LoomvsWebex

Saas

Score Comparison

Overall

Pricing

Usability

Performance

Support

Reliability

Onboarding

Mobile

Security

Integrations

LoomWebex

Signals Comparison

Reliability

Loom

Recordings fail to save or crash mid-recording(9/10)
Service outages lock users out of recordings(7/10)

Webex

Updates break functionality and remove features(8/10)
High CPU usage causes system lag and crashes(7/10)

Support

Loom

Customer support is unresponsive(8/10)

Webex

Unhelpful and unresponsive customer support(8/10)

Onboarding

Loom

Atlassian login migration broke access for existing users(8/10)

Webex

Requires desktop client download for full functionality(6/10)

Performance

Loom

Audio and video sync issues (Loom lag)(7/10)

Webex

Poor audio quality compared to competitors(8/10)

Pricing

Loom

Free plan severely limited - only 5 minutes and 100 videos(6/10)
Atlassian billing uses fixed tiers - small teams overpay(6/10)
Rigid refund policy with no flexibility on renewals(6/10)

Webex

Hidden enterprise pricing and add-on fees(7/10)

Usability

Loom

Basic editing options - not suitable for professional videos(5/10)
Desktop app constantly opens browser unnecessarily(5/10)

Webex

Cluttered and unintuitive interface(7/10)
Screen sharing limitations with multiple windows(6/10)
Difficult to search and find past messages(5/10)
Cancellation is difficult and confusing(7/10)

Mobile

Loom

No signals

Webex

Mobile app lacks feature parity with desktop(6/10)

Pricing Comparison

Loom

Starter (Free)

Free

Users: 1 user

Storage: 100 videos accessible

Limits: 5-minute max per video, Only 100 videos accessible, No advanced editing, No custom branding, No engagement insights

Most features locked, Pushed to upgrade quickly, Very limited recording time

Business

Popular

$15/mo

Users: Per user

Storage: Unlimited videos

Limits: No AI enhancements, Some team features limited

AI features require higher tier, Annual billing required for advertised price, Atlassian purchases use fixed tiers - may overpay

Business + AI

$20/mo

Users: Per user

Storage: Unlimited videos

Limits: Enterprise features still locked

$5/user premium over Business, AI features may not work perfectly on all accents/languages

Enterprise

Free

Users: Unlimited

Storage: Unlimited

Limits: Requires sales call, Long-term commitment expected

Can exceed $40,000/year depending on user count and integrations, Pricing not transparent - must negotiate with sales

Webex

Free

Users: 1 host

Limits: 40-minute meeting limit, No call-in numbers, No breakout rooms, No recording transcripts

No AI assistant, No cloud recording storage, Limited integrations

Webex Meet

$12/mo

Users: 1 host

Storage: 5GB cloud recording

Limits: No phone calling, No webinar features, Limited admin controls

No calling features, Storage overage charges possible, Annual commitment may be required for discount

Webex Suite

Popular

$22.5/mo

Users: 1 user

Storage: 10GB cloud recording

Limits: No webinar features, Limited contact center features, SSO requires enterprise

International calling costs extra, Advanced calling features require higher tiers, Add-ons for workforce optimization

Webex Business

$26.95/mo

Users: 1 host

Storage: 10GB cloud recording

Limits: Full enterprise features require custom quote, SSO may require separate setup

Enterprise features locked behind quote-based pricing, Add-ons for contact center, Workforce optimization extra ($40+/user)

Enterprise

Free

Users: Unlimited

Storage: Custom

Limits: Must commit to long-term contract, Pricing only available via sales call

Pricing not disclosed publicly, Must contact sales for quote, Integration fees, Maintenance charges, Scalability costs as you grow

Feature Comparison

Feature	Loom	Webex
Recording
Screen Recording Full screen, window, or browser tab
Webcam Recording Bubble overlay or full cam
Audio Recording Mic and system audio, sync issues reported
Meetings
HD Video Conferencing Up to 1000 participants on business plans
Screen Sharing Limited control over which windows to share in some browsers
Cloud Recording Requires paid plan, storage limits apply
Meeting Transcription AI-powered, requires Meet plan or higher
Breakout Rooms Not available on Free plan
Editing
Basic Editing Trim, cut - no advanced features
Text Overlays Not available - use other tools
Transitions/Effects Not available
Usability
Browser-only Joining Full features require desktop client download
Offline Mode Requires active internet connection
AI
AI Transcription Business+ tier only
AI Filler Word Removal Business+ tier only
Auto Chapters Business+ tier only
Calling
Phone Calling Requires Suite plan or higher
Voicemail Suite plan and above
Events
Webinar Hosting Separate Webex Webinars product, additional cost
Sharing
Link Sharing Core feature - easy sharing
Security
End-to-end Encryption Enterprise-grade security
Password Protection Business tier and above
SSO Integration Enterprise plans
Analytics
Engagement Insights Who watched, how long
Integrations
Cisco Hardware Integration Seamless with Cisco ecosystem
Third-party Integrations Not as seamless as with Cisco tools
Atlassian Integration Jira, Confluence, Trello
Platforms
Desktop App Windows, macOS
Chrome Extension Available but less reliable than app
Mobile App iOS, Android - limited features

Signals Comparison

Reliability

Loom

Recordings fail to save or crash mid-recording(9/10)
Service outages lock users out of recordings(7/10)

Webex

Updates break functionality and remove features(8/10)
High CPU usage causes system lag and crashes(7/10)

Support

Loom

Customer support is unresponsive(8/10)

Webex

Unhelpful and unresponsive customer support(8/10)

Onboarding

Loom

Atlassian login migration broke access for existing users(8/10)

Webex

Requires desktop client download for full functionality(6/10)

Performance

Loom

Audio and video sync issues (Loom lag)(7/10)

Webex

Poor audio quality compared to competitors(8/10)

Pricing

Loom

Free plan severely limited - only 5 minutes and 100 videos(6/10)
Atlassian billing uses fixed tiers - small teams overpay(6/10)
Rigid refund policy with no flexibility on renewals(6/10)

Webex

Hidden enterprise pricing and add-on fees(7/10)

Usability

Loom

Basic editing options - not suitable for professional videos(5/10)
Desktop app constantly opens browser unnecessarily(5/10)

Webex

Cluttered and unintuitive interface(7/10)
Screen sharing limitations with multiple windows(6/10)
Difficult to search and find past messages(5/10)
Cancellation is difficult and confusing(7/10)

Mobile

Loom

No signals

Webex

Mobile app lacks feature parity with desktop(6/10)

Pricing Comparison

Loom

Starter (Free)

Free

Users: 1 user

Storage: 100 videos accessible

Limits: 5-minute max per video, Only 100 videos accessible, No advanced editing, No custom branding, No engagement insights

Most features locked, Pushed to upgrade quickly, Very limited recording time

Business

Popular

$15/mo

Users: Per user

Storage: Unlimited videos

Limits: No AI enhancements, Some team features limited

AI features require higher tier, Annual billing required for advertised price, Atlassian purchases use fixed tiers - may overpay

Business + AI

$20/mo

Users: Per user

Storage: Unlimited videos

Limits: Enterprise features still locked

$5/user premium over Business, AI features may not work perfectly on all accents/languages

Enterprise

Free

Users: Unlimited

Storage: Unlimited

Limits: Requires sales call, Long-term commitment expected

Can exceed $40,000/year depending on user count and integrations, Pricing not transparent - must negotiate with sales

Webex

Free

Users: 1 host

Limits: 40-minute meeting limit, No call-in numbers, No breakout rooms, No recording transcripts

No AI assistant, No cloud recording storage, Limited integrations

Webex Meet

$12/mo

Users: 1 host

Storage: 5GB cloud recording

Limits: No phone calling, No webinar features, Limited admin controls

No calling features, Storage overage charges possible, Annual commitment may be required for discount

Webex Suite

Popular

$22.5/mo

Users: 1 user

Storage: 10GB cloud recording

Limits: No webinar features, Limited contact center features, SSO requires enterprise

International calling costs extra, Advanced calling features require higher tiers, Add-ons for workforce optimization

Webex Business

$26.95/mo

Users: 1 host

Storage: 10GB cloud recording

Limits: Full enterprise features require custom quote, SSO may require separate setup

Enterprise features locked behind quote-based pricing, Add-ons for contact center, Workforce optimization extra ($40+/user)

Enterprise

Free

Users: Unlimited

Storage: Custom

Limits: Must commit to long-term contract, Pricing only available via sales call

Pricing not disclosed publicly, Must contact sales for quote, Integration fees, Maintenance charges, Scalability costs as you grow

Feature Comparison

Feature	Loom	Webex
Recording
Screen Recording Full screen, window, or browser tab
Webcam Recording Bubble overlay or full cam
Audio Recording Mic and system audio, sync issues reported
Meetings
HD Video Conferencing Up to 1000 participants on business plans
Screen Sharing Limited control over which windows to share in some browsers
Cloud Recording Requires paid plan, storage limits apply
Meeting Transcription AI-powered, requires Meet plan or higher
Breakout Rooms Not available on Free plan
Editing
Basic Editing Trim, cut - no advanced features
Text Overlays Not available - use other tools
Transitions/Effects Not available
Usability
Browser-only Joining Full features require desktop client download
Offline Mode Requires active internet connection
AI
AI Transcription Business+ tier only
AI Filler Word Removal Business+ tier only
Auto Chapters Business+ tier only
Calling
Phone Calling Requires Suite plan or higher
Voicemail Suite plan and above
Events
Webinar Hosting Separate Webex Webinars product, additional cost
Sharing
Link Sharing Core feature - easy sharing
Security
End-to-end Encryption Enterprise-grade security
Password Protection Business tier and above
SSO Integration Enterprise plans
Analytics
Engagement Insights Who watched, how long
Integrations
Cisco Hardware Integration Seamless with Cisco ecosystem
Third-party Integrations Not as seamless as with Cisco tools
Atlassian Integration Jira, Confluence, Trello
Platforms
Desktop App Windows, macOS
Chrome Extension Available but less reliable than app
Mobile App iOS, Android - limited features