per user
Storage: Large
Limits: No unlimited teams, Limited security options, No sandbox environment
Users: Per user
Storage: Very Large
Limits: Still not suitable for very large enterprises with complex needs, Limited compared to Salesforce customization
Feature Comparison
| Feature | Insightly | Pipedrive |
|---|---|---|
| CRM | ||
| Contact management Subject to record limits | ||
| Unlimited contacts All plans have limits | ||
| Core | ||
| Visual sales pipeline Best-in-class pipeline view | ||
| PM | ||
| Project management Basic, lacks visual views | ||
| Integrations | ||
| Google Workspace integration Full integration | ||
| Microsoft 365 integration Full integration | ||
| QuickBooks native integration Requires third-party | ||
| Two-way email sync Growth plan and above only ($39/user) | ||
| Automation | ||
| Workflow automation All plans | ||
| Mobile | ||
| Mobile apps iOS and Android | ||
| Offline mode Limited offline capabilities | ||
| AI | ||
| AI Sales Assistant Premium plan and above ($49/user) | ||
| Analytics | ||
| Custom reporting Limited compared to competitors | ||
| Reporting | ||
| Revenue forecasting Premium plan and above | ||
| Marketing | ||
| Marketing automation Separate product, extra cost | ||
| Support | ||
| Phone support Ultimate plan only ($79/user) | ||
| Pricing | ||
| Monthly billing option Annual only | ||
| Free plan 14-day trial only | ||
| Development | ||
| Sandbox testing Ultimate plan only | ||
| Enterprise | ||
| Enterprise scalability Not suited for large enterprises | ||
| Customization | ||
| Advanced customization Limited compared to Salesforce | ||