KlaviyovsMailchimp

Klaviyo

• Repeated price hikes - third increase in 4 years (up to 25%)(10/10)
• Pricing based on ALL profiles, not just active subscribers(9/10)
• Too expensive for small e-commerce startups(7/10)
• February 2025 billing change shocked legacy users(8/10)
• SMS credits cost extra on top of already expensive plans(6/10)

Mailchimp

• Free plan gutted from 2000 to just 250 contacts(9/10)
• Pricing explodes as subscriber list grows(9/10)
• Billing continues after account deletion(8/10)
• Advanced features require expensive paid plans(7/10)
• Forced upgrades by restricting accounts before limits reached(7/10)

Klaviyo

• No phone support - email and chatbot-based help only(8/10)
• Support just repeats documentation without real help(7/10)

Mailchimp

• Customer service is nonexistent with no phone support(9/10)

Klaviyo

• Accounts suspended without warning or explanation(9/10)

Mailchimp

• Accounts suspended without clear explanation(8/10)

Klaviyo

• Segment loading and template editor painfully slow(7/10)

Mailchimp

• Platform runs slow with large contact lists(6/10)

Klaviyo

• Steep learning curve despite powerful features(5/10)
• Basic functions unnecessarily complex and time-consuming(6/10)

Mailchimp

• Email builder has clunky formatting and weird quirks(7/10)

Klaviyo

• Duplicate profiles created with no easy way to merge(7/10)

Mailchimp

• E-commerce sync creates duplicate contacts(5/10)

Klaviyo

No signals

Mailchimp

• Emails frequently land in spam or promotions folders(9/10)

Klaviyo

No signals

Mailchimp

• Advanced features like automation are confusing to set up(6/10)