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  2. Compare
  3. Loom vs Slack

LoomvsSlack

Saas
vs
Saas
ScoresSignalsPricingFeatures

Score Comparison

57
Overall
58
50
Pricing
40
75
Usability
70
55
Performance
55
30
Support
45
50
Reliability
65
55
Onboarding
75
60
Mobile
55
70
Security
50
70
Integrations
90
LoomSlack

Signals Comparison

Reliability

Loom

  • Recordings fail to save or crash mid-recording(9/10)
  • Service outages lock users out of recordings(7/10)

Slack

No signals

Support

Loom

  • Customer support is unresponsive(8/10)

Slack

  • Customer support is slow and stringent with bureaucratic policies(7/10)
Onboarding

Loom

  • Atlassian login migration broke access for existing users(8/10)

Slack

No signals

Performance

Loom

  • Audio and video sync issues (Loom lag)(7/10)

Slack

  • Desktop app consumes excessive RAM - up to 4GB per workspace(6/10)
Pricing

Loom

  • Free plan severely limited - only 5 minutes and 100 videos(6/10)
  • Atlassian billing uses fixed tiers - small teams overpay(6/10)
  • Rigid refund policy with no flexibility on renewals(6/10)

Slack

  • Free plan deletes messages after 90 days, permanently after 1 year(9/10)
  • Enterprise Grid is a permanent one-way upgrade with no downgrade option(10/10)
  • 9% annual price increase enforced at renewal(8/10)
  • Slack AI is a separate $10/user add-on that must be purchased for ALL users(7/10)
  • 3-user minimum on Pro plan - teams of 2 pay for 3(5/10)
Usability

Loom

  • Basic editing options - not suitable for professional videos(5/10)
  • Desktop app constantly opens browser unnecessarily(5/10)

Slack

  • Notification overload destroys focus and productivity(8/10)
  • Search is 'heinous' - impossible to find information(7/10)
  • Threading is broken - discourages organization and creates chaos(6/10)
Security

Loom

No signals

Slack

  • No end-to-end encryption - data breaches have exposed sensitive messages(8/10)
Mobile

Loom

No signals

Slack

  • Mobile notifications frequently delayed or broken(6/10)

Pricing Comparison

Loom

Starter (Free)
Free

Users: 1 user

Storage: 100 videos accessible

Limits: 5-minute max per video, Only 100 videos accessible, No advanced editing, No custom branding, No engagement insights

Most features locked, Pushed to upgrade quickly, Very limited recording time
Business
Popular
$15/mo

Users: Per user

Storage: Unlimited videos

Limits: No AI enhancements, Some team features limited

AI features require higher tier, Annual billing required for advertised price, Atlassian purchases use fixed tiers - may overpay
Business + AI
$20/mo

Users: Per user

Storage: Unlimited videos

Limits: Enterprise features still locked

$5/user premium over Business, AI features may not work perfectly on all accents/languages
Enterprise
Free

Users: Unlimited

Storage: Unlimited

Limits: Requires sales call, Long-term commitment expected

Can exceed $40,000/year depending on user count and integrations, Pricing not transparent - must negotiate with sales

Slack

Free
Free

Users: Unlimited users

Storage: 5GB total

Limits: No SSO, No compliance exports, No guest access controls, No custom retention policies, Cannot recover data after 1 year

Messages older than 90 days hidden, data >1 year PERMANENTLY DELETED (Aug 2024), 10 app integration limit fills fast, no customer support
Pro
Popular
$7.25/mo

Users: Minimum 3 users required

Storage: 10GB per user

Limits: No SSO/SAML, No data exports for compliance, No user provisioning, No audit logs

$8.75/user if billed monthly (17% more), 3-user minimum means $21.75/month minimum, Slack AI is additional $10/user, Multi-channel guests count as paid users
Business+
$15/mo

Users: Per user pricing

Storage: 20GB per user

Limits: No Enterprise Key Management, No HIPAA compliance, No unlimited workspaces, Cannot downgrade if you later upgrade to Grid

$18/user if billed monthly (June 2025 price increase), Slack AI still additional $10/user, Enterprise features locked behind higher tier
Enterprise+
$45/mo

Users: Unlimited workspaces

Storage: 1TB per user

Limits: Annual commitment required, Cannot downgrade to Business+ ever, Multi-year contracts often required for discounts

No downgrade path - permanent lock-in, 9% annual price increase at renewal, $950K more annually vs lower tiers for 5K users, Must purchase Slack AI for all users if any need it

Feature Comparison

FeatureLoomSlack
Recording
Screen Recording

Full screen, window, or browser tab

Webcam Recording

Bubble overlay or full cam

Audio Recording

Mic and system audio, sync issues reported

Communication
Real-time messaging

Channels, DMs, threads

Video calls

Huddles and integrations, up to 50 people on paid plans

Data
Message history

Free: 90 days visible, 1 year then deleted. Paid: Unlimited

Data export

Business+ and above for compliance exports

Editing
Basic Editing

Trim, cut - no advanced features

Text Overlays

Not available - use other tools

Transitions/Effects

Not available

Integrations
Third-party integrations

2,600+ apps. Free plan limited to 10 integrations

Atlassian Integration

Jira, Confluence, Trello

Security
SSO/SAML

Business+ and above only ($15/user)

End-to-end encryption

Not available. EKM (customer keys) only on Enterprise+

Password Protection

Business tier and above

AI
AI Transcription

Business+ tier only

Slack AI

Separate $10/user add-on, must buy for ALL users

AI Filler Word Removal

Business+ tier only

Auto Chapters

Business+ tier only

Accessibility
Mobile app

iOS and Android, notification reliability issues

Enterprise
Audit logs

Enterprise+ only ($45/user)

Sharing
Link Sharing

Core feature - easy sharing

Collaboration
Guest access

Single-channel guests free, multi-channel count as paid users

Analytics
Engagement Insights

Who watched, how long

Compliance
HIPAA compliance

Enterprise+ only

FedRAMP authorized

Moderate authorization available

Platforms
Desktop App

Windows, macOS

Chrome Extension

Available but less reliable than app

Mobile App

iOS, Android - limited features