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  1. Home
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  3. Krisp vs Zoom

KrispvsZoom

App55
vs
Saas59
ScoresSignalsPricingFeatures

Score Comparison

55
Overall
59
45
Pricing
48
60
Usability
70
65
Performance
65
40
Support
25
50
Reliability
70
75
Onboarding
85
55
Mobile
75
60
Security
55
70
Integrations
80
KrispZoom

Signals Comparison

Reliability

Krisp

  • Software Crashes 1-2 Times Weekly(8/10)
  • Lost Meeting Transcriptions(9/10)
  • M1 Mac Performance Issues - Force Quit Required(8/10)

Zoom

  • Service outages affect critical meetings(8/10)
  • Zoom error codes block joining meetings (5003, 1132, 10004)(7/10)
Performance

Krisp

  • Robotic/Tunnel Voice Quality(7/10)
  • Fails in Very Loud Environments(6/10)
  • Voice Cutting Out Since Updates(7/10)
  • CPU Spikes and Auto-Disable Issues(7/10)

Zoom

  • High CPU usage causes system lag and freezing(7/10)
Usability

Krisp

  • Only Works with USB Headsets(7/10)
  • AI Transcription Misses Critical Information(6/10)

Zoom

  • New interface changes frustrate long-time users(6/10)
Support

Krisp

  • Poor Customer Support Response Times(7/10)

Zoom

  • Customer support rated 1.5/5 - unhelpful and unresponsive(9/10)
Pricing

Krisp

  • Billing Without Notification(9/10)
  • Refund Requests Refused(8/10)
  • Expensive for Individual Users(6/10)
  • Free Tier Limited to 60 Minutes Daily(6/10)

Zoom

  • 40-minute limit on free plan disrupts meetings(8/10)
  • Automatic subscription renewal with no refunds(8/10)
  • Confusing pricing with hidden add-on costs(7/10)
  • Zoom Pro price increased to $14.16/user per month(5/10)
Security

Krisp

No signals

Zoom

  • History of security issues and misleading encryption claims(8/10)
  • Data sharing with Facebook and third parties(6/10)
Onboarding

Krisp

No signals

Zoom

  • Zoom Phone setup described as 'impossible'(6/10)

Pricing Comparison

Krisp

Free
Free

Users: 1 user

Storage: 7-day history

Limits: No unlimited noise cancellation, limited AI features, no team features

60-minute daily limit exhausts quickly for heavy meeting users. Only 7-day history means older meetings are lost.
Pro
Popular
$8/yr

Users: 1 user

Storage: Unlimited

Limits: No team features, no admin controls

Billed annually at $96/year. Monthly option is $16/month - double the price. Auto-renewal issues reported.
Business
$15/yr

Users: Per seat

Storage: Unlimited

Limits: Advanced security features require Enterprise plan

Billed annually at $180/seat/year. Per-seat pricing adds up for teams. Enterprise features require custom plan.
Enterprise
$0/mo

Users: Custom

Storage: Custom

Limits: Contact sales for pricing

Custom pricing requires sales contact, likely requires annual commitment

Zoom

Basic (Free)
Free

Users: 1 host

Storage: No cloud recording (local only)

Limits: 40-minute meetings, local recording only, limited whiteboards and docs

40-minute limit cuts off meetings. No cloud recording. AI summaries capped at 3 hosted meetings per month.
Pro
Popular
$14.16/mo

Users: 1-9 users

Storage: 10GB cloud recording per user

Limits: Still 100 participants, no SSO/managed domains

$16.99/user/month if billed monthly. Up from $13.33 annual. Auto-renews; refunds rarely granted. Webinars, toll-free dial-in and Zoom Phone cost extra.
Business
Popular
$18.33/mo

Users: 10+ users

Storage: 10GB cloud recording per license

Limits: Aimed at larger teams; storage still capped per license

$21.99/user/month if billed monthly. Webinars, Zoom Phone and toll-free dial-in are separate purchases.
Enterprise
Free

Storage: Unlimited cloud recording

Limits: Custom pricing requires sales call

Quote-only pricing through sales; long-term contracts typical.

Feature Comparison

FeatureKrispZoom
Core Features
Background Noise Cancellation

40dB+ suppression

Bidirectional Noise Removal

Both incoming and outgoing

Core
Video conferencing

HD video, up to 1000 participants on Enterprise

Unlimited meeting duration

Free plan limited to 40 minutes

Collaboration
Screen sharing

With annotation and remote control

Breakout rooms

Excellent for workshops and training

Integrations
Works with Any App

Zoom, Teams, Discord, etc.

Calendar integration

Google, Outlook, others

AI Features
AI Meeting Transcription

Reliability issues reported

AI Meeting Summaries

Pro plan only

Multilingual Transcription

16+ languages, Pro plan

Custom Vocabularies

Pro plan only

Storage
Recording

Local on free; 10GB cloud on Pro/Business; unlimited on Enterprise

Usability
Virtual backgrounds

CPU-intensive

Browser-only joining

Guests can join without download

Hardware
USB Headset Support
Bluetooth Support

Not supported

3.5mm Jack Support

Not supported

Mac M1/M2 Support

Some users report issues

Security
Waiting room

Important for preventing Zoombombing

SSO

Business plan only

End-to-end encryption

Available but not default, limits features

Communication
Team chat

Included in all plans

Phone system (Zoom Phone)

Separate purchase / Enterprise bundles

Events
Webinars

Add-on or Enterprise only

AI
AI Companion

Included in paid plans; Basic capped (3 summaries/month)

Business
Team Management

Business plan only