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  1. Home
  2. Compare
  3. Loom vs Zoom

LoomvsZoom

Saas
vs
Saas
ScoresSignalsPricingFeatures

Score Comparison

57
Overall
60
50
Pricing
50
75
Usability
70
55
Performance
65
30
Support
25
50
Reliability
70
55
Onboarding
85
60
Mobile
75
70
Security
55
70
Integrations
80
LoomZoom

Signals Comparison

Reliability

Loom

  • Recordings fail to save or crash mid-recording(9/10)
  • Service outages lock users out of recordings(7/10)

Zoom

  • Service outages affect critical meetings(8/10)
Support

Loom

  • Customer support is unresponsive(8/10)

Zoom

  • Customer support rated 1.5/5 - unhelpful and unresponsive(9/10)
Onboarding

Loom

  • Atlassian login migration broke access for existing users(8/10)

Zoom

  • Zoom Phone setup described as 'impossible'(6/10)
Performance

Loom

  • Audio and video sync issues (Loom lag)(7/10)

Zoom

  • High CPU usage causes system lag and freezing(7/10)
Pricing

Loom

  • Free plan severely limited - only 5 minutes and 100 videos(6/10)
  • Atlassian billing uses fixed tiers - small teams overpay(6/10)
  • Rigid refund policy with no flexibility on renewals(6/10)

Zoom

  • 40-minute limit on free plan disrupts meetings(8/10)
  • Automatic subscription renewal with no refunds(8/10)
  • Confusing pricing with hidden add-on costs(7/10)
Usability

Loom

  • Basic editing options - not suitable for professional videos(5/10)
  • Desktop app constantly opens browser unnecessarily(5/10)

Zoom

  • New interface changes frustrate long-time users(6/10)
Security

Loom

No signals

Zoom

  • History of security issues and misleading encryption claims(8/10)
  • Data sharing with Facebook and third parties(6/10)

Pricing Comparison

Loom

Starter (Free)
Free

Users: 1 user

Storage: 100 videos accessible

Limits: 5-minute max per video, Only 100 videos accessible, No advanced editing, No custom branding, No engagement insights

Most features locked, Pushed to upgrade quickly, Very limited recording time
Business
Popular
$15/mo

Users: Per user

Storage: Unlimited videos

Limits: No AI enhancements, Some team features limited

AI features require higher tier, Annual billing required for advertised price, Atlassian purchases use fixed tiers - may overpay
Business + AI
$20/mo

Users: Per user

Storage: Unlimited videos

Limits: Enterprise features still locked

$5/user premium over Business, AI features may not work perfectly on all accents/languages
Enterprise
Free

Users: Unlimited

Storage: Unlimited

Limits: Requires sales call, Long-term commitment expected

Can exceed $40,000/year depending on user count and integrations, Pricing not transparent - must negotiate with sales

Zoom

Basic (Free)
Free

Users: 1 host

Storage: None (local recording only)

Limits: 40-minute limit on group meetings, No cloud storage, No phone dial-in, Limited whiteboard

40-minute limit cuts off meetings. No cloud recording. No advanced admin controls. Meeting links show 'Basic' branding.
Pro
Popular
$13.33/mo

Users: 1-9 users

Storage: 5GB cloud recording

Limits: Still only 100 participants, 5GB storage runs out fast, No SSO

5GB fills quickly (10-15 hours of recordings). AI Companion costs extra. $15.99/month if paid monthly instead of annually.
Business
Popular
$18.33/mo

Users: 10+ users

Storage: 5GB cloud recording

Limits: 10-user minimum, Storage still limited to 5GB per user

Requires minimum 10 users. $21.99/month if paid monthly. Additional storage costs extra ($10/user/month).
Business Plus
$22.49/mo

Users: 10+ users

Storage: 10GB cloud recording

Limits: 10-user minimum, Metered outbound calling

Requires minimum 10 users. Zoom Phone included but with metered calling only.
Enterprise
$0/mo

Users: 250+ users required

Storage: Unlimited cloud recording

Limits: 250-user minimum, Custom pricing requires sales call

Requires 250-user minimum. Quote-based pricing not transparent. Long-term contracts typical.

Feature Comparison

FeatureLoomZoom
Recording
Screen Recording

Full screen, window, or browser tab

Webcam Recording

Bubble overlay or full cam

Audio Recording

Mic and system audio, sync issues reported

Core
Video conferencing

HD video, up to 1000 participants on Enterprise

Unlimited meeting duration

Free plan limited to 40 minutes

Collaboration
Screen sharing

With annotation and remote control

Breakout rooms

Excellent for workshops and training

Editing
Basic Editing

Trim, cut - no advanced features

Text Overlays

Not available - use other tools

Transitions/Effects

Not available

Storage
Recording

Local free, cloud limited (5-10GB)

Usability
Virtual backgrounds

CPU-intensive

Browser-only joining

Guests can join without download

Security
Waiting room

Important for preventing Zoombombing

Password Protection

Business tier and above

SSO

Business plan and above

End-to-end encryption

Available but not default, limits features

AI
AI Transcription

Business+ tier only

AI Filler Word Removal

Business+ tier only

Auto Chapters

Business+ tier only

AI Companion

Extra cost add-on

Communication
Team chat

Included in all plans

Phone system (Zoom Phone)

Business Plus+ or add-on, metered calling

Events
Webinars

Add-on or Enterprise only

Sharing
Link Sharing

Core feature - easy sharing

Integrations
Calendar integration

Google, Outlook, others

Atlassian Integration

Jira, Confluence, Trello

Analytics
Engagement Insights

Who watched, how long

Platforms
Desktop App

Windows, macOS

Chrome Extension

Available but less reliable than app

Mobile App

iOS, Android - limited features